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Service Support Supervisor Jobs (NOW HIRING)

Clean Team

Support Supervisor

Lansing, MI · On-site

You are devoted to providing our customers with the highest quality service * You are hardworking ... our Support Supervisors to: * Oversee the quality of services provided to customers and secure ...

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$22.5K

$67.9K

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How much do service support supervisor jobs pay per year?

As of Jun 1, 2026, the average yearly pay for service support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Support Supervisor, and why are they important?

To thrive as a Service Support Supervisor, you need strong leadership abilities, customer service expertise, and experience in support operations, often backed by a relevant degree or supervisory experience. Familiarity with customer relationship management (CRM) systems, help desk software, and workflow management tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you effectively manage support teams and ensure customer satisfaction. These skills are crucial for maintaining service quality, resolving issues efficiently, and leading teams to achieve organizational goals.

What are some common challenges faced by a Service Support Supervisor, and how can they be effectively managed?

A Service Support Supervisor often navigates challenges such as balancing team workloads, handling escalated customer issues, and adapting to rapidly changing service requirements. Effective management involves clear communication, prioritizing tasks, and providing regular training to team members. Building a supportive team culture and leveraging data-driven insights can also help address issues proactively, ensuring both customer satisfaction and team well-being.

What does a Service Support Supervisor do?

A Service Support Supervisor oversees a team responsible for providing technical or customer support within an organization. They manage daily operations, ensure quality service delivery, handle escalated issues, and train support staff. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between customers and other departments to resolve complex problems. Their goal is to ensure customers receive timely and effective assistance while maintaining high standards of service.

What is the difference between Service Support Supervisor vs Customer Service Manager?

AspectService Support SupervisorCustomer Service Manager
Required CredentialsTypically a high school diploma or equivalent; some roles prefer post-secondary educationUsually a bachelor's degree in business, communications, or related field
Work EnvironmentSupervises support teams in call centers, technical support, or service departmentsOversees customer service teams across various channels, including calls, emails, and in-person interactions
Employer & Industry UsageCommon in tech, telecom, and service industriesWidely used across retail, hospitality, and corporate sectors
Common Search & Comparison IntentFocuses on support team management and technical issue resolutionCenters on customer satisfaction, service quality, and team leadership

The Service Support Supervisor primarily manages technical support teams and handles service issues, while the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles require strong communication skills but differ in scope and industry focus.

What states have the most Service Support Supervisor jobs? States with the most job openings for Service Support Supervisor jobs include:
What job categories do people searching Service Support Supervisor jobs look for? The top searched job categories for Service Support Supervisor jobs are:
Service Support Supervisor jobs near you
Service Support Supervisor - Full Time

Service Support Supervisor - Full Time

AlixaRx

Milpitas, CA • On-site

Part-time

Posted 15 days ago

AlixaRx rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

55th of 98 rated pharmacies

Job description

Company Description

Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.

Job Description
The Service Support Supervisor is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Supervisor  is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Supervisor with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Supervisor is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. Must have day, evening and weekend availability to work.
APPLY AT: www.shos.com JOB ID: 1264237
Qualifications

Education: HS graduate or equivalent
1-2 years retail/warehouse supervisory experience
Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
Strong drive for results
Action oriented
Strong execution skills
Courageous leadership skills
Ability to manage multiple priorities simultaneously
Knowledge of store and retail operations
Excellent communication skills
Ability to pay attention to detail
Computer literacy

APPLY AT: www.shos.com JOB ID: 1264237

Additional Information

All your information will be kept confidential according to EEO guidelines

Apply online to be considered:  www.shos.com and Req ID 1264237

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About AlixaRx

Sourced by ZipRecruiter

AlixaRx is one of the most innovative pharmaceutical companies in the nation. Being part of our team means that you are dedicated, passionate, a problem solver, and committed to care. Your expertise will be valued and supported as we create patient-centered approaches to improve health outcomes and make health and patient care a more sustainable and innovative space for all. By combining leading-edge technology with top clinical and operational talent, AlixaRx is set apart from others in the field. With exceptional talent comes exceptional results, so be exceptional with us.

Industry

Health care and social assistance

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2011

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