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Service Support Supervisor Jobs (NOW HIRING)

MIBOR

MEMBER SUPPORT SUPERVISOR

Indianapolis, IN · On-site

This supervisory position oversees the MIBOR Experience Specialists and Help Desk support team ensuring our members receive prompt, accurate, professional, and friendly service when seeking support ...

Cushman & Wakefield

UKG Support Supervisor

Tampa, FL · On-site

Job Title UKG Support Supervisor Summary The UKG Support Supervisor will be responsible for ... Creates, monitors, and delivers Service Level Agreements (SLAs) and Key Performance Indicators ...

FRONTSTEPS

Customer Support Supervisor

Denver, CO · On-site

$142K - $182K/yr

POSITION OVERVIEW The Customer Support Supervisor is responsible for supervising the Caliber and ... a-Service (SaaS) technology products and computer hardware, and excellent communication skills.

Mosaic

Direct Support Supervisor

Beatrice, NE · On-site

$14.50 - $17.75/hr

Direct Support Supervisor: Be a Leader, Make a Difference! Location: Beatrice Nebraska Are you a ... Coordinating and managing all program functions to ensure smooth and effective service delivery.

Protos Security

Client Support Supervisor

Roanoke, VA · On-site

$34/hr

Client Support Supervisor Reports To: Dispatch Manager Location: Roanoke, VA - Onsite Rate ... Starting at $34.00/hr Company Overview Protos Security, a subsidiary of Security Services Holdings ...

Clean Team

Cleaning Support Supervisor

Albuquerque, NM · On-site

$14.50 - $18.25/hr

Oversee the quality of services provided to customers and secure customer retention * Control labor and supply costs * Identify areas where further training is necessary and identify and retain all ...

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Service Support Supervisor information

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$22.5K

$67.9K

$121K

How much do service support supervisor jobs pay per year?

As of Jun 22, 2026, the average yearly pay for service support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

Service Support Supervisors typically do not earn $2,000 a day; such high daily earnings are usually associated with specialized roles like executive consultants, high-level corporate executives, or certain freelance professionals in fields like finance or law. These roles often require extensive experience, advanced certifications, or ownership of a business. Most standard service support roles offer salaries that are significantly lower than this figure on a daily basis.

How much is a supervisor paid per hour?

The hourly pay for a Service Support Supervisor typically ranges from $15 to $30, depending on experience, location, and industry. Supervisors often earn higher wages with specialized skills or certifications and may work full-time schedules with additional benefits.

What does a service supervisor do?

A service support supervisor oversees customer service operations, manages staff, ensures service quality, and resolves customer issues. They often coordinate with other departments, monitor performance metrics, and may use tools like CRM software to improve service delivery.

What are the key skills and qualifications needed to thrive as a Service Support Supervisor, and why are they important?

To thrive as a Service Support Supervisor, you need strong leadership abilities, customer service expertise, and experience in support operations, often backed by a relevant degree or supervisory experience. Familiarity with customer relationship management (CRM) systems, help desk software, and workflow management tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you effectively manage support teams and ensure customer satisfaction. These skills are crucial for maintaining service quality, resolving issues efficiently, and leading teams to achieve organizational goals.

What is the difference between Service Support Supervisor vs Customer Service Manager?

AspectService Support SupervisorCustomer Service Manager
Required CredentialsTypically a high school diploma or equivalent; some roles prefer post-secondary educationUsually a bachelor's degree in business, communications, or related field
Work EnvironmentSupervises support teams in call centers, technical support, or service departmentsOversees customer service teams across various channels, including calls, emails, and in-person interactions
Employer & Industry UsageCommon in tech, telecom, and service industriesWidely used across retail, hospitality, and corporate sectors
Common Search & Comparison IntentFocuses on support team management and technical issue resolutionCenters on customer satisfaction, service quality, and team leadership

The Service Support Supervisor primarily manages technical support teams and handles service issues, while the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles require strong communication skills but differ in scope and industry focus.

What is the highest salary of a supervisor?

The highest salary for a Service Support Supervisor can vary depending on the industry, location, and experience, but it typically ranges from $60,000 to over $90,000 annually. Senior supervisors with extensive experience and certifications may earn higher salaries, especially in large organizations or specialized sectors.

What does a Service Support Supervisor do?

A Service Support Supervisor oversees a team responsible for providing technical or customer support within an organization. They manage daily operations, ensure quality service delivery, handle escalated issues, and train support staff. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between customers and other departments to resolve complex problems. Their goal is to ensure customers receive timely and effective assistance while maintaining high standards of service.

What are some common challenges faced by a Service Support Supervisor, and how can they be effectively managed?

A Service Support Supervisor often navigates challenges such as balancing team workloads, handling escalated customer issues, and adapting to rapidly changing service requirements. Effective management involves clear communication, prioritizing tasks, and providing regular training to team members. Building a supportive team culture and leveraging data-driven insights can also help address issues proactively, ensuring both customer satisfaction and team well-being.
What states have the most Service Support Supervisor jobs? States with the most job openings for Service Support Supervisor jobs include:
What job categories do people searching Service Support Supervisor jobs look for? The top searched job categories for Service Support Supervisor jobs are:
Service Support Supervisor jobs near you
MEMBER SUPPORT SUPERVISOR

MEMBER SUPPORT SUPERVISOR

MIBOR

Indianapolis, IN • On-site

Full-time

Posted yesterday

Be an early applicant

Job description

Primary Responsibility:

The Member Support Supervisor is an integral part of operating the daily activities of the MIBOR Broker Listing Cooperative support team. This supervisory position oversees the MIBOR Experience Specialists and Help Desk support team ensuring our members receive prompt, accurate, professional, and friendly service when seeking support related to the BLC listing service and/or the products and services provided. The Member Support Supervisor works closely with the Vice President of BLC to establish scoring criteria and approved guidelines to measure the accuracy of information and quality service across multiple service channels delivering member support and knowledge.

Specific Responsibilities:

Support:

Manages team attendance and assists in recruiting, training, and supporting MIBOR Experience Specialists, Help Desk Specialists and Data Integrity & Resolution Specialists.

Assures timely response and resolution to member issues and problems.

Oversees the daily processing of listing data integrity and accuracy activities.

Supports members directly on escalated support or compliance-related issues.

Monitors KPIs for the support team across all channels.

Monitors call queues, assigning of tickets, etc.

Tracks phone queues and call volume logs for the Help Desk and advises the Vice President of BLC of anomalies.

Coordinates coverage across support channels (e.g., email, phone, chat, etc.).

Ensures processes are in place to support a high-functioning support environment ensuring staff consistently provide accurate and timely support for BLC service issues.

Manages internal communication for the MIBOR Help Desk and its support partner(s) around system issues or problems that have direct impacts on members.

Knowledge and Analytics:

Manages BLC Knowledge to ensure it is fully approved, up to date and accurate across multiple systems. 

Takes responsibility for testing information in Knowledge Articles prior to release for use.

Submits monthly reports on departmental performance metrics.

Develops customer service skills and product/service knowledge of Help Desk Team.

Leads other special projects at the request of Vice President of BLC.

Competencies:

Strong commitment to service.

Exhibits a professional countenance and demeanor.

Exceptional verbal, written, interpersonal and communication skills.

Takes initiative.

Organized, flexible, and detail oriented.

Diplomacy and confidentiality; proper phone etiquette.

Stress management/composure.

Technical capacity/Listing Service and all products provided to members.

Technical capacity/MS Office applications, membership management software, and all in-house communications tools.

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

Can subscribe to MIBOR Values: Service, Excellence, Integrity, Collaboration and Family

College degree or equivalent experience in help desk support, office administration, and supervision.