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Call Center Operations Manager Jobs in California

Transdev

Call Center Lead

San Rafael, CA

$25 - $27/hr

Requires a flexible work schedule to ensure coverage during all hours of the call center operations. The Lead works independently to provide data, statistics and reports to the Manager and performs ...

Transdev

Call Center Lead

San Rafael, CA · On-site

$25 - $27/hr

Requires a flexible work schedule to ensure coverage during all hours of the call center operations. The Lead works independently to provide data, statistics and reports to the Manager and performs ...

Sky Resorts

Call Center Lead

Sky Valley, CA

$25 - $30/hr

Set goals around total reservations and revenue taken Inbound and outbound phone calls Call Center Management amp; Performance Optimization Oversee the daily operations of the call center, ensuring ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

the bugman

Call Center Manager

Anaheim, CA · On-site

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in California

Call Center Operations Manager information

See California salary details

$31.1K

$72.7K

$133.7K

How much do call center operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center operations manager in California is $72,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $89,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in California? The most popular types of Call Center Operations jobs in California are:
What are popular job titles related to Call Center Operations Manager jobs in California? For Call Center Operations Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in California look for? The top searched job categories for Call Center Operations Manager jobs in California are:
What cities in California are hiring for Call Center Operations Manager jobs? Cities in California with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in CA? For Call Center Operations Manager jobs in CA, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in California as of August 2026, with employment types broken down into 74% Full Time, 21% Part Time, 3% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,722 per year, or $35 per hour.

Call Center Representative

CR&R Incorporated

Stanton, CA • On-site

$21/hr

Other

Re-posted 6 days ago

Job description

Call Center Representative

Corp (Stanton) - Stanton, CA 90680 Start Date 03/05/2026

Overview

Position Type: Full Time Job Shift: Day Education Level: High School Travel Percentage: None Category: Call Center/Customer Service (CSR)

Description

Be the calm in someone's day. High-Volume Work. Multi-tasking. A Critical Support Role.

Customer Service Representative – Call Center Operations

Hourly Rate: $21 per hour

This role supports customers through timely, accurate, and professional service in a fast-paced call center environment. As a Customer Service Representative, you will handle inbound calls, resolve issues, and process service requests that directly impact customer satisfaction and daily operations.

Why This Role Matters

Customer Service Representatives are the front line of our organization. Your ability to provide accurate information and resolve customer concerns helps keep operations running smoothly and customers supported.

What You'll Do

• Handle a high volume of inbound customer calls

• Answer questions related to service, billing, and scheduling

• Process payments, service changes, and work orders

• Document customer interactions accurately

• Work within established quality and productivity standards

What We're Looking For

• Customer service or call center experience

• Strong communication and problem-solving skills

• Ability to work in a structured, metric-driven environment

• Reliable attendance and schedule adherence

• Bilingual English / Spanish preferred

Pay & Schedule

• Hourly pay

• Monday through Friday, 8:00 a.m. to 5:00 p.m.

• Overtime may be required based on business needs

Qualifications

About Us

CR&R Incorporated is one of Southern California's leading waste and recycling services providers, serving residential, commercial, and industrial customers across multiple states. Our operations emphasize safety, reliability, environmental responsibility, and long-term sustainability.

Equal Employment Opportunity Statement

CR&R Incorporated is an equal opportunity employer and is committed to providing a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.

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