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Contact Center Supervisor Jobs (NOW HIRING)

Harbor Freight Tools

Supervisor, Contact Center

Calabasas, CA

$61K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Contact Center Supervisors lead their teams in a remote environment to provide an exceptional customer experience through phone, chat, text, social media, and email communication by providing ...

Harbor Freight Tools

Supervisor, Contact Center

Calabasas, CA · On-site

$61K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Contact Center Supervisors lead their teams in a remote environment to provide an exceptional customer experience through phone, chat, text, social media, and email communication by providing ...

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Contact Center Supervisor information

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$21.5K

$65.6K

$98K

How much do contact center supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for contact center supervisor in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a contact center supervisor?

Contact Center Supervisors are professionals responsible for managing a team of customer service representatives in a call or contact center. They oversee daily operations, monitor staff performance, provide coaching and training, and ensure that customer service standards are met. Their duties often include handling escalated customer issues, preparing reports, and implementing new policies or procedures. Effective supervisors help maintain high levels of customer satisfaction and team productivity.

What are the key skills and qualifications needed to thrive as a contact center supervisor?

To thrive as a Contact Center Supervisor, you need experience in customer service, leadership abilities, and typically a background in business or communications. Familiarity with contact center software (such as CRM systems and call routing platforms) and workforce management tools is essential, and some employers may require certifications like COPC or HDI. Strong soft skills such as conflict resolution, coaching, and effective communication help in motivating teams and handling escalated issues. These skills are crucial for ensuring high customer satisfaction, maintaining efficient operations, and supporting team success in a dynamic environment.

What are some common challenges a contact center supervisor faces, and how can they effectively address them?

Contact Center Supervisors often face challenges such as managing high call volumes, maintaining team motivation, and ensuring consistent service quality. To effectively address these, supervisors implement performance metrics, provide regular coaching, and foster a collaborative team environment. Additionally, they handle escalated customer issues and coordinate with other departments to resolve complex problems quickly. Strong communication and adaptability are key to overcoming these challenges and supporting both agents and customers.

What is the difference between Contact Center Supervisor vs Customer Service Manager?

AspectContact Center SupervisorCustomer Service Manager
CredentialsTypically requires high school diploma or equivalent; some roles prefer associate's or bachelor's degreeUsually requires a bachelor's degree in business, management, or related field
Work EnvironmentSupervises daily operations of contact centers, overseeing agents and call flowManages overall customer service strategy, policies, and team performance across multiple channels
Industry UsageCommonly used in call centers, telecommunications, and customer support industriesUsed across various industries including retail, finance, and healthcare for broader customer service oversight

The Contact Center Supervisor focuses on managing daily call center operations and supervising agents, while the Customer Service Manager oversees broader customer service strategies and team performance. Both roles require strong communication skills, but the supervisor role is more operational, whereas the manager role is more strategic.

More about Contact Center Supervisor jobs

What cities are hiring for Contact Center Supervisor jobs?

Cities with the most Contact Center Supervisor job openings:

What states have the most Contact Center Supervisor jobs?

States with the most job openings for Contact Center Supervisor jobs include:

What are popular job titles related to Contact Center Supervisor jobs?

For Contact Center Supervisor jobs, the most frequently searched job titles are:

Contact Center Supervisor jobs near you
Infographic showing various Contact Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.

Contact Center Supervisor

Client Server Software Solutions

Alexandria, VA • Remote

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

ROLE: U.S. CONTACT CENTER (UCC) SUPERVISOR


REQUIRED:

  • U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility)
  • Availability for on-site support in Alexandria, VA
  • Minimum five (5) years of experience in a high-volume contact center supporting the public

PREFERRED:

  • Help Desk Institute (HDI) certification or International Customer Management Institute (ICMI) or equivalent contact center leadership training

FUNCTIONAL RESPONSIBILITY:

Supervises USPTO Contact Center operations supporting public inquiries.

Manages customer service representatives and call center workflows.

Ensures quality, accuracy, and professionalism in customer interactions.

Reports performance metrics and supports continuous improvement initiatives.

ABOUT US:

Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.

CWest strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference!

Benefits include but are not limited to:

• Competitive 401(k) plan with employer matching

• Competitive Health Benefits with employer contributions

• 11 Paid Holidays per year

• 15 Days starting PTO for new hires

• Tuition/CE reimbursement

• Relocation Assistance

• Pre-Tax Commuter Benefit Accounts

• STD/LTD/Life Insurance with buyup options

• Veteran Hiring Preference

• Conversion to an Employee-owned firm (ESOP) in 2026—a lucrative benefit to employee-owners!

We are an Equal Opportunity Employer

Constellation West is proud to be an EEO/AA employer M/F/D/V

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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