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Contact Center Supervisor Jobs (NOW HIRING)

Fortuity

Contact Center Supervisor

Columbus, OH

$55K - $65K/yr

Contact Center Supervisor Employer: Fortuity Employment Type: Full-time | On-site Pay Rate: $50,000 - $65,000 annual salary with opportunity for $5,000 bonus Location: Fortuity, 775 W. Broad St ...

Peckham

Contact Center Supervisor

Battle Creek, MI · On-site

Peckham Inc. - Contact Center Supervisor POSITION SUMMARY The Contact Center Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives. The ...

Lee Company

Contact Center Supervisor

Franklin, TN

The Facility Services Contact Center Supervisor is responsible for leading, coaching, and developing a team of Customer Experience Representatives and Dispatchers who support Facility Services ...

Lee Company

Contact Center Supervisor

Franklin, TN · On-site

The Facility Services Contact Center Supervisor is responsible for leading, coaching, and developing a team of Customer Experience Representatives and Dispatchers who support Facility Services ...

Leecompany

Contact Center Supervisor

Franklin, TN

The Facility Services Contact Center Supervisor is responsible for leading, coaching, and developing a team of Customer Experience Representatives and Dispatchers who support Facility Services ...

Northwest

Contact Center Supervisor

Buffalo, NY · On-site

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team. The ...

Northwest Bank

Contact Center Supervisor

Buffalo, NY · On-site

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team. The ...

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Contact Center Supervisor information

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$21.5K

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How much do contact center supervisor jobs pay per year?

As of Jun 11, 2026, the average yearly pay for contact center supervisor in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are Contact Center Supervisors?

Contact Center Supervisors are professionals responsible for managing a team of customer service representatives in a call or contact center. They oversee daily operations, monitor staff performance, provide coaching and training, and ensure that customer service standards are met. Their duties often include handling escalated customer issues, preparing reports, and implementing new policies or procedures. Effective supervisors help maintain high levels of customer satisfaction and team productivity.

What are the key skills and qualifications needed to thrive as a Contact Center Supervisor, and why are they important?

To thrive as a Contact Center Supervisor, you need experience in customer service, leadership abilities, and typically a background in business or communications. Familiarity with contact center software (such as CRM systems and call routing platforms) and workforce management tools is essential, and some employers may require certifications like COPC or HDI. Strong soft skills such as conflict resolution, coaching, and effective communication help in motivating teams and handling escalated issues. These skills are crucial for ensuring high customer satisfaction, maintaining efficient operations, and supporting team success in a dynamic environment.

What are some common challenges a Contact Center Supervisor faces, and how can they effectively address them?

Contact Center Supervisors often face challenges such as managing high call volumes, maintaining team motivation, and ensuring consistent service quality. To effectively address these, supervisors implement performance metrics, provide regular coaching, and foster a collaborative team environment. Additionally, they handle escalated customer issues and coordinate with other departments to resolve complex problems quickly. Strong communication and adaptability are key to overcoming these challenges and supporting both agents and customers.

What is the difference between Contact Center Supervisor vs Customer Service Manager?

AspectContact Center SupervisorCustomer Service Manager
CredentialsTypically requires high school diploma or equivalent; some roles prefer associate's or bachelor's degreeUsually requires a bachelor's degree in business, management, or related field
Work EnvironmentSupervises daily operations of contact centers, overseeing agents and call flowManages overall customer service strategy, policies, and team performance across multiple channels
Industry UsageCommonly used in call centers, telecommunications, and customer support industriesUsed across various industries including retail, finance, and healthcare for broader customer service oversight

The Contact Center Supervisor focuses on managing daily call center operations and supervising agents, while the Customer Service Manager oversees broader customer service strategies and team performance. Both roles require strong communication skills, but the supervisor role is more operational, whereas the manager role is more strategic.

More about Contact Center Supervisor jobs
What cities are hiring for Contact Center Supervisor jobs? Cities with the most Contact Center Supervisor job openings:
What states have the most Contact Center Supervisor jobs? States with the most job openings for Contact Center Supervisor jobs include:
What are popular job titles related to Contact Center Supervisor jobs? For Contact Center Supervisor jobs, the most frequently searched job titles are:
Contact Center Supervisor jobs near you
Infographic showing various Contact Center Supervisor job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 65% Full Time, 29% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.
Contact Center Supervisor

Contact Center Supervisor

Immersion Consulting, LLC

Annapolis, MD

Other

Posted 19 days ago

Job description

Description

At Immersion Consulting, we're driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience, operational excellence, and innovative problem-solving. We rely on talented people to make that possible. Our teams are collaborative, mission-focused, and committed to helping others. The Contact Center Supervisor role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional growth.


Contact Center Supervisors oversee day-to-day operations of the Open Season Contact Center, ensuring staffing, service delivery, performance monitoring, and compliance with contract requirements. They ensure all agents meet quality and timeliness metrics.


Key Responsibilities:

  • Supervise Contact Center Agents and ensure adherence to Open Season operating hours (8 AM-8 PM EST).
  • Monitor agent performance, including call quality, accuracy, and productivity.
  • Ensure compliance with performance standards such as AQL targets for speed of answer and customer satisfaction.
  • Oversee escalation processes and handle complex customer issues.
  • Support onboarding, training, and ongoing coaching of agents.
  • Coordinate staffing to meet workload projections for Pre-, During-, and Post-Open Season.
  • Review and validate daily IVR Statistics Reports and call center performance reports.
  • Collaborate with the Project Manager and Quality Assurance Analyst to ensure continuous improvement.

Requirements

  • High school diploma and 1-3 years of contact center or customer service experience.
  • Strong communication and problem-solving skills.
  • Ability to work in a high-volume, time-sensitive environment.

Apply