ZipRecruiter

Log In

1

Contact Center Supervisor Jobs (NOW HIRING)

Citizens Energy Group

Contact Center Supervisor

Indianapolis, IN · On-site

$85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We have an exciting career opportunity for a Contact Center Supervisor to join our team! The successful candidate will perform the role of coach, teacher, planner and administrator for direct reports ...

Canon Careers

Contact Center Supervisor

Chesapeake, VA · Hybrid

$50K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Canon ITS has an immediate opening for an energetic Contact Center Supervisor to join our team in Chesapeake, VA. We are seeking a customer-focused leader with exceptional communication skills ...

previous pagenext page

Showing results 21-40

All JobsContact Center Supervisor Jobs

Contact Center Supervisor information

See salary details

$21.5K

$65.6K

$98K

How much do contact center supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for contact center supervisor in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a contact center supervisor?

Contact Center Supervisors are professionals responsible for managing a team of customer service representatives in a call or contact center. They oversee daily operations, monitor staff performance, provide coaching and training, and ensure that customer service standards are met. Their duties often include handling escalated customer issues, preparing reports, and implementing new policies or procedures. Effective supervisors help maintain high levels of customer satisfaction and team productivity.

What are the key skills and qualifications needed to thrive as a contact center supervisor?

To thrive as a Contact Center Supervisor, you need experience in customer service, leadership abilities, and typically a background in business or communications. Familiarity with contact center software (such as CRM systems and call routing platforms) and workforce management tools is essential, and some employers may require certifications like COPC or HDI. Strong soft skills such as conflict resolution, coaching, and effective communication help in motivating teams and handling escalated issues. These skills are crucial for ensuring high customer satisfaction, maintaining efficient operations, and supporting team success in a dynamic environment.

What are some common challenges a contact center supervisor faces, and how can they effectively address them?

Contact Center Supervisors often face challenges such as managing high call volumes, maintaining team motivation, and ensuring consistent service quality. To effectively address these, supervisors implement performance metrics, provide regular coaching, and foster a collaborative team environment. Additionally, they handle escalated customer issues and coordinate with other departments to resolve complex problems quickly. Strong communication and adaptability are key to overcoming these challenges and supporting both agents and customers.

What is the difference between Contact Center Supervisor vs Customer Service Manager?

AspectContact Center SupervisorCustomer Service Manager
CredentialsTypically requires high school diploma or equivalent; some roles prefer associate's or bachelor's degreeUsually requires a bachelor's degree in business, management, or related field
Work EnvironmentSupervises daily operations of contact centers, overseeing agents and call flowManages overall customer service strategy, policies, and team performance across multiple channels
Industry UsageCommonly used in call centers, telecommunications, and customer support industriesUsed across various industries including retail, finance, and healthcare for broader customer service oversight

The Contact Center Supervisor focuses on managing daily call center operations and supervising agents, while the Customer Service Manager oversees broader customer service strategies and team performance. Both roles require strong communication skills, but the supervisor role is more operational, whereas the manager role is more strategic.

More about Contact Center Supervisor jobs

What cities are hiring for Contact Center Supervisor jobs?

Cities with the most Contact Center Supervisor job openings:

What states have the most Contact Center Supervisor jobs?

States with the most job openings for Contact Center Supervisor jobs include:

What are popular job titles related to Contact Center Supervisor jobs?

For Contact Center Supervisor jobs, the most frequently searched job titles are:

Contact Center Supervisor jobs near you
Infographic showing various Contact Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.

Contact Center Supervisor I

Presbyterian Medical Services

Albuquerque, NM

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Presbyterian Medical Services rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION 

POSITION SUMMARY: Under the direction of the Contact Center Manager, the Contact Center Supervisor I organizes and directs assigned Contact Center staff. This position is responsible for assessing staff work and providing feedback to maximize performance. The supervisor trains and guides Contact Center staff to perform their tasks in a customer-friendly manner. Acts as the face of Presbyterian Medical Services to our external customers with a professional demeanor and strong communications skills.

REQUIREMENTS

EDUCATION AND/OR EXPERIENCE:

  • High school diploma / GED plus a combination of three years related education, training and/or experience. Healthcare call center experience preferred.
  • One year supervisory experience preferred.
  • Call center supervisor experience highly desired.
  • Knowledge of automated business applications, including word-processing, spreadsheet and data base management applications required.
  • Strong organizational, leadership and interpersonal management skills.
  • Exceptional active listening and grammar skills.

$100 EMPLOYEE REFERRAL BONUS

BONUSES

  • All bonuses subject to tax withholding and eligibility requirements.

ABOUT PMS

  • Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico.
  • Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs.
  • We concentrate our resources on meeting the needs of underserved areas of New Mexico.
  • We operate the largest network of federally qualified health centers in the state.
  • PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan.

WHY PMS?

  • Mission-driven organization
  • Competitive salaries
  • Nine paid holidays and generous PTO
  • Medical, dental & vision insurance  
  • Free Life & LTD coverage
  • Free discretionary pension plan contribution
  • Employee recognition and engagement activities
  • Robust training program
  • Tuition Reimbursement

EOE/AA/M/F/SO/Vet/Disability

What Presbyterian Medical Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Presbyterian Medical Services logo

About Presbyterian Medical Services

Sourced by ZipRecruiter

At Presbyterian Medical Services, we believe that the best way to improve community health and wellbeing is for everyone to work together. That’s why we work collaboratively with community groups, school districts, local providers, hospitals, and governments at every level. Together, we develop programs and services that meet the needs of the people living within these communities, and we continue expanding into communities that invite our involvement.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Sante Fe, NM, US

Year founded

1969

View All Presbyterian Medical Services Jobs

Apply