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Remote Nice Cxone Jobs (NOW HIRING)

Lorven Technologies

Kore.ai Developer

Remote * Bachelor's degree in Computer science or equivalent, with minimum 12+ Years of relevant ... Good to have experience integrating Kore.ai with contact center systems such as NICE CXone, Genesys ...

Gusto, Inc.

Staff Business Systems Analyst

Denver, CO · Remote

$129K - $160K/yr

Manage integrated applications and third-party suppliers - including NICE CXOne, Qualtrics, Gong ... Our cash compensation amount for this role is targeted at $129,000-160,000 in Denver & most remote ...

TTEC Digital

Principal Technical Project Manager

Austin, TX · On-site +1

$140K - $165K/yr

This is a remote opportunity with some client site travel requirements. As part of our Project Management team supporting our NICE CXone Practice, you will provide program and project management ...

TTEC Digital

Principal Technical Project Manager

Austin, TX · On-site +1

$140K - $165K/yr

This is a remote opportunity with some client site travel requirements. As part of our Project Management team supporting our NICE CXone Practice, you will provide program and project management ...

Prosper

LiveVox Administrator

Charleston, WV · Remote

$52K - $84K/yr

Oversee the relationship with NICE cloud-based contact center vendor (CXone/LiveVox) * Manage ... Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote ...

Prosper

LiveVox Administrator

$52K - $84K/yr

Oversee the relationship with NICE cloud-based contact center vendor (CXone/LiveVox) * Manage ... Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote ...

Cnx

VP, CX Technology

Concord, NC · Remote

$129K - $165K/yr

NICE CXone * Genesys Cloud CX * Salesforce Service Cloud and broader CX ecosystem * Collaborate ... Global/remote role with flexibility to support sellers, partners, and clients across time zones.

Boston Medical Center

Director of Telecommunications

Remote ESSENTIAL RESPONSIBILITIES / DUTIES: Strategic Leadership & Planning: * Lead the development ... Strong expertise in contact center platforms (e.g., NICE CXone), including design, operations, and ...

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How much do remote nice cxone jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote nice cxone in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote NICE CXone specialists, and how can they be addressed?

Remote NICE CXone specialists often encounter challenges such as coordinating with distributed teams, maintaining seamless communication with stakeholders, and troubleshooting technical issues without onsite support. To address these, it’s important to leverage collaboration tools, establish regular check-ins, and document solutions for recurring issues. Staying updated on NICE CXone platform updates and participating in virtual training sessions can also help specialists remain effective and connected while working remotely.

What is the difference between Remote Nice Cxone vs Remote Nice Cxone Support Specialist?

AspectRemote Nice CxoneRemote Nice Cxone Support Specialist
CredentialsCustomer service, technical support certificationsCustomer service, technical support certifications
Work EnvironmentRemote, call center or support teamRemote, support team, troubleshooting focus
Industry UsageTelecommunications, customer supportTelecommunications, technical support
Job FocusManaging customer interactions with Nice Cxone platformProviding technical support and troubleshooting for Nice Cxone

Remote Nice Cxone roles typically involve managing customer interactions using the Nice Cxone platform, focusing on customer service. In contrast, Remote Nice Cxone Support Specialist positions emphasize technical troubleshooting and support for the platform. Both roles require similar certifications and are common in telecommunications and customer support industries, but their primary focus differs—one on customer engagement, the other on technical assistance.

What is a Remote NICE CXone job?

A Remote NICE CXone job involves working with NICE CXone, a cloud-based contact center software platform, from a remote location. Professionals in these roles typically handle tasks such as customer service, technical support, or system administration, all using NICE CXone's suite of tools for managing customer interactions. These positions allow employees to assist customers, manage call flows, or support other users of the NICE CXone system, without needing to be physically present in an office. The job requires strong communication skills, familiarity with cloud-based contact center technology, and the ability to troubleshoot issues remotely.

What are the key skills and qualifications needed to thrive as a Remote NICE CXone Specialist, and why are they important?

To thrive as a Remote NICE CXone Specialist, you need a strong understanding of contact center operations, experience with cloud-based communication platforms, and often a relevant degree or equivalent experience. Familiarity with NICE CXone software, including its analytics, reporting, and integration tools, as well as certifications such as NICE CXone Certified Implementation Engineer, are highly beneficial. Excellent problem-solving skills, attention to detail, and strong communication abilities help in supporting users and optimizing workflows remotely. These skills ensure efficient deployment, support, and continuous improvement of the CXone platform, leading to enhanced customer service and operational performance.
More about Remote Nice Cxone jobs
What cities are hiring for Remote Nice Cxone jobs? Cities with the most Remote Nice Cxone job openings:
What are the most commonly searched types of Nice Cxone jobs? The most popular types of Nice Cxone jobs are:
What states have the most Remote Nice Cxone jobs? States with the most job openings for Remote Nice Cxone jobs include:
What job categories do people searching Remote Nice Cxone jobs look for? The top searched job categories for Remote Nice Cxone jobs are:
Remote Nice Cxone jobs near you
Infographic showing various Remote Nice Cxone job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
Contact Center Analytics Developer

Contact Center Analytics Developer

Ascensus

Lake Mary, FL • On-site

Other

PTO

Posted 5 days ago

Ascensus rating

8.4

Company rating: 8.4 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

33rd of 138 rated financial services

Job description

Section 1: Position Summary
Ascensus is building an analytics capability to convert customer interactions into objective measures of organizational performance and customer experience. The Contact Center Analytics (Nexidia) Developer design, configure, and support analytics capabilities within NICE CXone Interaction Analytics. In this role, you will build and maintain the categories, rules, phrase libraries, workspaces, dashboards, and reporting structures that help the business better understand customer interactions and identify operational improvement opportunities. This position does not perform IVR development, but partners closely with IVR/IVA developers to ensure analytics and reporting requirements are supported.
Section 2: Job Functions, Essential Duties and Responsibilities
  • Executes platform administration and reporting delivery to enable consistent, decision-ready customer analytics.
  • Partners with Operations, Quality, Product, and Technology to translate questions into scalable analytics.
  • Builds reporting views and dashboards that help stakeholders monitor trends, investigate root causes, and act on customer interaction data.
  • Configures and maintains NICE CXone Interaction Analytics assets including categories, rules, phrase libraries, datasets, workspaces, dashboards, and filters.
  • Performs validation, tuning, and troubleshooting to improve the reliability and performance of analytics outputs.
  • Supports governance, documentation, and quality standards for analytics configurations, taxonomies, and reporting assets.
  • Coordinates and validates end-to-end data flows required for analytics and reporting across the CXone ecosystem (metadata, recordings, attributes, analytics outputs); monitor data completeness and platform health.
  • Validates outcomes with business and technology owners (CX and contact-volume impact) and identifies opportunities to automate and standardize reporting and monitoring.
  • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
  • At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.
Supervision
  • N/A
Section 3: Experience, Skills, Knowledge Requirements
  • CXone / Nexidia Analytics Administration: Hands-on experience with NICE CXone Interaction Analytics/Nexidia, including configuration of categories, rules, phrases, workspaces, or dashboards.
  • Reporting, Dashboards & Monitoring: Ability to build and maintain recurring dashboards, reports/scorecards, and standardized monitoring with clear filters/prompts and reliable outputs.
  • Insight Storytelling & Stakeholder Partnership: Able to clarify the question, translate it into measures, and deliver decision-ready readouts (what changed, who is impacted, why it matters, and recommended actions).
  • Contact Center Analytics Domain Knowledge: Understanding of contact center operations and measures (call drivers, repeat contacts, handle time, transfers/escalations, quality, sentiment) and how analytics supports cost-to-serve and CX outcomes.
  • Data Pipelines & Production Support: Ability to validate analytics data flows (metadata, recordings, attributes), troubleshoot data gaps/refresh failures/permission issues, perform root-cause analysis, and coordinate fixes with internal IT teams and NICE support.
  • Security & Sensitive Data Handling: Familiarity with role-based access controls and least-privilege principles when working with recordings, transcripts, and other sensitive customer data.
  • Analytics Tools: Strong Excel (analysis, pivots, data cleansing); experience with Power BI and/or SQL preferred.
  • Prioritization & Delivery: Ability to manage competing reporting/analytics work, communicate trade-offs, and deliver on committed timelines.
  • 3+ years in contact center analytics/reporting, business analysis, quality analytics, or related roles; contact center technology experience preferred.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. No associate is permitted to work at a location outside the United States for any length of time, except for approved business travel on a limited basis. Exempt Associates traveling outside the United States on personal travel or while on PTO may work on a limited basis (e.g., occasionally checking and responding to business-critical emails or dialing into business-critical meetings) from their personal devices but not from a company-provided computer.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

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