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Customer Support Supervisor Jobs (NOW HIRING)

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Overview The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum performance by ...

CHS, Inc.

Customer Support Supervisor

Taylor, ND · On-site

... Customer Service Supervisor. The customer service function is responsible for facilitating resolution of various types of customer inquiries and disputes. Customer service provides support to ...

Frontsteps

Customer Support Supervisor

Denver, CO · On-site

$142K - $182K/yr

POSITION OVERVIEW The Customer Support Supervisor is responsible for supervising the Caliber and Payment Support teams. We are seeking a candidate with strong business acumen, experience with ...

CHS, Inc.

Customer Support Supervisor

Taylor, ND · On-site

... Customer Service Supervisor. The customer service function is responsible for facilitating resolution of various types of customer inquiries and disputes. Customer service provides support to ...

Certified Group

Customer Support Supervisor

Tustin, CA · On-site

The Customer Support Supervisor leads daily operations across sample intake, processing, and customer support to ensure accurate, timely, and high-quality service delivery. This role oversees team ...

Apply Early

Certified Group

Customer Support Supervisor

Tustin, CA · On-site

The Customer Support Supervisor leads daily operations across sample intake, processing, and customer support to ensure accurate, timely, and high-quality service delivery. This role oversees team ...

Clean Team

Support Supervisor

Lansing, MI · On-site

You are devoted to providing our customers with the highest quality service * You are hardworking ... our Support Supervisors to: * Oversee the quality of services provided to customers and secure ...

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Customer Support Supervisor information

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$24.5K

$58K

$101K

How much do customer support supervisor jobs pay per year?

As of Jul 1, 2026, the average yearly pay for customer support supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a Customer Support Supervisor do?

A Customer Support Supervisor is responsible for overseeing a team of customer service representatives to ensure they provide excellent support to customers. This includes monitoring performance, training staff, addressing escalated customer issues, and implementing policies to improve service quality. They also analyze customer feedback and work with management to enhance customer satisfaction. Their role is crucial in maintaining a positive relationship between the company and its customers.

What are the key skills and qualifications needed to thrive as a Customer Support Supervisor, and why are they important?

To thrive as a Customer Support Supervisor, you need experience in customer service, strong leadership abilities, and typically a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and reporting tools is often required. Excellent communication, problem-solving, and conflict resolution skills set top performers apart in this role. These skills ensure effective team management, high customer satisfaction, and smooth handling of escalated issues.

How does a Customer Support Supervisor typically balance coaching team members with meeting service targets?

As a Customer Support Supervisor, balancing coaching and performance targets is a key part of the role. Supervisors regularly monitor team metrics like response times and customer satisfaction, while also providing individualized feedback and training to staff. Effective supervisors schedule one-on-one sessions, lead team meetings to address common challenges, and offer real-time support during busy periods. This dual focus ensures the team meets service goals while fostering professional growth and maintaining high morale.
More about Customer Support Supervisor jobs
What cities are hiring for Customer Support Supervisor jobs? Cities with the most Customer Support Supervisor job openings:
What states have the most Customer Support Supervisor jobs? States with the most job openings for Customer Support Supervisor jobs include:
What job categories do people searching Customer Support Supervisor jobs look for? The top searched job categories for Customer Support Supervisor jobs are:
Customer Support Supervisor jobs near you
Infographic showing various Customer Support Supervisor job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 4% Part Time, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Support Supervisor

Customer Support Supervisor

Dayton Freight

Dayton, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Dayton Freight rating

9.0

Company rating: 9.0 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

2nd of 352 rated logistics

Job description

Overview
The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum performance by maintaining customer compliance in accordance with Company policy and procedures
Responsibilities
  • Manage workload and performance of Customer Support Representatives and Receptionist(s)
  • Manage IQ Group payroll, attendance, paid time off, and schedules
  • Manage Guaranteed Service Program and expedited initiatives
  • Manage all forms of Corporate Customer Service communication (Phone, Email, Web Chat, and Jabber) to ensure optimal response time and efficiency
  • Monitor staffing levels based on phone/email/web chat reporting and admin requirements
  • Maintain, create, and implement new and existing account requirements and procedures to ensure all daily, weekly and monthly customer requirements are met
  • Work with CAM to ensure all customers are being handled in an efficient manner and that we are working in unison to reduce workload replications
  • Collaborate with Dedicate Care Supervisor to ensure maximum efficiency with in the Customer Relations Department
  • Manage and maintain department initiatives and audit
  • Point of escalation for any external customer complaint
  • Provide ongoing leadership and professional guidance through training and educational resources to internal employees consistent with company objectives, daily admin requirements, Customer Service expectations, and desired culture
  • Work with IT to manage the ISI Phone Reporting System and CISCO Finesse System
  • Work with IT to manage the receptionist console, technology, reporting, and backup
  • Provide necessary training and ongoing support to the Service Center Managers, Assistance Service Center Managers, and Office Managers concerning the ISI Phone Reporting System
  • Provide custom report and web support as needed
  • Coach, cross train, and develop employees through various types of meetings, employee feedback, employee recognition and discipline when necessary
  • Build and maintain relationships with external and internal customers
  • Investigate areas of customer and employee improvement
  • Continually improve processes and procedures to maximize productivity
  • Support Director of Customer Relations and Customer Manager as needed and directed

Qualifications
  • Knowledge of the LTL/Transportation Industry
  • 2 years of experience with customer relations, preferably in the transportation industry
  • Supervisory experience preferred
  • Bachelor's Degree preferred
  • Good verbal and written communication skills
  • Strong interpersonal skills
  • Legally eligible to work in the United States

Benefits
  • Stable and growing organization
  • Competitive weekly pay
  • Professional, positive and people-centered work environment
  • Fast-paced work environment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
  • Paid holidays (8); paid vacation and personal days
  • 401(k) plan, Company Match

Physical Demands
Shift Available: 8:30 AM - 5:30 PM | Monday - Friday

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