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Call Center Operations Manager Jobs in California

Chapa-De

Medical Call Center Supervisor

Auburn, CA

$30.55 - $35.55/hr

Oversee daily Call Center operations including staffing coverage, escalations, queue management, and service levels to ensure timely, professional patient access to care. * Drive performance through ...

CR&R Incorporated

Call Center Representative

Stanton, CA · On-site

$24/hr

Customer Service Representative - Call Center Operations Hourly Range: $21/hr (self advance to $24/hr) This role supports customers through timely, accurate, and professional service in a fast-paced ...

Chapa-De

Medical Call Center Supervisor

Auburn, CA · On-site

$30.55 - $35.55/hr

Oversee daily Call Center operations including staffing coverage, escalations, queue management, and service levels to ensure timely, professional patient access to care. * Drive performance through ...

Chapa-De

Medical Call Center Supervisor

Auburn, CA

$30.55 - $35.55/hr

Oversee daily Call Center operations including staffing coverage, escalations, queue management, and service levels to ensure timely, professional patient access to care. * Drive performance through ...

CR&R INCORPORATED

Call Center Representative

Stanton, CA · On-site

$24/hr

Customer Service Representative - Call Center Operations Hourly Range: $21/hr (self advance to $24/hr) This role supports customers through timely, accurate, and professional service in a fast-paced ...

Sky Resorts

Call Center Lead

Sky Valley, CA

$25 - $30/hr

Set goals around total reservations and revenue taken Inbound and outbound phone calls Call Center Management amp; Performance Optimization Oversee the daily operations of the call center, ensuring ...

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

the bugman

Call Center Manager

Anaheim, CA · On-site

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in California

Call Center Operations Manager information

See California salary details

$31.1K

$72.7K

$133.7K

How much do call center operations manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for call center operations manager in California is $72,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $89,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in California? The most popular types of Call Center Operations jobs in California are:
What are popular job titles related to Call Center Operations Manager jobs in California? For Call Center Operations Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in California look for? The top searched job categories for Call Center Operations Manager jobs in California are:
What cities in California are hiring for Call Center Operations Manager jobs? Cities in California with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in CA? For Call Center Operations Manager jobs in CA, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in California as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,722 per year, or $35 per hour.
Manager, Call Center (Los Angeles, CA)

Manager, Call Center (Los Angeles, CA)

Firefighters First Credit Union

Los Angeles, CA • Remote

Other

Posted 11 days ago

Job description

Virtual branch managers at Firefighters First Credit Union (FFCU)are responsible for leading the call center to ensure members consistentlyreceive a high level of service through a variety of channels. As a leader, the virtual branch manager sets the call center objectives, deliversservices, and manages for results. Virtual branch managers are responsible for ensuring call center teams arestaffed to provide members with adequate coverage, have the necessary trainingand resources to successfully perform their work, ensure member identificationis correct to prevent fraud, and that they provide exceptional service tomembers. Further, managers utilize call center data to continually improveoperations and the member experience, as well as forecast and plan. Finally, virtual branch managers regularly interact with members to build relationships and assist withresolving issues.
Typical responsibilities:

  • Manage call center operations.
  • Train, coach, supervise, and performance manage call center employees.
  • Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals.
  • Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan.
  • Work with leaders and team members in other departments to coordinate member services, responses, research, resolutions, or other carry out other efforts.
  • Participate in special projects and perform other assignments as needed.
  • Travel may be required up to 10% of the time or as needed to attend meetings, conferences, training, or other work-related events.
  • As needed, work remotely, be on-call, and work weekends and evenings.

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