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Service Support Supervisor Jobs (NOW HIRING)

Berkley

Underwriting Support Supervisor

Scottsdale, AZ · On-site +1

$65K - $75K/yr

The Underwriting Support Supervisor will oversee the day to day operations of an Associate Underwriter Team and will manage service level objectives to ensure proper support is being provided to the ...

Sevita

Direct Support Supervisor

Irving, TX · On-site

ResCare Community Living, a part of the Sevita family, provides quality services that empower ... Since 1974, we've supported individuals with intellectual and developmental disabilities to live ...

Osaic

Advisor Support Supervisor

Oakdale, MN · Hybrid

$55K - $58K/yr

Current Employees and Contractors Apply HereOsaic Careers Customer Service Opportunity in Financial Services Supervisor- Advisor Support Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Osaic

Advisor Support Supervisor

Petersburg, VA · Hybrid

$55K - $58K/yr

Current Employees and Contractors Apply HereOsaic Careers Customer Service Opportunity in Financial Services Supervisor- Advisor Support Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Irca Group

Sales Support Supervisor

Suwanee, GA · On-site

Role Overview Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales organization and customers. This role ...

Sevita

Direct Support Supervisor

Paris, TX · On-site

ResCare Community Living, a part of the Sevita family, provides quality services that empower ... Since 1974, we've supported individuals with intellectual and developmental disabilities to live ...

Sevita

Direct Support Supervisor

Lewisville, TX · On-site

ResCare Community Living, a part of the Sevita family, provides quality services that empower ... Since 1974, we've supported individuals with intellectual and developmental disabilities to live ...

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All JobsService Support Supervisor Jobs

Service Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do service support supervisor jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service support supervisor?

To thrive as a Service Support Supervisor, you need strong leadership abilities, customer service expertise, and experience in support operations, often backed by a relevant degree or supervisory experience. Familiarity with customer relationship management (CRM) systems, help desk software, and workflow management tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you effectively manage support teams and ensure customer satisfaction. These skills are crucial for maintaining service quality, resolving issues efficiently, and leading teams to achieve organizational goals.

What is the difference between Service Support Supervisor vs Customer Service Manager?

AspectService Support SupervisorCustomer Service Manager
Required CredentialsTypically a high school diploma or equivalent; some roles prefer post-secondary educationUsually a bachelor's degree in business, communications, or related field
Work EnvironmentSupervises support teams in call centers, technical support, or service departmentsOversees customer service teams across various channels, including calls, emails, and in-person interactions
Employer & Industry UsageCommon in tech, telecom, and service industriesWidely used across retail, hospitality, and corporate sectors
Common Search & Comparison IntentFocuses on support team management and technical issue resolutionCenters on customer satisfaction, service quality, and team leadership

The Service Support Supervisor primarily manages technical support teams and handles service issues, while the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles require strong communication skills but differ in scope and industry focus.

What does a service support supervisor do?

A Service Support Supervisor oversees a team responsible for providing technical or customer support within an organization. They manage daily operations, ensure quality service delivery, handle escalated issues, and train support staff. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between customers and other departments to resolve complex problems. Their goal is to ensure customers receive timely and effective assistance while maintaining high standards of service.

What are common challenges faced by a service support supervisor, and how can they be managed?

A Service Support Supervisor often navigates challenges such as balancing team workloads, handling escalated customer issues, and adapting to rapidly changing service requirements. Effective management involves clear communication, prioritizing tasks, and providing regular training to team members. Building a supportive team culture and leveraging data-driven insights can also help address issues proactively, ensuring both customer satisfaction and team well-being.
What states have the most Service Support Supervisor jobs? States with the most job openings for Service Support Supervisor jobs include:
What job categories do people searching Service Support Supervisor jobs look for? The top searched job categories for Service Support Supervisor jobs are:
Service Support Supervisor jobs near you
Infographic showing various Service Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Peer Support Supervisor

Behavioral Health Services North Inc

Plattsburgh, NY • On-site

$21.50 - $23.50/hr

Full-time

Medical, PTO

Posted 15 days ago

Behavioral Health Services North rating

7.5

Company rating: 7.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

A Spanish version of this position is available upon request

La version de esta posicion esta disponible en Español si es requerida


BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!


Our Peer Support Supervisor provides peer-informed, recovery-oriented supervision and leadership to peer support staff across programs. The Supervisor uses their own lived experiences and advanced peer practice skills to:

  • Support peer staff in delivering mutual, person-driven, and non-clinical peer support
  • Educate non-peer staff and leadership on peer values and role clarity
  • Promote a culture of recovery, equity, and shared power across the organization

This role is both supervisory and systems-focused, advancing peer support as a distinct and essential discipline.


Work Schedule: Monday - Friday, 8:00am to 4:00pm


What your day might look like:

  • Provide individual and group supervision to peer staff using peer-informed, reflective supervision models.
  • Support staff in maintaining role clarity and boundaries.
  • Conduct performance evaluations aligned with peer competencies.
  • Support onboarding, mentoring, and retention of peer staff.
  • Address role conflict/drift, moral distress, and workplace challenges specific to peer roles.
  • Provide reflective, strength-based supervision grounded in peer values.
  • Facilitate team meetings, consultation, and shared learning spaces.
  • Promote wellness, boundaries, and sustainability of peer staff.
  • Ensure roles remain non-clinical, voluntary, and relationship centered.
  • Champion the integrity of the peer role within the organization.
  • Use national guidelines as a fidelity framework for peer services.
  • Provide training and consultation to non-peer staff, supervisors, and leadership on the concept of peer support, differences in peer and clinical roles, and the value of lived experience in recovery.
  • Collaborate with leadership to strengthen peer support services through program development, policy improvement, quality initiatives, and opportunities for peer staff growth and leadership.
  • Promote recovery-oriented, person-centered approaches across the organization.
  • Ensure peer staff complete documentation consistent with agency requirements and recovery oriented, person-centered language.
  • Promote collaborative documentation practices that center the individual’s voice.
  • Maintain compliance with confidentiality laws and BHSN policy.

Your skills and qualifications:

  • Lived experience of recovery.
  • Certification as a Peer Support Specialist or ability to obtain in required time frame.
  • Demonstrated experience providing peer support services and mentoring, leading, and supervising others.
  • High school diploma or equivalent.

What’s in it for you?

  • Generous benefits, including personalized health coverage, paid time off, and holiday pay
  • Working within our community, making a real impact, working alongside passionate colleagues
  • Accessible leadership team, coaching for your growth, and ample training opportunities
  • As a rapidly growing organization, there are endless opportunities to grow within the organization
  • Community discounts, loan forgiveness & more!


JOIN A WORKPLACE WHERE YOU BELONG


BHSN is an Equal Opportunity Employer and champions Diversity, Equity, and Inclusion across all levels of the organization. We are committed to ensuring every team member can be their authentic self and thrive both personally and professionally. We consider all qualified applicants without regard to race (including traits historically associated with race such as hair texture and protective hairstyles), ethnicity, color, creed, national origin, gender identity or expression, sexual orientation, age, disability, marital or familial status, military or veteran status, genetic predisposition or carrier status, arrest or conviction record, domestic violence survivor status, reproductive health decisions, citizenship or immigration status, or any other factor protected by law.

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