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Nice Incontact Jobs in California (NOW HIRING)

VIMO INC.

Telecom Engineer

Mountain View, CA · On-site +1

$130K - $150K/yr

At least 4 years' experience in working with NICE InContact / NICE CXone including ACD, IVR, Auto Dialer, Omnichannel, WFM, Interaction Analytics * Experience in scripting with NICE CXOne Studio

VIMO INC.

Telecom Engineer

Mountain View, CA

At least 4 years' experience in working with NICE InContact / NICE CXone including ACD, IVR, Auto Dialer, Omnichannel, WFM, Interaction Analytics * Experience in scripting with NICE CXOne Studio

CGI Inc.

Service Desk Manager

Sacramento, CA · On-site

NICE inContact/CXone** dashboards, reports, and real-time performance data to identify trends, operational risks, staffing requirements, and opportunities for improvement. * Ensure achievement of ...

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$10

$36

$75

How much do nice incontact jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for nice incontact in California is $36.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.06 and $60.50 per hour, depending on experience, location, and employer.

What is a NICE inContact?

A NICE inContact job typically involves working with cloud-based contact center software to help businesses manage customer interactions efficiently. Roles may include technical support, implementation, customer service, or development, depending on the position. Employees in these roles assist companies in optimizing their customer experience using NICE inContact's tools for call routing, analytics, and automation.

What does a typical day look like for someone working with NICE inContact solutions?

A typical day involves configuring and supporting the NICE inContact CXone platform, troubleshooting user issues, and collaborating closely with call center agents and supervisors to ensure optimal system performance. You may participate in onboarding and training sessions for new features, monitor real-time dashboards, and respond to support tickets. The role often requires balancing regular maintenance tasks with dynamic problem resolution, so adaptability and communication are key. Working within a larger IT or customer experience team, you play a crucial part in delivering smooth and effective customer engagement.

What are the key skills and qualifications needed to thrive in the NICE inContact position, and why are they important?

To thrive as a NICE inContact Specialist, you need experience in customer service operations, a solid understanding of cloud-based contact center solutions, and often a background in IT or technical support. Proficiency with the NICE inContact CXone platform, omnichannel routing, and certifications like NICE Certified Support Specialist are commonly required. Effective problem-solving, communication skills, and the ability to handle high-pressure situations are important soft skills. These skills and qualifications are essential for ensuring seamless customer interactions, optimizing contact center workflows, and supporting team efficiency.

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For Nice Incontact jobs in California, the most frequently searched job titles are:

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Nice Incontact jobs near you
Infographic showing various Nice Incontact job openings in California as of September 2026, with employment types broken down into 1% Internship, 79% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $75,651 per year, or $36.4 per hour.

Telecom Engineer

Mountain View, CA • On-site, Remote

VIMO INC.
See more jobs at VIMO INC.external

$130K - $150K/yr

Other

Posted 20 days ago

Job description

About Vimo:
Vimo is a national leader in state-based health insurance exchanges and safety-net transformations. We partner with state agencies across the country to expand access to affordable health coverage and modernize the delivery of essential human services, including Medicaid, SNAP, TANF, child care, child support, child welfare, and unemployment insurance. Our enterprise-grade SaaS platforms power mission-critical systems that serve millions of people every day. By combining cutting-edge technology with process optimization, we help states deliver vital public benefits efficiently, securely, and at scale.
At Vimo, we create practical, real-world solutions that make a measurable difference in people's lives. If you're driven by meaningful, high-impact work at the intersection of technology and public service, Vimo may be the place for you.
Information and Data Security Protection:
  • This role may involve access to sensitive or regulated information. The candidate is expected to handle all data in accordance with company security, privacy, and data protection policies.
  • Compliance with access control, data classification, and applicable legal and regulatory requirements is required.

Our Values:
  • We believe that working hard, when it is imbued with purpose, can and should be fun.
  • You'll find we are a "can do" place where people work together and roll up their sleeves to get the job done.
  • Everyone has a voice; everyone's ideas count, and everyone is respected.
  • We have built a company, as well as a community of friends and colleagues, with respect for each other.

What You'll Do:
  • Work cross functionally with the contact center team to configure, develop, maintain, and troubleshoot multiple Business Units (BUs) in NICE CXone
  • Design and implement IVR, call routing across all communication channels based on business requirements
  • Manage multiple NICE BUs and provide periodic updates to customers and contact center management. Fine tune configurations per business needs
  • Ensure the smooth operation of telephony services and integrations with other systems
  • Provide technical support and troubleshooting assistance as needed to the contact center and other technical teams
  • Collaborate with cross-functional teams to design and implement new features
  • Troubleshoot and resolve issues related to the contact center services
  • Monitor system performance and ensure high availability and reliability

What We're Looking For:
  • Bachelor's in Information Technology / Computer Science or a related field or equivalent experience
  • At least 4 years' experience in working with NICE InContact / NICE CXone including ACD, IVR, Auto Dialer, Omnichannel, WFM, Interaction Analytics
  • Experience in scripting with NICE CXOne Studio
  • Experience with some other scripting language such as Perl, Python, bash, etc.
  • Experience in integrating CXone with other systems
  • Solid understanding of configuring an end-to-end contact center solution
  • Knowledge of some other Contact Center as Service (CCaS) solution such as Amazon Connect will be a strong asset

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