ZipRecruiter

Log In

1

Customer Support Supervisor Jobs (NOW HIRING)

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum performance by ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Overview The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Overview The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum ...

Frontsteps

Customer Support Supervisor

Denver, CO · On-site

$142K - $182K/yr

POSITION OVERVIEW The Customer Support Supervisor is responsible for supervising the Caliber and Payment Support teams. We are seeking a candidate with strong business acumen, experience with ...

Fullsteam

OR · On-site

The Customer Support Supervisor provides daytoday oversight of Pluss' Point of Sale (POS), Accounting, and IT support teams, ensuring consistent execution, strong performance, and a highquality ...

Tarrant County

CUSTOMER SUPPORT SUPERVISOR

Fort Worth, TX · On-site

$85K - $94K/yr

Provides technical expertise and support of complex critical hardware/software, networks, and ... Two (2) years of supervisory experience in information technology preferred but not required as ...

Retrev LLC

Claimant Support Supervisor

Pensacola, FL · On-site

Experience in customer support, claimant support, case coordination, medical records, or legal support. * Supervisory or team lead experience preferred. * Strong interpersonal and communication ...

Retrev LLC

Claimant Support Supervisor

Pensacola, FL · On-site

Experience in customer support, claimant support, case coordination, medical records, or legal support. * Supervisory or team lead experience preferred. * Strong interpersonal and communication ...

Clean Team

Support Supervisor

Lansing, MI · On-site

You are devoted to providing our customers with the highest quality service * You are hardworking ... our Support Supervisors to: * Oversee the quality of services provided to customers and secure ...

Mercy

Site Support Supervisor

Bentonville, AR · On-site

The Supervisor - Service Center Customer Support is responsible for the daily tasks and responsibilities of managing their individual Service Center Technician team. Besides management of their ...

Pinnacle Bank/Bank of Colorado

CUSTOMER SUPPORT REP

Gretna, NE · On-site

$15.75 - $20.25/hr

The position works under the direction of the Customer Support Supervisor(s) and follows established policies and procedures. RESPONSIBILITIES AND DUTIES: * Help customers with various tasks such as ...

next page

Showing results 1-20

All JobsCustomer Support Supervisor Jobs

Customer Support Supervisor information

See salary details

$24.5K

$58K

$101K

How much do customer support supervisor jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer support supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a Customer Support Supervisor do?

A Customer Support Supervisor is responsible for overseeing a team of customer service representatives to ensure they provide excellent support to customers. This includes monitoring performance, training staff, addressing escalated customer issues, and implementing policies to improve service quality. They also analyze customer feedback and work with management to enhance customer satisfaction. Their role is crucial in maintaining a positive relationship between the company and its customers.

What are the key skills and qualifications needed to thrive as a Customer Support Supervisor, and why are they important?

To thrive as a Customer Support Supervisor, you need experience in customer service, strong leadership abilities, and typically a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and reporting tools is often required. Excellent communication, problem-solving, and conflict resolution skills set top performers apart in this role. These skills ensure effective team management, high customer satisfaction, and smooth handling of escalated issues.

How does a Customer Support Supervisor typically balance coaching team members with meeting service targets?

As a Customer Support Supervisor, balancing coaching and performance targets is a key part of the role. Supervisors regularly monitor team metrics like response times and customer satisfaction, while also providing individualized feedback and training to staff. Effective supervisors schedule one-on-one sessions, lead team meetings to address common challenges, and offer real-time support during busy periods. This dual focus ensures the team meets service goals while fostering professional growth and maintaining high morale.
More about Customer Support Supervisor jobs
What cities are hiring for Customer Support Supervisor jobs? Cities with the most Customer Support Supervisor job openings:
What states have the most Customer Support Supervisor jobs? States with the most job openings for Customer Support Supervisor jobs include:
What job categories do people searching Customer Support Supervisor jobs look for? The top searched job categories for Customer Support Supervisor jobs are:
Customer Support Supervisor jobs near you
Infographic showing various Customer Support Supervisor job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Support Supervisor

Customer Support Supervisor

Public Partnerships LLC

Latham, NY • On-site

$60K - $70K/yr

Full-time

Posted 29 days ago

Public Partnerships LLC rating

6.1

Company rating: 6.1 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

113th of 228 rated social care providers

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and "self-direct" their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
Learn more about PPL and CDPAP at https://pplfirst.com/cdpap
This role will be working onsite at our Latham, NY office.
Job Summary
The Customer Support Supervisor is responsible for overseeing the day-to-day operations of the customer support team, ensuring that high standards of customer service are met. This role involves managing a team of customer support agents, providing coaching and support, addressing complex client concerns, and maintaining a positive and productive team environment. The Customer Support Supervisor plays a key role in delivering excellent service to clients while ensuring that team performance aligns with company goals.
Duties & Responsibilities
Leadership & Team Management
  • Oversee a team of customer support agents, providing guidance, coaching, and feedback
  • Conduct regular performance reviews and support ongoing development
  • Assist in onboarding and training new team members

Performance Management & Accountability
  • Monitor and evaluate team performance against KPIs and service standards
  • Ensure high levels of performance, productivity, and service quality
  • Use data and metrics to drive accountability and improvements

Customer Experience & Escalation Management
  • Handle escalated customer inquiries, concerns, or complaints
  • Ensure timely, effective resolutions with a focus on customer satisfaction
  • Advocate for clients and ensure their needs are addressed

Process Improvement & Operational Excellence
  • Identify opportunities to improve processes, workflows, and tools
  • Implement changes to increase efficiency and client satisfaction
  • Ensure adherence to quality, professionalism, and compliance standards

Workforce Planning & Scheduling
  • Assist in scheduling and staffing to meet service demand
  • Ensure adequate coverage and operational efficiency

Data Analysis & Reporting
  • Generate reports on team performance, customer feedback, and KPIs
  • Analyze trends and provide insights to leadership

Cross-Functional Collaboration
  • Partner with Operations, Enrollment, Compliance, and other teams
  • Align on client needs and improve the overall customer experience

Requirements:
  • Proven ability to lead, motivate, and coach a team to deliver exceptional customer service.
  • Strong ability to handle complex customer issues, providing effective and efficient resolutions.
  • Excellent verbal and written communication skills with the ability to interact professionally with clients and team members.
  • Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • A passion for delivering exceptional service and ensuring client satisfaction.
  • Understanding of industry regulations and best practices related to customer service in healthcare or home care services is a plus.
  • Comfort with using CRM systems, scheduling tools, and other customer service technologies.

Qualifications:
  • Education: High school diploma or equivalent required; associate or bachelor's degree preferred, professional experience in a related field may be considered in lieu of formal degree.
  • Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.

Compensation: $60,000 - $70,000 annually
Supervisory Responsibility: 10-12 direct reports
Working Conditions: On-site in Latham, NY
Schedule: Monday-Friday with occasional evening hours and rotating Saturdays.
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

What Public Partnerships LLC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Public Partnerships logo

About Public Partnerships

Sourced by ZipRecruiter

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and "self" direct their own long-term home care. Our role as the nation's largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Boston, MA, US

Year founded

1999

View All Public Partnerships Jobs

Apply