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Call Center Operations Manager Jobs in California

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Call Center Operations Manager information

See California salary details

$31.1K

$72.7K

$133.7K

How much do call center operations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for call center operations manager in California is $72,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $89,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in California? The most popular types of Call Center Operations jobs in California are:
What are popular job titles related to Call Center Operations Manager jobs in California? For Call Center Operations Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in California look for? The top searched job categories for Call Center Operations Manager jobs in California are:
What cities in California are hiring for Call Center Operations Manager jobs? Cities in California with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in CA? For Call Center Operations Manager jobs in CA, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in California as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,722 per year, or $35 per hour.

Call Center Operations Manager

Omega Law Group PC

West Hollywood, CA

$90K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Description

Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: www.omegalaw.com.


Position Overview:

We are seeking an Call Center Manager that will lead a team of intake specialists who support clients seeking legal representation for cases such as Personal Injury Law, Employment Law, Elder Law, and others. Equipped with the ability to articulate the merits of our services. The Call Center Manager is essential managing a team of intake specialists who focus on client service and ensuring a positive experience for those seeking assistance.


This role demands a candidate with a talent for leading a team, detailed information gathering and a persuasive communication style, capable of building trust and confidence in our firm's capabilities.


Responsibilities:

  • Lead, train, and manage the intake team to ensure consistent, high-quality client experiences and adherence to firm standards
  • Serve as a senior point of contact for potential clients by conducting intake interviews via phone, in person, and other communication channels, particularly for complex or high-value matters
  • Oversee and actively participate in the intake process, gathering detailed information regarding potential cases, including accident details, injuries, and relevant background information
  • Evaluate and screen potential cases for eligibility based on firm criteria and legal considerations, making higher-level judgment calls when needed
  • Provide guidance, coaching, and real-time support to intake specialists on client communication, issue-spotting, and case qualification
  • Communicate clearly and persuasively with potential clients, explaining the firm's services, legal process, and next steps while building trust and rapport
  • Ensure accurate and timely entry of intake and case information into the firm's case management system and maintain quality control across the team
  • Monitor intake performance metrics, follow-ups, and conversion rates, and identify opportunities for process improvement
  • Handle escalated client inquiries and conduct follow-ups with potential clients as needed to obtain additional information or resolve concerns
  • Collaborate with attorneys and firm leadership to align intake practices with firm goals and case strategy
  • Perform additional duties as assigned

*Location: This role is located at our West Hollywood office and requires physical presence on-site.


Qualifications:

  • Prior experience managing or leading a client intake team in a legal or similar client-driven environment, strongly preferred
  • Hands-on experience conducting legal intakes and evaluating potential cases
  • Strong sales and client-relations background with the ability to communicate persuasively, confidently, and empathetically
  • Demonstrated leadership skills with the ability to motivate, coach, and hold team members accountable
  • Comfortable making independent, high-level decisions while maintaining alignment with firm guidelines
  • Proficiency in Spanish is desirable, with fluent Spanish speakers strongly encouraged to apply

Compensation:

Salary $90,000+ Depending on Experience


Comprehensive Benefits Package:

  • Retirement Savings: 401(k) plan available
  • Career Development: Opportunities for professional growth and advancement
  • Comprehensive Insurance Coverage:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account
  • Life Insurance
  • Paid Time Off
  • Free onsite parking

We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.

Apply