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Contact Center Supervisor Jobs (NOW HIRING)

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

Fortuity

Contact Center Supervisor

Columbus, OH

$55K - $65K/yr

Contact Center Supervisor Employer: Fortuity Employment Type: Full-time | On-site Pay Rate: $50,000 - $65,000 annual salary with opportunity for $5,000 bonus Location: Fortuity, 775 W. Broad St ...

Peckham

Contact Center Supervisor

Battle Creek, MI · On-site

Peckham Inc. - Contact Center Supervisor POSITION SUMMARY The Contact Center Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives. The ...

Slide Insurance

Contact Center Supervisor

Tampa, FL

As a Contact Center Supervisor , you'll guide a high-performing team, drive operational excellence, and play a key role in shaping customer interactions within a dynamic P&C insurance environment.

Northwest

Contact Center Supervisor

Buffalo, NY

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team. The ...

Northwest Bank

Contact Center Supervisor

Buffalo, NY · On-site

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team. The ...

USA Clinics Group

Contact Center Supervisor

Northbrook, IL · On-site

$24 - $26/hr

The Contact Center Supervisor is responsible for driving results within the Patient Registering and Scheduling call center. You will be responsible for supervising the team, processes and scripts to ...

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Contact Center Supervisor information

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$21.5K

$65.6K

$98K

How much do contact center supervisor jobs pay per year?

As of Jul 4, 2026, the average yearly pay for contact center supervisor in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are Contact Center Supervisors?

Contact Center Supervisors are professionals responsible for managing a team of customer service representatives in a call or contact center. They oversee daily operations, monitor staff performance, provide coaching and training, and ensure that customer service standards are met. Their duties often include handling escalated customer issues, preparing reports, and implementing new policies or procedures. Effective supervisors help maintain high levels of customer satisfaction and team productivity.

What are the key skills and qualifications needed to thrive as a Contact Center Supervisor, and why are they important?

To thrive as a Contact Center Supervisor, you need experience in customer service, leadership abilities, and typically a background in business or communications. Familiarity with contact center software (such as CRM systems and call routing platforms) and workforce management tools is essential, and some employers may require certifications like COPC or HDI. Strong soft skills such as conflict resolution, coaching, and effective communication help in motivating teams and handling escalated issues. These skills are crucial for ensuring high customer satisfaction, maintaining efficient operations, and supporting team success in a dynamic environment.

What are some common challenges a Contact Center Supervisor faces, and how can they effectively address them?

Contact Center Supervisors often face challenges such as managing high call volumes, maintaining team motivation, and ensuring consistent service quality. To effectively address these, supervisors implement performance metrics, provide regular coaching, and foster a collaborative team environment. Additionally, they handle escalated customer issues and coordinate with other departments to resolve complex problems quickly. Strong communication and adaptability are key to overcoming these challenges and supporting both agents and customers.

What is the difference between Contact Center Supervisor vs Customer Service Manager?

AspectContact Center SupervisorCustomer Service Manager
CredentialsTypically requires high school diploma or equivalent; some roles prefer associate's or bachelor's degreeUsually requires a bachelor's degree in business, management, or related field
Work EnvironmentSupervises daily operations of contact centers, overseeing agents and call flowManages overall customer service strategy, policies, and team performance across multiple channels
Industry UsageCommonly used in call centers, telecommunications, and customer support industriesUsed across various industries including retail, finance, and healthcare for broader customer service oversight

The Contact Center Supervisor focuses on managing daily call center operations and supervising agents, while the Customer Service Manager oversees broader customer service strategies and team performance. Both roles require strong communication skills, but the supervisor role is more operational, whereas the manager role is more strategic.

More about Contact Center Supervisor jobs
What cities are hiring for Contact Center Supervisor jobs? Cities with the most Contact Center Supervisor job openings:
What states have the most Contact Center Supervisor jobs? States with the most job openings for Contact Center Supervisor jobs include:
What are popular job titles related to Contact Center Supervisor jobs? For Contact Center Supervisor jobs, the most frequently searched job titles are:
Contact Center Supervisor jobs near you
Contact Center Supervisor

Contact Center Supervisor

Datamark, Inc.

El Paso, TX • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.
As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.
Requirements
  • High school diploma or equivalent; bachelor's degree preferred
  • Minimum of 2 years experience in a contact center environment
  • At least 1 year of supervisory or team lead experience
  • Open availability
  • Must pass a thorough background check
  • Strong communication and interpersonal skills
  • Bilingual proficiency (Spanish/English)
  • Excellent leadership and coaching abilities
  • Familiarity with contact center metrics and performance indicators
  • Ability to handle escalated customer issues calmly and professionally
  • Proficient in Microsoft Office and contact center software

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • $45,000.00 annual

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