Washington DC metro area Contact Center Operations Manager Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking ...
SYS Integration
34 Sys Integration Jobs Hiring Near You
Washington DC metro area Contact Center Operations Manager Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking ...
GSA Team Lead
$15.50 - $20.25/hr
Location: Kansas City, MO Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems ...
GSA Team Lead
$15.50 - $20.25/hr
Location: Kansas City, MO Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems ...
Washington DC metro area Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Federal Contact Center Program ...
Washington DC metro area Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Federal Contact Center Program ...
Data Engineering Specialist Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions. We are seeking a highly skilled and self ...
Data Engineering Specialist Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions. We are seeking a highly skilled and self ...
Location: Washington DC metro area Quality and Training Manager Contact Center Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed ...
Location: Washington DC metro area Quality and Training Manager Contact Center Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed ...
Salesforce Lead Developer
$62.75 - $83.25/hr
Washington DC metro area Salesforce Lead Developer Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...
Salesforce Lead Developer
$62.75 - $83.25/hr
Washington DC metro area Salesforce Lead Developer Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...
Washington DC metro area Salesforce Agentforce Specialist Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...
Washington DC metro area Salesforce Agentforce Specialist Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...
Contact Center Representative
Brownsville, TX · Remote
$15.25 - $19.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Representative
Brownsville, TX · Remote
$15.25 - $19.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Enterprise Cloud Solutions Architect Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions . We are seeking a highly ...
Enterprise Cloud Solutions Architect Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions . We are seeking a highly ...
Contact Center Rep
Mcallen, TX · Remote
$16.75 - $21.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Rep
Mcallen, TX · Remote
$16.75 - $21.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Customer Service Representative (GSA)
$15.50 - $21/hr
Location: Kansas City, MO Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems ...
Customer Service Representative (GSA)
$15.50 - $21/hr
Location: Kansas City, MO Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems ...
Contact Center Rep
Del Rio, TX · Remote
$14.25 - $18.25/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Rep
Del Rio, TX · Remote
$14.25 - $18.25/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Representative
Miami, FL · Remote
$17 - $22/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Representative
Miami, FL · Remote
$17 - $22/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Washington, DC metro area Knowledge Manager Contact Center Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking ...
Washington, DC metro area Knowledge Manager Contact Center Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking ...
Contact Center Representative
$15.75 - $20.25/hr
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have ...
Contact Center Representative
$15.75 - $20.25/hr
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have ...
Call Center Sup/TL
Colorado Springs, CO · On-site
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have ...
Call Center Sup/TL
Colorado Springs, CO · On-site
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have ...
Genesys Contact Center Engineer
Washington, DC · Remote
$58.25 - $78/hr
Collaborate with cross-functional teams to ensure seamless integration and performance. * Provide support for Packaged Contact Center Enterprise (PCCE) environments. * Monitor system performance and ...
Genesys Contact Center Engineer
Washington, DC · Remote
$58.25 - $78/hr
Collaborate with cross-functional teams to ensure seamless integration and performance. * Provide support for Packaged Contact Center Enterprise (PCCE) environments. * Monitor system performance and ...
Intelligent Systems Architect
Washington, DC · On-site
$254K/yr
Data Scientist Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions . We are seeking a highly skilled Intelligent Systems ...
Intelligent Systems Architect
Washington, DC · On-site
$254K/yr
Data Scientist Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions . We are seeking a highly skilled Intelligent Systems ...
Contact Center Representative
Orlando, FL · Remote
$16.50 - $21.50/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Representative
Orlando, FL · Remote
$16.50 - $21.50/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Representative
Tucson, AZ · Remote
$15.25 - $19.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Representative
Tucson, AZ · Remote
$15.25 - $19.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
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Full-time
Posted 17 days ago
Job description
Location: Washington DC metro area
Contact Center Operations Manager
Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking an Contact Center Operations Manager to oversee all daily operations for a government contact center, ensuring consistent, highquality service delivery across a 24x7x365 environment. This role provides leadership, operational oversight, and policy governance for all program processes, procedures, and training approvals. The Operations Manager serves as a primary liaison with government stakeholders, addressing escalations, service concerns, and operational performance while ensuring alignment with program expectations and contractual requirements.
Key Responsibilities:
- Manage and support all daily call center operations, including oversight of 24x7x365 services and support staff.
- Ensure adherence to program policies, processes, procedures, and training approval workflows.
- Communicate highlevel escalations, troubleshooting updates, service concerns, and operational reports to government stakeholders.
- Oversee and approve the creation, revision, and maintenance of operational work instructions and program SOPs.
- Provide direction and support to operational teams to ensure consistency, quality, and compliance across all customer service functions.
- Monitor operational performance and collaborate with leadership to resolve issues and improve service delivery.
- Partner with crossfunctional teams to maintain alignment with program goals and ensure operational readiness.
Qualifications:
- Experience managing contact center operations of approximately 200 staff or larger.
- Strong understanding of contact center workflows, performance metrics, and operational best practices.
- Experience supporting government contracts or working within a regulated environment preferred.
- Proven ability to manage 24x7x365 operations and lead diverse teams.
- Strong communication, problemsolving, and stakeholdermanagement skills.
- Ability to oversee SOP development and ensure consistent operational execution.
- Bachelor's degree in Business Administration, Operations Management, Public Administration, or a related field.
Must be able to pass a federal background check that inlcudes a credit check.