ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in California

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

the bugman

Call Center Manager

Anaheim, CA · On-site

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Manage day-to-day operations of the 2-1-1 call center, including staff scheduling and monitoring of call volume and services. * Maintain high level understanding of health and human services network ...

Lincare

Manager, Center Operations

Mission Viejo, CA · On-site

Responsible for the CHAP effort for the center * Responsible for organizing and focusing on special ... Includes responding to call outs at night and weekends to provide the service normally done by a ...

Lincare

Manager, Center Operations

Orange, CA

Responsible for the CHAP effort for the center * Responsible for organizing and focusing on special ... Includes responding to call outs at night and weekends to provide the service normally done by a ...

next page

Showing results 1-20

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in California

Call Center Operations Manager information

See California salary details

$31.1K

$72.7K

$133.7K

How much do call center operations manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for call center operations manager in California is $72,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $89,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in California? The most popular types of Call Center Operations jobs in California are:
What are popular job titles related to Call Center Operations Manager jobs in California? For Call Center Operations Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in California look for? The top searched job categories for Call Center Operations Manager jobs in California are:
What cities in California are hiring for Call Center Operations Manager jobs? Cities in California with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in CA? For Call Center Operations Manager jobs in CA, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in California as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,722 per year, or $35 per hour.
Manager, Center Operations

Manager, Center Operations

Lincare Holdings, Inc.

Orange, CA • On-site

Full-time

Posted 23 days ago

Lincare rating

6.8

Company rating: 6.8 out of 10

Based on 258 frontline employees who took The Breakroom Quiz

484th of 872 rated healthcare providers

Job description

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.
Job Responsibilities:
  • Interview, hire, train, and supervise quality candidates for service representatives
  • Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
  • Interacts with Medical Professionals in the community
  • Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
  • Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
  • Responsible for the CHAP effort for the center
  • Responsible for organizing and focusing on special programs
  • Controls inventory and the purchasing of equipment and supplies
  • Responsible for growth of the customer base through excellence in customer service
  • Responsible for the profitability of the center and for implementing and directing cost controls
  • Promotes effective written/verbal communications
  • Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
    • Record keeping and inspections of vehicles is a critical part of the responsibility
  • Ensures the quality and safe delivery of medical equipment to patients
  • May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
  • May be required to perform on-call duties on a rotational basis with other employees in the center
    • Includes responding to call outs at night and weekends to provide the service normally done by a service representative
  • May serve as a backup when other employees are out due to absenteeism

#SLS
  • Bachelor's Degree or equivalent preferred
  • Minimum of three years experience with similar industry
  • Demonstrated knowledge of policies and procedures
  • Demonstrated knowledge of products
  • Work with limited supervision as an individual has primary responsibility for total operations of a center
  • Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one
  • Must be computer literate

#SLS

What Lincare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lincare logo

About Lincare

Sourced by ZipRecruiter

Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. Lincare is a dynamic, growing company with over 1,000 locations in 49 states, employing over 13,000 people who share our corporate vision for quality care and service.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Clearwater, FL, US

Year founded

1987

Social media

Facebook

View All Lincare Jobs

Apply