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Service Support Supervisor Jobs (NOW HIRING)

Retrev LLC

Claimant Support Supervisor

Pensacola, FL · On-site

Claimant Support Supervisor Department: Claimant Support Reports To: CEO Employment Type: Full-Time ... Train and coach staff on service standards, communication quality, and issue handling. * Assist ...

Empower

Permanency Support Supervisor

Dallas, TX · On-site

$67.77K/yr

Permanency Support Supervisor EMPOWER's Community Based Care program includes services to families that support the safety, permanency, and well-being of children in the conservatorship of the ...

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How much do service support supervisor jobs pay per year?

As of May 31, 2026, the average yearly pay for service support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Support Supervisor, and why are they important?

To thrive as a Service Support Supervisor, you need strong leadership abilities, customer service expertise, and experience in support operations, often backed by a relevant degree or supervisory experience. Familiarity with customer relationship management (CRM) systems, help desk software, and workflow management tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you effectively manage support teams and ensure customer satisfaction. These skills are crucial for maintaining service quality, resolving issues efficiently, and leading teams to achieve organizational goals.

What are some common challenges faced by a Service Support Supervisor, and how can they be effectively managed?

A Service Support Supervisor often navigates challenges such as balancing team workloads, handling escalated customer issues, and adapting to rapidly changing service requirements. Effective management involves clear communication, prioritizing tasks, and providing regular training to team members. Building a supportive team culture and leveraging data-driven insights can also help address issues proactively, ensuring both customer satisfaction and team well-being.

What does a Service Support Supervisor do?

A Service Support Supervisor oversees a team responsible for providing technical or customer support within an organization. They manage daily operations, ensure quality service delivery, handle escalated issues, and train support staff. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between customers and other departments to resolve complex problems. Their goal is to ensure customers receive timely and effective assistance while maintaining high standards of service.

What is the difference between Service Support Supervisor vs Customer Service Manager?

AspectService Support SupervisorCustomer Service Manager
Required CredentialsTypically a high school diploma or equivalent; some roles prefer post-secondary educationUsually a bachelor's degree in business, communications, or related field
Work EnvironmentSupervises support teams in call centers, technical support, or service departmentsOversees customer service teams across various channels, including calls, emails, and in-person interactions
Employer & Industry UsageCommon in tech, telecom, and service industriesWidely used across retail, hospitality, and corporate sectors
Common Search & Comparison IntentFocuses on support team management and technical issue resolutionCenters on customer satisfaction, service quality, and team leadership

The Service Support Supervisor primarily manages technical support teams and handles service issues, while the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles require strong communication skills but differ in scope and industry focus.

What states have the most Service Support Supervisor jobs? States with the most job openings for Service Support Supervisor jobs include:
What job categories do people searching Service Support Supervisor jobs look for? The top searched job categories for Service Support Supervisor jobs are:
Service Support Supervisor jobs near you
Food Service Support Supervisor

Food Service Support Supervisor

Elior North America

Pittsburgh, PA • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Food Service Support Supervisor
Job Reference Number: 38493
Employment Type: Full-Time, Onsite Segment: Healthcare
Brand: Cura-Hospitality
Location: Pittsburgh, Pennsylvania (US-PA)
Why work for Elior North America?
  • Weekly Pay!
  • Work/Life Balance!
  • Competitive Benefit Packages!
  • Tuition Reimbursement!
  • Employee Referral Bonus!
  • 401K & Company Match!

Elior North America is a family of distinct hospitality companies with more than 50 years of industry experience and 15,000 team members united in our passion for food, service, and excellence. We share an appetite for growth which drives all of us to continually reimagine our customers' experience.
The Role at a glance:
We are looking to add an experienced, motivated Floating Food Service Support Supervisor to our healthcare team in Pittsburgh, PA. As a Floating Food Service Support Supervisor with Elior North America, you will have the opportunity to assist district managers with overseeing assigned facilities. *This is a traveling position to assist nearby locations with food service support needs.*
What you'll be doing:
  • Actively supporting and applying all company and facility policies and procedures.
  • Ensuring the highest quality of service to our customers and clients.
  • Visiting assigned facilities as directed.
  • Acting as the facility food service director in the event of FSD absences, staff shortages, etc.
  • Offering guidance to managers in the disciplines of operations, finances, human resources, and client relationships.

What we're looking for:
Must-haves:
  • At least one years' experience in a supervisory or management role.
  • At least two years' experience coordinating foodservice operations.
  • Demonstrated ability to lead and guide teams.
  • Strong communication skills, both verbal and written.
  • Excellent customer service skills.

Nice-to-haves:
  • At least two years' experience in a supervisory or management role.

Where you'll be working:
  • Allegheny Health Network accounts located in and around Pittsburgh, PA

Full-Time Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
  • Discount Program
  • Commuter Benefits (Parking and Transit)
  • EAP (Employee Assistance Program)
  • 401k with Company Match
  • Sick Time
  • Paid Time Off / Vacation Pay
  • Holiday Pay (9 paid holidays)
  • Tuition Reimbursement

Compensation Range:
  • $50,000 - $55,000 per year, depending on experience.

About Elior North America:
Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
Disclaimer: This job description can be revised by management as needed. #LI-EB1 #boost
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About Elior North America

Sourced by ZipRecruiter

Elior North America enhances people's lives through culinary innovation and a commitment to providing exemplary service. Our family of companies, with more than 17,000 employees, provides food services and catering to over 1,500 client accounts in five industry segments across the continental United States. We are proud to be the fifth largest culinary management company in the country and excited to be the fastest growing organization in the industry. We focus on three ingredients for success to differentiate Elior from our competitors and position our company as a disruptor in the markets we serve. To support our ingredients for success and drive our mission and values, we need talented team members throughout our family of companies.

Industry

Food and beverage stores

Company size

501 - 1,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

2008

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