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Ucce Jobs in California (NOW HIRING)

TecTammina

UC Engineer

Santa Ana, CA · On-site

Must have Cisco Unified Contact Center Enterprise (UCCE) * 2 years experience with Interactive Voice Response (IVR) * 4 + years Telecommunications experience. * 4+ years VoIP experience * 3 + years ...

Ascend

Telephony Program Manager

Palo Alto, CA

$85K - $90K/yr

The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal Telephony Program Manager will possess strong knowledge of Call Back Assist that is compatible with ...

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How much do ucce jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ucce in California is $47.54, according to ZipRecruiter salary data. Most workers in this role earn between $38.65 and $59.33 per hour, depending on experience, location, and employer.

What is a UCCE?

UCCE typically refers to professionals working with Cisco Unified Contact Center Enterprise (UCCE), a sophisticated contact center solution for large organizations. These professionals are responsible for designing, deploying, managing, and troubleshooting UCCE systems to ensure effective customer communication and support. Their roles may include working with telephony, call routing, scripting, reporting, and integration with other enterprise systems. UCCE experts often possess strong knowledge in networking, VoIP, and Cisco technologies.

What are the key skills and qualifications needed to thrive as a UCCE engineer?

To thrive as a UCCE Engineer, you need expertise in Cisco Unified Contact Center Enterprise solutions, networking fundamentals, and often a bachelor’s degree in a related field. Familiarity with Cisco tools such as CUCM, ICM, CVP, and certifications like CCNP Collaboration or CCIE Collaboration are highly valuable. Strong problem-solving, communication skills, and the ability to work under pressure set top professionals apart in this role. These skills and qualifications are crucial for ensuring seamless customer experiences, reliable system performance, and effective resolution of technical challenges in complex contact center environments.

What are some common challenges faced by UCCE engineers when deploying and managing Cisco Contact Center solutions?

UCCE engineers often encounter challenges such as integrating the Cisco Unified Contact Center Enterprise platform with existing telephony and CRM systems, ensuring high availability, and maintaining system scalability to handle fluctuating call volumes. Troubleshooting complex call routing issues and keeping up with software updates or security patches can also be demanding. Effective collaboration with network administrators, developers, and business analysts is crucial for successfully meeting user and business requirements while minimizing downtime.

What is the difference between Ucce vs Electrician?

AspectUcceElectrician
Required CredentialsTypically a certificate or diploma in electrical installation or related fieldLicensed or certified electrician license, apprenticeship completion
Work EnvironmentConstruction sites, industrial facilities, residential projectsResidential, commercial, industrial electrical systems
Industry UsageConstruction, maintenance, electrical installationElectrical repair, wiring, system troubleshooting
Common Search/ComparisonUcce vs Electrician

While both Ucce and Electrician roles involve electrical work, Ucce typically refers to a certification or entry-level position focused on electrical installation and maintenance, often in construction or industrial settings. Electricians usually require licensing and have a broader scope of electrical repair and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Ucce jobs in California?

For Ucce jobs in California, the most frequently searched job titles are:

What job categories do people searching Ucce jobs in California look for?

The top searched job categories for Ucce jobs in California are:

What cities in California are hiring for Ucce jobs?

Cities in California with the most Ucce job openings:

Ucce jobs near you
Infographic showing various Ucce job openings in California as of August 2026, with employment types broken down into 1% Internship, 79% Full Time, 7% Part Time, 1% Temporary, and 12% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $98,886 per year, or $47.5 per hour.

UCCE Call Manager

West Advanced Technologies (WATI)

Sacramento, CA • On-site

Full-time

Re-posted 20 days ago

Job description

UCCE Call Manager
Sacramento, CA
12+ months
Required Skills/Experience:
Working knowledge of day-to-day operations of Call Manager such as adds, moves, and changes such as add new phones, name changes and other phone-related Call Manager administration.
Ability to make changes to voice mailboxes in Unity Connection such as changed names, importing from LDAP, resetting passwords, and other Unity-related tasks.
Ability to add or change contact center agents in Unified Contact Center Enterprise (UCCE, not UCCX).
UCCE contact center and/or Call Studio/CVP IVR scripting is desirable.
Able to manage TSR ticketing that involves adding or deactivating call center agents.
Experience working with Jabber
Experience with Cisco's Instant Messaging and Presence (IM&P) services
Experience with WebEx administration and maintenance
Experience deploying Jabber, IM&P, and/or WebEx is highly desirable.
This position will provide a backup for daily administration of Callmanager, Calabrio and Contact Center environments and further VoIP and/or network duties as directed.
Regards
Naresh Damagalla
West Advanced Technologies, Inc
E: naresh.d@wati.com

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