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Remote Nice Cxone Jobs (NOW HIRING)

Collabera LLC

IVA Engineer (Cognigy)

Baltimore, MD · Remote

$75 - $80/hr

Remote - Anywhere is USA If possible then in: Baltimore MD - 21224 Salary: $75/hr to $80/hr ... NICE CXone, Genesys, or similar contact center platforms * Exposure to APIs / backend integrations

TTEC Digital

Principal Technical Project Manager

Austin, TX · On-site +1

$140K - $165K/yr

This is a remote opportunity with some client site travel requirements. As part of our Project Management team supporting our NICE CXone Practice, you will provide program and project management ...

TTEC Digital

Principal Technical Project Manager

Austin, TX · On-site +1

$140K - $165K/yr

This is a remote opportunity with some client site travel requirements. As part of our Project Management team supporting our NICE CXone Practice, you will provide program and project management ...

Prosper

Operations System Administrator

Charleston, WV · Remote

$52K - $84K/yr

Oversee the relationship with NICE cloud-based contact center vendor (CXone/LiveVox) * Manage ... Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote ...

Prosper

Operations System Administrator

$52K - $84K/yr

Oversee the relationship with NICE cloud-based contact center vendor (CXone/LiveVox) * Manage ... Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote ...

Boston Medical Center

Director of Telecommunications

Remote ESSENTIAL RESPONSIBILITIES / DUTIES: Strategic Leadership & Planning: * Lead the development ... Strong expertise in contact center platforms (e.g., NICE CXone), including design, operations, and ...

Avaya

CX Global Account Manager

Charlotte, NC · Remote

Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone ... CM1 #LI-REMOTE Experience 8 - 12 Years of Experience Education Bachelor degree or equivalent ...

TTEC Digital

Senior CX Technology Solutions Advisor

Austin, TX · Remote

$139.70K - $140.20K/yr

Extensive knowledge of traditional CCaaS platforms (such as Cisco, Genesys, Five9, NICE CXone ... LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

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How much do remote nice cxone jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote nice cxone in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote NICE CXone Specialist, and why are they important?

To thrive as a Remote NICE CXone Specialist, you need a strong understanding of contact center operations, experience with cloud-based communication platforms, and often a relevant degree or equivalent experience. Familiarity with NICE CXone software, including its analytics, reporting, and integration tools, as well as certifications such as NICE CXone Certified Implementation Engineer, are highly beneficial. Excellent problem-solving skills, attention to detail, and strong communication abilities help in supporting users and optimizing workflows remotely. These skills ensure efficient deployment, support, and continuous improvement of the CXone platform, leading to enhanced customer service and operational performance.

What are some common challenges faced by remote NICE CXone specialists, and how can they be addressed?

Remote NICE CXone specialists often encounter challenges such as coordinating with distributed teams, maintaining seamless communication with stakeholders, and troubleshooting technical issues without onsite support. To address these, it’s important to leverage collaboration tools, establish regular check-ins, and document solutions for recurring issues. Staying updated on NICE CXone platform updates and participating in virtual training sessions can also help specialists remain effective and connected while working remotely.

What is a Remote NICE CXone job?

A Remote NICE CXone job involves working with NICE CXone, a cloud-based contact center software platform, from a remote location. Professionals in these roles typically handle tasks such as customer service, technical support, or system administration, all using NICE CXone's suite of tools for managing customer interactions. These positions allow employees to assist customers, manage call flows, or support other users of the NICE CXone system, without needing to be physically present in an office. The job requires strong communication skills, familiarity with cloud-based contact center technology, and the ability to troubleshoot issues remotely.

What is the difference between Remote Nice Cxone vs Remote Nice Cxone Support Specialist?

AspectRemote Nice CxoneRemote Nice Cxone Support Specialist
CredentialsCustomer service, technical support certificationsCustomer service, technical support certifications
Work EnvironmentRemote, call center or support teamRemote, support team, troubleshooting focus
Industry UsageTelecommunications, customer supportTelecommunications, technical support
Job FocusManaging customer interactions with Nice Cxone platformProviding technical support and troubleshooting for Nice Cxone

Remote Nice Cxone roles typically involve managing customer interactions using the Nice Cxone platform, focusing on customer service. In contrast, Remote Nice Cxone Support Specialist positions emphasize technical troubleshooting and support for the platform. Both roles require similar certifications and are common in telecommunications and customer support industries, but their primary focus differs—one on customer engagement, the other on technical assistance.

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Remote Nice Cxone jobs near you
Infographic showing various Remote Nice Cxone job openings in the United States as of May 2026, with employment types broken down into 64% Full Time, and 36% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
IVA Engineer (Cognigy)

IVA Engineer (Cognigy)

Collabera LLC

Baltimore, MD • Remote

$75 - $80/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Client: Financial services sector

Type: Contract

Duration: 6 months

Job Title: IVA Engineer (Conversational AI Engineer (IVA / Voice / IVR)

Locations: Remote - Anywhere is USA

If possible then in: Baltimore MD - 21224

Salary: $75/hr to $80/hr


Responsibility:


  • Design intent taxonomy, utterances, and dialogue flows for voice interactions

  • Build and optimize NLU models to improve accuracy and reduce fallbacks

  • Create conversation flows (confirmations, disambiguation, error handling)

  • Work in platforms like Cognigy (or similar) to build and deploy voice experiences

  • Partner with IVR, telephony, and API teams for end-to-end integration

  • Analyze NLU performance metrics and continuously improve results


Must-Haves:


  • Experience building conversational AI / IVA / voice bot solutions

  • Strong skills in intent design, utterances, and NLU optimization

  • Hands-on with tools like:

  • Cognigy (preferred)

  • Dialogflow, Amz-Lex, Nuance, or similar

  • Experience with voice or IVR systems

  • Ability to work across telephony + backend teams


Plusses:


  • Cognigy experience

  • NICE CXone, Genesys, or similar contact center platforms

  • Exposure to APIs / backend integrations

  • Experience in financial services


The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.

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