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Service Support Supervisor Jobs (NOW HIRING)

GardaWorld

Field Support Supervisor

Cleveland, OH · On-site

$21/hr

As the Field Services Supervisor in Cleveland, OH, you'll be the vital link between our organization and our customers, ensuring top-tier customer service and representing GardaWorld as the industry ...

GardaWorld

Field Support Supervisor

Cleveland, OH · On-site

$21/hr

As the Field Services Supervisor in Cleveland, OH, you'll be the vital link between our organization and our customers, ensuring top-tier customer service and representing GardaWorld as the industry ...

Clean Team

Cleaning Support Supervisor

Albuquerque, NM · On-site

$14.50 - $18.25/hr

Oversee the quality of services provided to customers and secure customer retention * Control labor and supply costs * Identify areas where further training is necessary and identify and retain all ...

ArcBest

Regional Support Supervisor

Portland, OR · On-site

Summary Company ABF Freight Location Portland, OR Workspace Service Center Pay Type Salary ... Regional Support Supervisors are primarily responsible to fill vacant supervisor positions at ...

Inova

Perioperative Support Supervisor

Fairfax, VA

Perioperative Support Supervisor Job Responsibilities: * Ensures that all staff competencies are up ... Proactively reviews surgical schedule and works with Clinical Management, Perioperative Service ...

Mypath

Direct Support Supervisor

Manitowoc, WI

Our companies provide a spectrum of services and support which promote the ability of those we ... As a Direct Support Supervisor , you will : * Maintain work schedules, training of staff ...

TeemaGroup

Center Support Supervisor

San Jose, CA · On-site

$33 - $37/hr

Job Summary Center Support Supervisor TeemaGroup Full-time In-Office | San Jose, CA, United States ... Promote staff development, employee recognition, and a culture of exceptional customer service.

MyPath

Direct Support Supervisor

Manitowoc, WI · On-site

Our companies provide a spectrum of services and support which promote the ability of those we ... As a Direct Support Supervisor , you will : * Maintain work schedules, training of staff ...

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How much do service support supervisor jobs pay per year?

As of Jun 1, 2026, the average yearly pay for service support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Support Supervisor, and why are they important?

To thrive as a Service Support Supervisor, you need strong leadership abilities, customer service expertise, and experience in support operations, often backed by a relevant degree or supervisory experience. Familiarity with customer relationship management (CRM) systems, help desk software, and workflow management tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you effectively manage support teams and ensure customer satisfaction. These skills are crucial for maintaining service quality, resolving issues efficiently, and leading teams to achieve organizational goals.

What are some common challenges faced by a Service Support Supervisor, and how can they be effectively managed?

A Service Support Supervisor often navigates challenges such as balancing team workloads, handling escalated customer issues, and adapting to rapidly changing service requirements. Effective management involves clear communication, prioritizing tasks, and providing regular training to team members. Building a supportive team culture and leveraging data-driven insights can also help address issues proactively, ensuring both customer satisfaction and team well-being.

What does a Service Support Supervisor do?

A Service Support Supervisor oversees a team responsible for providing technical or customer support within an organization. They manage daily operations, ensure quality service delivery, handle escalated issues, and train support staff. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between customers and other departments to resolve complex problems. Their goal is to ensure customers receive timely and effective assistance while maintaining high standards of service.

What is the difference between Service Support Supervisor vs Customer Service Manager?

AspectService Support SupervisorCustomer Service Manager
Required CredentialsTypically a high school diploma or equivalent; some roles prefer post-secondary educationUsually a bachelor's degree in business, communications, or related field
Work EnvironmentSupervises support teams in call centers, technical support, or service departmentsOversees customer service teams across various channels, including calls, emails, and in-person interactions
Employer & Industry UsageCommon in tech, telecom, and service industriesWidely used across retail, hospitality, and corporate sectors
Common Search & Comparison IntentFocuses on support team management and technical issue resolutionCenters on customer satisfaction, service quality, and team leadership

The Service Support Supervisor primarily manages technical support teams and handles service issues, while the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles require strong communication skills but differ in scope and industry focus.

What states have the most Service Support Supervisor jobs? States with the most job openings for Service Support Supervisor jobs include:
What job categories do people searching Service Support Supervisor jobs look for? The top searched job categories for Service Support Supervisor jobs are:
Service Support Supervisor jobs near you
Direct Support Supervisor

Direct Support Supervisor

RHA Health Services

Morrisville, PA • On-site

Full-time

Medical, Retirement, PTO

Posted 11 days ago

RHA Health Services rating

5.2

Company rating: 5.2 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

186th of 228 rated social care providers

Job description

We are hiring for:
Direct Support Supervisor
Type:
Regular
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
Responsible for direct supervision of two or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems.Job Responsibilities:
  • Manages residential homes/facilities as assigned
  • Supervises and coordinates activities of Direct Support Employees
  • Works assigned time in the residential home/facility
  • Resolve employee issues and conduct performance reviews
  • Ensure employees meet training requirements and attend required events
  • Provide after-hours and on-call coverage as part of the direct care rotation
  • Monitoring and providing feedback to employees in interactions and relationships with the people supported
  • Ensures that people supported have a clean and maintained home and yard.
  • Responsible for helping to implement services and supports that will assist the people we support achieve personal goals and desired outcomes as identified through an Individual Support Plan.
  • Carry out the responsibilities of a Direct Support Professional
  • All other duties as assigned
  • Responsible for direct supervision of two or more employees.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems.

Job Requirements:
  • High School Diploma or G.E.D required, Associate Degree in a health related area; or two years' experience in a health related field preferred
  • One year of experience working with individuals with developmental and intellectual disabilities
  • Flexible schedule and availability to provide on-call coverage as needed
  • Provide CPR after certification
  • Ability to pass a background check and drug screen
  • Valid driver's license
  • CPR, first aid, NCI and/or MedTech certification, a plus

Pre-employment screening:
  • Complete criminal background
  • Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
  • Drug testing
  • Education verification and other credentialing based on position requirements.
  • Proof of employment history or references (if required)
  • Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:
  • Payactiv: early access to the money you've earned from hours you've already worked, before payday!
  • Employee perks and discount program: to help you save money!
  • Paid Time Off (full-time employees only)
  • Health/Insurance (full-time employees only)
  • 401(k) retirement savings program
  • Wellbeing Programs: Physical, Emotional and Financial
  • Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
  • Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA:
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.

What RHA Health Services employees say

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About RHA Health Services

Sourced by ZipRecruiter

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, and Tennessee.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Asheville, NC, US

Year founded

1989

Social media

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