GSA Team Lead
$15.50 - $20.25/hr
Location: Kansas City, MO Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems ...
SYS Integration
34 Sys Integration Jobs Hiring Near You
GSA Team Lead
$15.50 - $20.25/hr
Location: Kansas City, MO Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems ...
Washington DC metro area Contact Center Operations Manager Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking ...
Washington DC metro area Contact Center Operations Manager Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking ...
Washington DC metro area Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Federal Contact Center Program ...
Washington DC metro area Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Federal Contact Center Program ...
Data Engineering Specialist Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions. We are seeking a highly skilled and self ...
Data Engineering Specialist Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions. We are seeking a highly skilled and self ...
Washington DC metro area Salesforce Agentforce Specialist Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...
Washington DC metro area Salesforce Agentforce Specialist Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...
Salesforce Lead Developer
$62.75 - $83.25/hr
Washington DC metro area Salesforce Lead Developer Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...
Salesforce Lead Developer
$62.75 - $83.25/hr
Washington DC metro area Salesforce Lead Developer Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...
Washington, DC metro area Knowledge Manager Contact Center Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking ...
Washington, DC metro area Knowledge Manager Contact Center Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking ...
Location: Washington DC metro area Quality and Training Manager Contact Center Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed ...
Location: Washington DC metro area Quality and Training Manager Contact Center Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed ...
Contact Center Rep
Mcallen, TX · Remote
$16.75 - $21.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Rep
Mcallen, TX · Remote
$16.75 - $21.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Enterprise Cloud Solutions Architect Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions . We are seeking a highly ...
Enterprise Cloud Solutions Architect Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions . We are seeking a highly ...
Contact Center Representative
Brownsville, TX · Remote
$15.25 - $19.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Representative
Brownsville, TX · Remote
$15.25 - $19.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Representative
Miami, FL · Remote
$17 - $22/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Representative
Miami, FL · Remote
$17 - $22/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Rep
Del Rio, TX · Remote
$14.25 - $18.25/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Rep
Del Rio, TX · Remote
$14.25 - $18.25/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Customer Service Representative (GSA)
$15.50 - $21/hr
Location: Kansas City, MO Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems ...
Customer Service Representative (GSA)
$15.50 - $21/hr
Location: Kansas City, MO Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems ...
Genesys Contact Center Engineer
Washington, DC · Remote
$58.25 - $78/hr
Collaborate with cross-functional teams to ensure seamless integration and performance. * Provide support for Packaged Contact Center Enterprise (PCCE) environments. * Monitor system performance and ...
Genesys Contact Center Engineer
Washington, DC · Remote
$58.25 - $78/hr
Collaborate with cross-functional teams to ensure seamless integration and performance. * Provide support for Packaged Contact Center Enterprise (PCCE) environments. * Monitor system performance and ...
Contact Center Representative
Colorado Springs, CO · On-site
$15.75 - $20.25/hr
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have ...
Contact Center Representative
Colorado Springs, CO · On-site
$15.75 - $20.25/hr
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have ...
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have ...
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have ...
Contact Center Representative
Houston, TX · Remote
$16 - $20.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Representative
Houston, TX · Remote
$16 - $20.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Intelligent Systems Architect
$254.40K/yr
Data Scientist Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions . We are seeking a highly skilled Intelligent Systems ...
Intelligent Systems Architect
$254.40K/yr
Data Scientist Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions . We are seeking a highly skilled Intelligent Systems ...
Contact Center Representative
Tucson, AZ · Remote
$15.25 - $19.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
Contact Center Representative
Tucson, AZ · Remote
$15.25 - $19.75/hr
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...
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$15.50 - $20.25/hr
Full-time
Posted 25 days ago
Job description
Location: Kansas City, MO
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII has opportunities for a qualified Call center Customer Service Team Lead located in Kansas City, MO to support a Federal Government Program. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government-contracting industry!
Responsibilities:
- Responsible for overseeing daily customer service operations
- Supervises contractor customer service personnel.
- Ensures compliance with KPIs, metrics and performance standards to ensure excellent customer experience.
- Serves as primary liaison between the contractor and the Government.
- Responds to calls, chats and customer inquiries during peak periods when contact volume exceeds available staffing.
Qualifications:
- Must have a Public Trust clearance status and must maintain any required clearances or suitability determinations.
- Excellent verbal and written communication skills.
- Ability to manage customer interactions professionally, efficiently, and with a high degree of accuracy.
- Proficiency with CRM systems, Salesforce preferred.
- Ability to use Google Workspace and other productivity tools.
- Capability to troubleshoot basic technical issues
- Background in supply chain or logistics.
- Attention to detail and strong documentation accuracy with excellent typing skills.
- Ability to work in a fast-paced, metrics-driven environment.
- Associate's degree and 3 years of relevant experience or 5 years of experience in the primary functional area.
- Certifications Preferred: Customer service, IT Support, or contact center operations certifications (e.g., HDO, CompTIA, Customer service credentials).
Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.Â