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Customer Support Supervisor Jobs (NOW HIRING)

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Overview The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum ...

Frontsteps

Customer Support Supervisor

Denver, CO · On-site

$142.50K - $182.50K/yr

POSITION OVERVIEW The Customer Support Supervisor is responsible for supervising the Caliber and Payment Support teams. We are seeking a candidate with strong business acumen, experience with ...

FRONTSTEPS

Customer Support Supervisor

Denver, CO · On-site

$142.50K - $182.50K/yr

POSITION OVERVIEW The Customer Support Supervisor is responsible for supervising the Caliber and Payment Support teams. We are seeking a candidate with strong business acumen, experience with ...

Retrev LLC

Claimant Support Supervisor

Pensacola, FL · On-site

Experience in customer support, claimant support, case coordination, medical records, or legal support. * Supervisory or team lead experience preferred. * Strong interpersonal and communication ...

Mercy

Site Support Supervisor

Bentonville, AR · On-site

The Supervisor - Service Center Customer Support is responsible for the daily tasks and responsibilities of managing their individual Service Center Technician team. Besides management of their ...

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How much do customer support supervisor jobs pay per year?

As of May 31, 2026, the average yearly pay for customer support supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Supervisor, and why are they important?

To thrive as a Customer Support Supervisor, you need experience in customer service, strong leadership abilities, and typically a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and reporting tools is often required. Excellent communication, problem-solving, and conflict resolution skills set top performers apart in this role. These skills ensure effective team management, high customer satisfaction, and smooth handling of escalated issues.

How does a Customer Support Supervisor typically balance coaching team members with meeting service targets?

As a Customer Support Supervisor, balancing coaching and performance targets is a key part of the role. Supervisors regularly monitor team metrics like response times and customer satisfaction, while also providing individualized feedback and training to staff. Effective supervisors schedule one-on-one sessions, lead team meetings to address common challenges, and offer real-time support during busy periods. This dual focus ensures the team meets service goals while fostering professional growth and maintaining high morale.

What does a Customer Support Supervisor do?

A Customer Support Supervisor is responsible for overseeing a team of customer service representatives to ensure they provide excellent support to customers. This includes monitoring performance, training staff, addressing escalated customer issues, and implementing policies to improve service quality. They also analyze customer feedback and work with management to enhance customer satisfaction. Their role is crucial in maintaining a positive relationship between the company and its customers.
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Customer Support Supervisor jobs near you
Customer Support Supervisor

Customer Support Supervisor

Dayton Freight

Dayton, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Dayton Freight rating

9.0

Company rating: 9.0 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

3rd of 336 rated logistics

Job description

The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum performance by maintaining customer compliance in accordance with Company policy and procedures


  • Manage workload and performance of Customer Support Representatives and Receptionist(s)
  • Manage IQ Group payroll, attendance, paid time off, and schedules
  • Manage Guaranteed Service Program and expedited initiatives
  • Manage all forms of Corporate Customer Service communication (Phone, Email, Web Chat, and Jabber) to ensure optimal response time and efficiency
  • Monitor staffing levels based on phone/email/web chat reporting and admin requirements
  • Maintain, create, and implement new and existing account requirements and procedures to ensure all daily, weekly and monthly customer requirements are met
  • Work with CAM to ensure all customers are being handled in an efficient manner and that we are working in unison to reduce workload replications
  • Collaborate with Dedicate Care Supervisor to ensure maximum efficiency with in the Customer Relations Department
  • Manage and maintain department initiatives and audit
  • Point of escalation for any external customer complaint
  • Provide ongoing leadership and professional guidance through training and educational resources to internal employees consistent with company objectives, daily admin requirements, Customer Service expectations, and desired culture
  • Work with IT to manage the ISI Phone Reporting System and CISCO Finesse System
  • Work with IT to manage the receptionist console, technology, reporting, and backup
  • Provide necessary training and ongoing support to the Service Center Managers, Assistance Service Center Managers, and Office Managers concerning the ISI Phone Reporting System
  • Provide custom report and web support as needed
  • Coach, cross train, and develop employees through various types of meetings, employee feedback, employee recognition and discipline when necessary
  • Build and maintain relationships with external and internal customers
  • Investigate areas of customer and employee improvement
  • Continually improve processes and procedures to maximize productivity
  • Support Director of Customer Relations and Customer Manager as needed and directed

  • Knowledge of the LTL/Transportation Industry
  • 2 years of experience with customer relations, preferably in the transportation industry
  • Supervisory experience preferred
  • Bachelor’s Degree preferred
  • Good verbal and written communication skills
  • Strong interpersonal skills
  • Legally eligible to work in the United States

  • Stable and growing organization
  • Competitive weekly pay
  • Professional, positive and people-centered work environment
  • Fast-paced work environment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
  • Paid holidays (8); paid vacation and personal days
  • 401(k) plan, Company Match

Shift Available: 8:30 AM - 5:30 PM | Monday - Friday

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