ZipRecruiter

Log In

1

Service Support Supervisor Jobs (NOW HIRING)

Sevita

Direct Support Supervisor

Irving, TX · On-site

ResCare Community Living, a part of the Sevita family, provides quality services that empower ... Since 1974, we've supported individuals with intellectual and developmental disabilities to live ...

True Team Medical

Peer Support Supervisor

Supply, NC · On-site

$48K - $62K/yr

About the Role We are seeking a Peer Support Professional Supervisor full-time to provide the ... Provide services based on the principles of wellness self-management, personal recovery, natural ...

Sevita

Direct Support Supervisor

Paris, TX · On-site

ResCare Community Living, a part of the Sevita family, provides quality services that empower ... Since 1974, we've supported individuals with intellectual and developmental disabilities to live ...

Sevita

Direct Support Supervisor

Paris, TX · On-site

ResCare Community Living, a part of the Sevita family, provides quality services that empower ... Since 1974, we've supported individuals with intellectual and developmental disabilities to live ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day operations of the IT Services Support Team.

Sonaca

Production Support Supervisor

Auburn, WA

$85K - $90K/yr

POSITION SUMMARY We are currently seeking a Production Support Supervisor . The supervisor will ... Inspects material handling equipment for defects and notifies maintenance or outside services for ...

New

Sevita

Direct Support Supervisor

Lewisville, TX · On-site

ResCare Community Living, a part of the Sevita family, provides quality services that empower ... Since 1974, we've supported individuals with intellectual and developmental disabilities to live ...

Pella Corporation

Customer Support Supervisor

Geneva, IL · On-site

$66K - $80K/yr

The Customer Support Supervisor is responsible for supervising the order fulfillment and customer ... The ideal candidate will have experience managing a customer service or order fulfillment team.

Sonaca

Production Support Supervisor

Auburn, WA · On-site

$85K - $90K/yr

POSITION SUMMARY We are currently seeking a Production Support Supervisor . The supervisor will ... Inspects material handling equipment for defects and notifies maintenance or outside services for ...

next page

Showing results 1-20

All JobsService Support Supervisor Jobs

Service Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do service support supervisor jobs pay per year?

As of Jul 12, 2026, the average yearly pay for service support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

How much do supervisors get paid per hour?

The hourly pay for a Service Support Supervisor typically ranges from $15 to $30, depending on the industry, location, experience, and company size. Supervisors often earn additional benefits such as bonuses or overtime pay, especially in roles requiring shift work or specialized skills.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Manager or Customer Service Supervisor, which can earn higher salaries due to increased responsibilities and experience requirements. Advanced skills in leadership, data analysis, and familiarity with call center software can also contribute to higher compensation in this field.

How much is the salary of a supervisor?

The salary of a Service Support Supervisor typically ranges from $45,000 to $70,000 annually, depending on experience, industry, and location. Supervisors often receive additional benefits such as health insurance and paid time off, and may be required to have relevant certifications or management skills.

What does a service supervisor do?

A service support supervisor oversees customer service operations, manages staff, ensures service quality, and resolves customer issues. They often coordinate with other departments, monitor performance metrics, and may use tools like CRM software to improve service delivery.

What are the key skills and qualifications needed to thrive as a Service Support Supervisor, and why are they important?

To thrive as a Service Support Supervisor, you need strong leadership abilities, customer service expertise, and experience in support operations, often backed by a relevant degree or supervisory experience. Familiarity with customer relationship management (CRM) systems, help desk software, and workflow management tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you effectively manage support teams and ensure customer satisfaction. These skills are crucial for maintaining service quality, resolving issues efficiently, and leading teams to achieve organizational goals.

What is the difference between Service Support Supervisor vs Customer Service Manager?

AspectService Support SupervisorCustomer Service Manager
Required CredentialsTypically a high school diploma or equivalent; some roles prefer post-secondary educationUsually a bachelor's degree in business, communications, or related field
Work EnvironmentSupervises support teams in call centers, technical support, or service departmentsOversees customer service teams across various channels, including calls, emails, and in-person interactions
Employer & Industry UsageCommon in tech, telecom, and service industriesWidely used across retail, hospitality, and corporate sectors
Common Search & Comparison IntentFocuses on support team management and technical issue resolutionCenters on customer satisfaction, service quality, and team leadership

The Service Support Supervisor primarily manages technical support teams and handles service issues, while the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles require strong communication skills but differ in scope and industry focus.

What does a Service Support Supervisor do?

A Service Support Supervisor oversees a team responsible for providing technical or customer support within an organization. They manage daily operations, ensure quality service delivery, handle escalated issues, and train support staff. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between customers and other departments to resolve complex problems. Their goal is to ensure customers receive timely and effective assistance while maintaining high standards of service.

What are some common challenges faced by a Service Support Supervisor, and how can they be effectively managed?

A Service Support Supervisor often navigates challenges such as balancing team workloads, handling escalated customer issues, and adapting to rapidly changing service requirements. Effective management involves clear communication, prioritizing tasks, and providing regular training to team members. Building a supportive team culture and leveraging data-driven insights can also help address issues proactively, ensuring both customer satisfaction and team well-being.
What states have the most Service Support Supervisor jobs? States with the most job openings for Service Support Supervisor jobs include:
What job categories do people searching Service Support Supervisor jobs look for? The top searched job categories for Service Support Supervisor jobs are:
Service Support Supervisor jobs near you
Infographic showing various Service Support Supervisor job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Technical Support Supervisor

Technical Support Supervisor

Digital Monitoring Products

Springfield, MO • On-site

Full-time

Posted 22 days ago

Job description

Description
The Technical Support Supervisor provides general supervision and product/service guidance to staff to ensure departmental goals and objectives are achieved.
Qualifications:
  • Advanced knowledge of DMP alarm systems and communications as well as DMP software applications.
  • Knowledge of computer hardware/software and digital data communications.
  • 2+ years of experience in alarm system installation or support.
  • Exceptional listening and problem-solving skills with ability to identify and solve problems fast.
  • High degree of accuracy/detail oriented.
  • Ability to clearly communicate technical information to any audience.
  • Demonstrates good coaching and training skills.
  • Excellent knowledge of Technical Support processes and procedures.
  • Ability to remain calm and professional in pressure situations.
  • Flexible, results-oriented team player with excellent verbal and written communication skills.
  • Punctual, have a good work attitude, and work cooperatively with others in the department and company.
  • Accept and benefit from constructive feedback.
  • Demonstrates excellent attendance and is flexible with overtime.

Responsibilities:
  1. Provides day-to-day supervision of the Technical Support Department.
  2. Monitors and supervises customer on-hold times and ensures those times meet or exceed our daily goals.
  3. Develops processes that improve efficiency and accuracy in troubleshooting and solving customer issues.
  4. Facilitate and schedule weekly team meetings to align expectations, discuss improvements, and share successes.
  5. Track department performance daily and provide manager with weekly report on critical metrics.
  6. Reviews technician call transcripts in CRM software for quality and accuracy.
  7. Accomplishes department goals by planning, coaching, counseling, and disciplining employees.
  8. Maintains and adjusts department schedule to ensure the call center is covered at all times.
  9. Conducts employee performance reviews and consistently provides feedback on job performance.
  10. Assists Technical Support Reps as needed, with the goal of taking care of the customer fast.
  11. Answers Technical Support calls as needed to prevent long customer on-hold times.
  12. Maintains an open environment that encourages team member participation in process improvements and problem resolution.
  13. Escalates customer reported issues when needed and follows ECI process.
  14. Observes company policies and contributes to team effort.
  15. Performs other duties as assigned. Job duties are subject to change as directed by management.

Apply your talent. Make a difference. Enjoy the rewards.
EOE/Vet/Disabled

Apply