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Ticketing Supervisor Jobs (NOW HIRING)

Wynn Resorts

Ticket Office Agent

Las Vegas, NV · On-site

Company Description Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be ... Process phone and in person ticket orders by utilizing a computerized ticketing system. * Assist ...

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How much do ticketing supervisor jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for ticketing supervisor in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $36.54 per hour, depending on experience, location, and employer.

What are Ticketing Supervisors?

Ticketing Supervisors are professionals who oversee the ticketing operations for events, transportation, or entertainment venues. They manage a team of ticketing agents, ensure accurate and efficient ticket sales, handle customer inquiries or complaints, and maintain compliance with company policies. Their role often includes training staff, resolving escalated issues, and generating sales or attendance reports. Ticketing Supervisors play a crucial part in delivering a positive customer experience and maintaining smooth operational flow.

What are the key skills and qualifications needed to thrive as a Ticketing Supervisor, and why are they important?

To thrive as a Ticketing Supervisor, you need strong organizational skills, experience in customer service, and a solid understanding of ticketing operations, often backed by prior experience in event or venue management. Familiarity with ticketing software systems such as Ticketmaster or Eventbrite, as well as basic knowledge of point-of-sale (POS) systems, is typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing a team and handling customer issues. These skills ensure smooth ticketing operations, high customer satisfaction, and efficient team performance during events.

What is the difference between Ticketing Supervisor vs Ticketing Agent?

AspectTicketing SupervisorTicketing Agent
CredentialsHigh school diploma or equivalent; experience in ticketing systems; leadership skillsHigh school diploma or equivalent; familiarity with ticketing software
Work EnvironmentSupervisory role overseeing ticketing staff; administrative tasksCustomer service-focused; handling ticket sales and inquiries
Employer & Industry UsageEvent venues, transportation, entertainment industryAirlines, theaters, sports venues
Search & Comparison IntentUnderstanding managerial roles in ticketingCustomer service and ticketing procedures

The Ticketing Supervisor typically oversees ticketing operations, manages staff, and ensures smooth processes, requiring leadership skills. In contrast, a Ticketing Agent primarily interacts with customers, sells tickets, and handles inquiries. Both roles are essential in the ticketing industry but differ in responsibilities and experience requirements.

What are some common challenges faced by a Ticketing Supervisor and how can they be managed effectively?

Ticketing Supervisors often encounter challenges such as handling high volumes of customer inquiries during peak times, ensuring ticketing accuracy, and managing a diverse team. Effective time management, clear communication, and strong problem-solving skills are crucial for addressing these issues. Maintaining detailed procedures, regularly training staff, and utilizing ticketing software efficiently help supervisors keep operations running smoothly. Collaborating closely with event organizers and customer service teams also ensures a seamless ticketing process.
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What cities are hiring for Ticketing Supervisor jobs? Cities with the most Ticketing Supervisor job openings:
What job categories do people searching Ticketing Supervisor jobs look for? The top searched job categories for Ticketing Supervisor jobs are:
Ticketing Supervisor jobs near you
Infographic showing various Ticketing Supervisor job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Nights. Highlights an 100% In-person job distribution, with an average salary of $63,748 per year, or $30.6 per hour.
Ticket Office Agent

Ticket Office Agent

Wynn Resorts

Las Vegas, NV • On-site

Part-time

Posted 7 days ago

Wynn Resorts rating

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

35th of 135 rated casinos

Job description

Company Description
Job Description
Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to:
  • Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort. Ensure a positive and professional guest experience.
  • Provide excellent customer service to all internal and external partners.
  • Process phone and in person ticket orders by utilizing a computerized ticketing system.
  • Assist with night of show walk up sales and will call distribution.
  • Print and distribute tickets to guests attending the various shows and events.
  • Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer.
  • Resolve customer concerns, requests and/or complaints in a timely, courteous and informed manner. Escalate conflicts to a supervisor as needed.
  • Maintain knowledge of various shows and events available to our guests.
  • Assist with incoming and outgoing customer calls.
  • Maintain a positive attitude and a genuine interest in helping others.
  • Perform all other duties as assigned.

Qualifications
Job Experience / Education:
  • Must have a high school diploma or equivalent.
  • Must have a minimum of two (2) years' prior experience as a Ticket Office Cashier, preferably with Las Vegas experience.

Knowledge, Skills and Abilities:
  • Must have experience with ticketing systems and point of sale systems.
  • Must have knowledge of basic cash handling procedures, and fiscal responsibility including an understanding of PCI Compliance.
  • Prior knowledge of Archtics, Ticketmaster Host, and TM1 a plus.
  • Must have prior customer service experience preferably in the ticketing industry.
  • Must have excellent attention to detail.
  • Must have excellent verbal communication skills.
  • Must be able to function in a stressful environment.
  • Must be a highly motivated self-starter and a hard worker.
  • Must possess excellent problem-solving skills.
  • Must have excellent phone etiquette.
  • Must be able to work a flexible schedule (evenings, weekends, and holidays).
  • Must have the ability to work with individuals from different cultures and backgrounds.

Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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