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Service Support Supervisor Jobs (NOW HIRING)

swirecc

Supervisor, Service Support

Tempe, AZ · On-site

As Service Support Supervisor you will oversee the equipment planning and dispatching teams for Swire Coca-Cola. You will be responsible for supervising the planners and/or dispatchers' daily ...

swirecc

Supervisor, Service Support

Tempe, AZ

As Service Support Supervisor you will oversee the equipment planning and dispatching teams for Swire Coca-Cola. You will be responsible for supervising the planners and/or dispatchers' daily ...

Clean Team

Support Supervisor

Lansing, MI · On-site

We are currently looking for Support Supervisors.You will fit in at Clean Team if:You are devoted ... Oversee the quality of services provided to customers and secure customer retentionControl labor ...

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Service Support Supervisor information

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$22.5K

$67.9K

$121K

How much do service support supervisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a service support supervisor do?

A Service Support Supervisor oversees a team responsible for providing technical or customer support within an organization. They manage daily operations, ensure quality service delivery, handle escalated issues, and train support staff. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between customers and other departments to resolve complex problems. Their goal is to ensure customers receive timely and effective assistance while maintaining high standards of service.

What skills and qualifications are needed to be a service support supervisor?

To thrive as a Service Support Supervisor, you need strong leadership abilities, customer service expertise, and experience in support operations, often backed by a relevant degree or supervisory experience. Familiarity with customer relationship management (CRM) systems, help desk software, and workflow management tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you effectively manage support teams and ensure customer satisfaction. These skills are crucial for maintaining service quality, resolving issues efficiently, and leading teams to achieve organizational goals.

What are common challenges faced by a service support supervisor, and how can they be managed?

A Service Support Supervisor often navigates challenges such as balancing team workloads, handling escalated customer issues, and adapting to rapidly changing service requirements. Effective management involves clear communication, prioritizing tasks, and providing regular training to team members. Building a supportive team culture and leveraging data-driven insights can also help address issues proactively, ensuring both customer satisfaction and team well-being.

What is the difference between Service Support Supervisor vs Customer Service Manager?

AspectService Support SupervisorCustomer Service Manager
Required CredentialsTypically a high school diploma or equivalent; some roles prefer post-secondary educationUsually a bachelor's degree in business, communications, or related field
Work EnvironmentSupervises support teams in call centers, technical support, or service departmentsOversees customer service teams across various channels, including calls, emails, and in-person interactions
Employer & Industry UsageCommon in tech, telecom, and service industriesWidely used across retail, hospitality, and corporate sectors
Common Search & Comparison IntentFocuses on support team management and technical issue resolutionCenters on customer satisfaction, service quality, and team leadership

The Service Support Supervisor primarily manages technical support teams and handles service issues, while the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles require strong communication skills but differ in scope and industry focus.

What states have the most Service Support Supervisor jobs?

States with the most job openings for Service Support Supervisor jobs include:

What job categories do people searching Service Support Supervisor jobs look for?

The top searched job categories for Service Support Supervisor jobs are:

Service Support Supervisor jobs near you
Infographic showing various Service Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Supervisor, Service Support

Tempe, AZ • On-site

swirecc
See more jobs at swireccexternal

Full-time

Posted 9 days ago

Job description

What does a Supervisor, Service Support do at Swire Coca-Cola?

As Service Support Supervisor you will oversee the equipment planning and dispatching teams for Swire Coca-Cola. You will be responsible for supervising the planners and/or dispatchers’ daily schedules. Monitor the planning and dispatching of all reactive and scheduled service calls to the technicians as needed based upon priority and geographical areas. To be successful in this role, you will need to ensure clear and concise communication with department managers, employees and internal and external customers.
Responsibilities:

  • Ensure that every Swire location has adequate coverage by service support specialist team on daily basis.
  • Hire, interview, train, coach, and administer corrective actions as needed for Planner/Dispatchers.
  • Ensure the completion of team tasks daily with a high degree of accuracy, while also developing and managing customer relationships.
  • Support department processes and address process breakdowns from team or with customers.
  • Proper communication with team and with customers to ensure strong customer service and support.
  • Performs other duties as assigned.


Requirements:

  • High School Diploma (or GED) required and
  • Bachelor's Degree preferred
  • 1+ years’ experience in a leadership role, Office 365, SAP(CONA), Team Player, Excellent communication skills. required
  • 1+ years’ experience in equipment planning and technician dispatching. preferred
  • 1+ years’ experience in customer service. preferred
  • SAP(CONA), Map Business, Office 365, Excel, Word, PowerBi, SharePoint, Teams, Yammer and PowerPoint. Communication skills.

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