ZipRecruiter

Log In

1

Contact Center Supervisor Jobs in Spring, TX (NOW HIRING)

SYS Integration

Contact Center Representative

Houston, TX · Remote

$16 - $20.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency ... Refer escalated calls as needed to supervisor. Qualifications: * High School Diploma or GED ...

next page

Showing results 1-20

All JobsContact Center Supervisor JobsContact Center Supervisor Jobs in Spring, TX

Contact Center Supervisor information

See Spring, TX salary details

$19.1K

$58.4K

$87.2K

How much do contact center supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for contact center supervisor in Spring, TX is $58,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $66,700.00 per year, depending on experience, location, and employer.

What is a contact center supervisor?

Contact Center Supervisors are professionals responsible for managing a team of customer service representatives in a call or contact center. They oversee daily operations, monitor staff performance, provide coaching and training, and ensure that customer service standards are met. Their duties often include handling escalated customer issues, preparing reports, and implementing new policies or procedures. Effective supervisors help maintain high levels of customer satisfaction and team productivity.

What are the key skills and qualifications needed to thrive as a contact center supervisor?

To thrive as a Contact Center Supervisor, you need experience in customer service, leadership abilities, and typically a background in business or communications. Familiarity with contact center software (such as CRM systems and call routing platforms) and workforce management tools is essential, and some employers may require certifications like COPC or HDI. Strong soft skills such as conflict resolution, coaching, and effective communication help in motivating teams and handling escalated issues. These skills are crucial for ensuring high customer satisfaction, maintaining efficient operations, and supporting team success in a dynamic environment.

What are some common challenges a contact center supervisor faces, and how can they effectively address them?

Contact Center Supervisors often face challenges such as managing high call volumes, maintaining team motivation, and ensuring consistent service quality. To effectively address these, supervisors implement performance metrics, provide regular coaching, and foster a collaborative team environment. Additionally, they handle escalated customer issues and coordinate with other departments to resolve complex problems quickly. Strong communication and adaptability are key to overcoming these challenges and supporting both agents and customers.

What is the difference between Contact Center Supervisor vs Customer Service Manager?

AspectContact Center SupervisorCustomer Service Manager
CredentialsTypically requires high school diploma or equivalent; some roles prefer associate's or bachelor's degreeUsually requires a bachelor's degree in business, management, or related field
Work EnvironmentSupervises daily operations of contact centers, overseeing agents and call flowManages overall customer service strategy, policies, and team performance across multiple channels
Industry UsageCommonly used in call centers, telecommunications, and customer support industriesUsed across various industries including retail, finance, and healthcare for broader customer service oversight

The Contact Center Supervisor focuses on managing daily call center operations and supervising agents, while the Customer Service Manager oversees broader customer service strategies and team performance. Both roles require strong communication skills, but the supervisor role is more operational, whereas the manager role is more strategic.

What cities near Spring, TX are hiring for Contact Center Supervisor jobs?

Cities near Spring, TX with the most Contact Center Supervisor job openings:

Contact Center Supervisor jobs near you
Infographic showing various Contact Center Supervisor job openings in Spring, TX as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $58,413 per year, or $28.1 per hour.

Contact Center Representative

SYS Integration

Houston, TX • Remote

$16 - $20.75/hr

Full-time

Re-posted 12 days ago

Job description

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, CSRs will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

***Must have the ability to pass a federal background check***

Responsibilities:

  • Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information.
  • Performing outbound calls to verify the authenticity of received documents.
  • Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
  • Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
  • Refer escalated calls as needed to supervisor.

Qualifications:

  • High School Diploma or GED equivalent required.
  • At least six (6) months of customer service required; call center experience preferred.
  • Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
  • Past or present Department of Homeland Security clearance preferred.
  • Must be empathetic in your ability to deal with sensitive topics and information.
  • Ability to speak and read English clearly and professionally. Bilingual would be helpful.
  • Ability to pass a federal background check.

Home Office Requirements:

  • Hardwired internet (ethernet) connection
  • Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
  • Private work area and adequate power source

DESCRIPCIÓN DEL PUESTO:
Estamos formando una base de candidatos previamente calificados para apoyar las operaciones de respuesta a desastres de FEMA. Los representantes atenderán llamadas entrantes y documentarán la información de forma precisa y empática.
RESPONSABILIDADES:
- Atender llamadas entrantes de alto volumen
- Comunicarse en inglés y español
- Documentar información de manera precisa
- Cumplir con los procedimientos federales de FEMA
REQUISITOS:
- Fluidez profesional en inglés y español
- Experiencia en servicio al cliente
- Capacidad para aprobar verificación de antecedentes (Public Trust)
- Aceptar tarifas salariales bajo la Ley SCA

Apply