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Ticketing Supervisor Jobs (NOW HIRING)

The Island

Ticketing Supervisor

Pigeon Forge, TN · On-site

The Ticket Supervisor provides support and leadership to the Admissions Department. Principal Duties & Responsibilities * Serves as the Ticket Center/Gift Shop Supervisor on Duty during their shift.

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Ticketing Supervisor information

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How much do ticketing supervisor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for ticketing supervisor in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $36.54 per hour, depending on experience, location, and employer.

What is a ticketing supervisor?

Ticketing Supervisors are professionals who oversee the ticketing operations for events, transportation, or entertainment venues. They manage a team of ticketing agents, ensure accurate and efficient ticket sales, handle customer inquiries or complaints, and maintain compliance with company policies. Their role often includes training staff, resolving escalated issues, and generating sales or attendance reports. Ticketing Supervisors play a crucial part in delivering a positive customer experience and maintaining smooth operational flow.

What are the key skills and qualifications needed to thrive as a ticketing supervisor?

To thrive as a Ticketing Supervisor, you need strong organizational skills, experience in customer service, and a solid understanding of ticketing operations, often backed by prior experience in event or venue management. Familiarity with ticketing software systems such as Ticketmaster or Eventbrite, as well as basic knowledge of point-of-sale (POS) systems, is typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing a team and handling customer issues. These skills ensure smooth ticketing operations, high customer satisfaction, and efficient team performance during events.

What are some common challenges faced by a ticketing supervisor and how can they be managed effectively?

Ticketing Supervisors often encounter challenges such as handling high volumes of customer inquiries during peak times, ensuring ticketing accuracy, and managing a diverse team. Effective time management, clear communication, and strong problem-solving skills are crucial for addressing these issues. Maintaining detailed procedures, regularly training staff, and utilizing ticketing software efficiently help supervisors keep operations running smoothly. Collaborating closely with event organizers and customer service teams also ensures a seamless ticketing process.

What is the difference between Ticketing Supervisor vs Ticketing Agent?

AspectTicketing SupervisorTicketing Agent
CredentialsHigh school diploma or equivalent; experience in ticketing systems; leadership skillsHigh school diploma or equivalent; familiarity with ticketing software
Work EnvironmentSupervisory role overseeing ticketing staff; administrative tasksCustomer service-focused; handling ticket sales and inquiries
Employer & Industry UsageEvent venues, transportation, entertainment industryAirlines, theaters, sports venues
Search & Comparison IntentUnderstanding managerial roles in ticketingCustomer service and ticketing procedures

The Ticketing Supervisor typically oversees ticketing operations, manages staff, and ensures smooth processes, requiring leadership skills. In contrast, a Ticketing Agent primarily interacts with customers, sells tickets, and handles inquiries. Both roles are essential in the ticketing industry but differ in responsibilities and experience requirements.

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Ticketing Supervisor jobs near you
Infographic showing various Ticketing Supervisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $63,748 per year, or $30.6 per hour.

Ticketing Supervisor

Pigeon Forge, TN • On-site

The Island
See more jobs at The Islandexternal

Full-time

Re-posted 20 days ago

Job description

Position Summary:
The Ticket Supervisor provides support and leadership to the Admissions Department.
Principal Duties & Responsibilities
  • Serves as the Ticket Center/Gift Shop Supervisor on Duty during their shift.
  • Ensures proper staffing in all areas.
  • Supervises Ticket Sellers and provides authorizations for restricted transactions.
  • Counts and verifies the safe daily.
  • Prepares and reconciles daily deposits and takes cash and check deposits to the bank.
  • Processes and verifies indirect sale transactions.
  • Prepares, pulls and reconciles tills.
  • Generates and emails daily sales reports.
  • Reviews Ticket Seller and Gift Shop Sales Associate over and short on a daily basis.
  • Reviews employee time sheets and makes necessary corrections on a daily basis.
  • Checks email regularly and communicates necessary information to Ticket Center staff.
  • Informs staff of daily events, groups, specials, sales goals and operational opportunities.
  • Maintains operational, safety, cleanliness, and guest service standards at all times.
  • Ensures all SMOWI handbook policies and procedures are followed by all Admissions staff.
  • Implements all Standard Operating Procedures.
  • Interacts with guests to ensure the Admissions Department staff is operating at the highest of standards.
  • Resolves guest complaints.
  • Answers the phone.
  • Follows all SMOWI handbook policies.
  • Other duties, as assigned.
Knowledge, Skill and Ability Requirements:
  • Display positive leadership skills at all times and be a role model for other employees to follow.
  • Must be customer service oriented.
  • Must have a positive attitude and high energy level.
  • Able to multi-task and maintain composure in pressure situations.
  • Able to be punctual and maintain regular attendance.
  • Able to work evenings, weekends, and holidays.
  • Able to sit or stand for up to 12 hours.
  • Able to operate a two-way radio.
  • Able to lift up to 30 pounds.
  • Able to bend, twist, push, pull, stoop and reach.
  • Able to maintain personal hygiene standards.
  • Able to get along with coworkers, work cooperatively and resolve conflicts.
  • Able to tolerate a fast paced work environment.
Education & Experience Requirements:
  • Must be at least 18 years of age.
  • High school diploma or equivalent.
  • Six (6) months of continuous cash handling experience required.
  • Knowledge of point-of-sales systems preferred.Supervisory Responsibilities: Ticket Sellers, Gift Shop Sales Associates

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