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Vp Call Center Operations Jobs in California (NOW HIRING)

Cathay Bank

AVP/VP, Call Center Team Lead

Los Angeles, CA · On-site

$110K - $122K/yr

Oversee the day-to-day operations of the Treasury Management Call Center, which involves providing ... OTHER DETAILS AVP: $91,300 - $96,200 / year VP: $110,000 - $122,001 / year Pay determined based on ...

Golden 1

VP - Member Service Contact Center

Sacramento, CA · On-site

$150K - $193K/yr

Success in this role is measured by meeting service level standards, improving call performance ... Oversee the efficient and effective operation of the Contact Center ensuring appropriate metrics ...

InforCapital

Vice President, Operations

San Francisco, CA · On-site

$180 - $280/hr

... Vice President of Operations in San Francisco to partner with the CEO in scaling the firm. TCG is raising its second fund (50M target) and aims to 5x its portfolio. Compensation includes up to 00k ...

Laalliance

Vice President, Operations

Los Angeles, CA · On-site

$130 - $173.50/hr

The Vice President, Operations, provides executive-level leadership to develop and manage multiple functional areas and cross-functional teams to implement process improvements that ensure the ...

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Vp Call Center Operations information

See California salary details

$67.6K

$153.7K

$260.5K

How much do vp call center operations jobs pay per year?

As of Aug 10, 2026, the average yearly pay for vp call center operations in California is $153,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $182,600.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in California? The most popular types of Call Center Operations jobs in California are:
What are popular job titles related to Vp Call Center Operations jobs in California? For Vp Call Center Operations jobs in California, the most frequently searched job titles are:
What job categories do people searching Vp Call Center Operations jobs in California look for? The top searched job categories for Vp Call Center Operations jobs in California are:
Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in California as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $153,740 per year, or $73.9 per hour.

AVP/VP, Call Center Team Lead

Cathay Bank

Los Angeles, CA • On-site

$110K - $122K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

People Drive Our Success
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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GENERAL SUMMARY
The Treasury Management Call Center Team Lead plays a crucial role in managing the internal and external call center. This is an experienced level Treasury Management position responsible for providing day-to-day direction of the Treasury Management Call Center team members. A results driven mindset is important in this role as this crucial role is also responsible for ensuring the delivery of superior customer service by phone and electronic communications. Interface with branch staff (i.e. Branch Managers, Relationship Managers, Tellers), Lenders, Loan and Deposit Operations, Accounting, TMS Officers, etc. to manage the servicing of Treasury Management services. Ability to apply problem-solving skills to guide and assist team members is critical. Comfortable operating in a dynamic and rapidly evolving organization.
DIRECT REPORTS
Incumbent has direct reports.
ESSENTIAL FUNCTIONS
  • Responsible for the oversight of the Call Center team.
  • Oversee the day-to-day operations of the Treasury Management Call Center, which involves providing first level support for all customer inquiries and issues.
  • Solid knowledge of the various Treasury Management products and services including but not limited to Business Online Banking, Account Reconciliation, Positive Pay, ACH, Tax Payments, Wire Transfers, Cash Vault, Lockbox, and Remote Deposit Capture. Mentor and train Treasury Management Call Center team members.
  • Monitor Service Level Agreements to ensure SLAs are met for client satisfaction.
  • Assist manager in providing guidance and direction to staff, including goal setting, training and development.
  • Responsible for the call center and the assignment of client issues and inquiries so the workload is balanced ensuring SLAs are met.
  • Serve as a Subject Matter Expert ("SME") for the department manager in other functions.
  • Assist with the calls and client requests, as needed.
  • Ensure processes meet regulatory and risk management requirements.
  • Maintain logs, volume activity charts, records and provide management with (daily, weekly, and monthly) requested statistical data.
  • Serve as backup to other Department Team Leads.
  • This role is a working Team Lead, which may require the Team Lead to support high profile customers.
  • Mentor and train Treasury Management Call Center team members.
  • Assist in staff hiring, coaching and counseling.
  • Develop written procedures and guides for the Call Center team, as needed.
  • Demonstrate the ability to work independently, managing to deadlines. Act independently with infrequent supervision and escalate, as necessary.

QUALIFICATIONS
Education:
  • Bachelor's degree (preferred)

Experience:
  • 5+ years of Treasury Management Call Center or related experience. Experience with banking products and services with an emphasis on Treasury management products and services.
  • Knowledge of Treasury and Financial operations is a plus.

Skills/Ability:
  • Proven professional verbal, written, and presentation skills required. The ability to work in a team
    environment; fostering a healthy and collaborative environment with all business partners is needed. Strong project management, organizational, analytical and problem-solving skills.
  • Ability to work under pressure.
  • Great attention to detail.
  • Excellent customer service skills a must.
  • Ability to communicate effectively and tactfully with all levels of employees.
  • Ability to coach, mentor and train others.
  • English proficiency, bilingual Mandarin and/or Cantonese a plus.

OTHER DETAILS
AVP: $91,300 - $96,200 / year
VP: $110,000 - $122,001 / year
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
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Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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