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Nice Incontact Jobs in California (NOW HIRING)

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$10

$36

$75

How much do nice incontact jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for nice incontact in California is $36.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.06 and $60.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nice Incontact position, and why are they important?

To thrive as a NICE inContact Specialist, you need experience in customer service operations, a solid understanding of cloud-based contact center solutions, and often a background in IT or technical support. Proficiency with the NICE inContact CXone platform, omnichannel routing, and certifications like NICE Certified Support Specialist are commonly required. Effective problem-solving, communication skills, and the ability to handle high-pressure situations are important soft skills. These skills and qualifications are essential for ensuring seamless customer interactions, optimizing contact center workflows, and supporting team efficiency.

What job makes $10,000 a month without a degree?

High-paying sales roles, such as enterprise sales or real estate brokers, can earn $10,000 or more monthly without requiring a degree. Success in these jobs often depends on strong communication skills, experience, and a proven sales record, with some positions offering commission-based income that can significantly exceed base salary.

What does Nice inContact do?

Nice inContact is a company that provides cloud-based contact center software solutions. It offers tools for customer service, omnichannel communication, workforce management, and analytics to help organizations improve their customer experience and operational efficiency.

Does Nice Ltd have a good reputation?

Nice Incontact, a provider of cloud contact center software, generally has a positive reputation for its reliable platform and customer support. However, like many technology companies, experiences can vary based on individual needs and specific service interactions.

What does a typical day look like for someone working with NICE inContact solutions?

A typical day involves configuring and supporting the NICE inContact CXone platform, troubleshooting user issues, and collaborating closely with call center agents and supervisors to ensure optimal system performance. You may participate in onboarding and training sessions for new features, monitor real-time dashboards, and respond to support tickets. The role often requires balancing regular maintenance tasks with dynamic problem resolution, so adaptability and communication are key. Working within a larger IT or customer experience team, you play a crucial part in delivering smooth and effective customer engagement.

What is the highest paying call center job?

In call centers, the highest paying roles are typically supervisory or managerial positions such as Call Center Manager or Operations Manager, which require leadership skills and experience. These roles often offer higher salaries due to increased responsibilities and may include performance bonuses or incentives.

What is a NICE inContact job?

A NICE inContact job typically involves working with cloud-based contact center software to help businesses manage customer interactions efficiently. Roles may include technical support, implementation, customer service, or development, depending on the position. Employees in these roles assist companies in optimizing their customer experience using NICE inContact's tools for call routing, analytics, and automation.

What are popular job titles related to Nice Incontact jobs in California? For Nice Incontact jobs in California, the most frequently searched job titles are:
What job categories do people searching Nice Incontact jobs in California look for? The top searched job categories for Nice Incontact jobs in California are:
What cities in California are hiring for Nice Incontact jobs? Cities in California with the most Nice Incontact job openings:
Nice Incontact jobs near you
Infographic showing various Nice Incontact job openings in California as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $75,651 per year, or $36.4 per hour.
IT Systems Analyst

IT Systems Analyst

Center for Elders' Independence

Oakland, CA

$86K - $129K/yr

Full-time

Posted 3 days ago

Job description


 

The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly.  Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants.  Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities

The Position:  The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions function effectively and meet the real-world needs of employees.

The Analyst will support the end user, design user enablement strategies, interpret service delivery data, and collaborate with IT and business teams to enhance service quality, performance, and system functionality. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset.

The salary range for the IT Systems Analyst position at Center for Elders’ Independence is $86,095 to $129,143. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices.

DUTIES AND RESPONSIBILITIES:

  • Partner with end-users and business teams, to understand and identify pain points, and translate them into technical or process improvements.
  • Design and deliver scalable IT training programs that support system adoption and improve operational efficiency.
  • Develop user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention.
  • Monitor service desk trends, system performance data, and usage analytics to identify recurring issues and areas for optimization.
  • Conduct root cause analysis for technical issues and recommend long-term resolutions.
  • Contribute to service review processes and lead initiatives to enhance system usability, reduce friction points, and elevate customer satisfaction.
  • Participate in intake and discovery sessions to capture business requirements for new features, enhancements, and service offerings.
  • Support the rollout of new IT solutions by contributing to change management, training materials, and communication plans.
  • Assist in user acceptance testing (UAT) and validation of new or updated systems and tools to ensure functional alignment.
  • Serve as tier 1 and 2 technical support for complex technical issues; diagnose, document, and triage them appropriately.
  • Track and analyze service management data (via ITSM tools) to identify opportunities for automation or process streamlining.
  •  Engage with third-party providers for system delivery, support, training, and infrastructure services as needed.
  • Promote adherence to IT policies, standards, and best practices; provide guidance to users and stakeholders.
  • Actively contribute to cross-functional IT projects, ensuring the user perspective and operational requirements are represented.

QUALIFICATIONS:

  • Bachelor's degree in a computing-related discipline, or equivalent experience.
  • 5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework).
  • Proven ability to translate technical challenges into business-relevant insights and solutions.
  • Strong experience designing and delivering IT training to diverse user groups.
  • Demonstrated success in process improvement initiatives or service optimization projects.
  • Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice.
  • Hands-on experience with:
    • Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive)
    • Identity & access management (Microsoft Entra ID, Active Directory)
    • Device lifecycle and endpoint management tools (e.g., Intune, Autopilot)
    • Network monitoring and troubleshooting (e.g., Cisco, SolarWinds)
    • Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact)
  • Strong interpersonal and communication skills—able to engage both technical and non-technical stakeholders.
  • Excellent documentation, knowledge management, and reporting capabilities.
  • ITIL certification (v3 or v4) strongly preferred.
  • Microsoft 365 or similar technical certifications are a plus.

“Be the bridge between people and technology—help shape an IT experience that empowers, not frustrates.”