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Service Support Supervisor Jobs (NOW HIRING)

Clean Team

Cleaning Support Supervisor

Albuquerque, NM · On-site

$14.50 - $18.25/hr

Oversee the quality of services provided to customers and secure customer retention * Control labor and supply costs * Identify areas where further training is necessary and identify and retain all ...

FRONTSTEPS

Customer Support Supervisor

Denver, CO · On-site

$142.50K - $182.50K/yr

POSITION OVERVIEW The Customer Support Supervisor is responsible for supervising the Caliber and ... a-Service (SaaS) technology products and computer hardware, and excellent communication skills.

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$22.5K

$67.9K

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How much do service support supervisor jobs pay per year?

As of Jun 1, 2026, the average yearly pay for service support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Support Supervisor, and why are they important?

To thrive as a Service Support Supervisor, you need strong leadership abilities, customer service expertise, and experience in support operations, often backed by a relevant degree or supervisory experience. Familiarity with customer relationship management (CRM) systems, help desk software, and workflow management tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you effectively manage support teams and ensure customer satisfaction. These skills are crucial for maintaining service quality, resolving issues efficiently, and leading teams to achieve organizational goals.

What are some common challenges faced by a Service Support Supervisor, and how can they be effectively managed?

A Service Support Supervisor often navigates challenges such as balancing team workloads, handling escalated customer issues, and adapting to rapidly changing service requirements. Effective management involves clear communication, prioritizing tasks, and providing regular training to team members. Building a supportive team culture and leveraging data-driven insights can also help address issues proactively, ensuring both customer satisfaction and team well-being.

What does a Service Support Supervisor do?

A Service Support Supervisor oversees a team responsible for providing technical or customer support within an organization. They manage daily operations, ensure quality service delivery, handle escalated issues, and train support staff. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between customers and other departments to resolve complex problems. Their goal is to ensure customers receive timely and effective assistance while maintaining high standards of service.

What is the difference between Service Support Supervisor vs Customer Service Manager?

AspectService Support SupervisorCustomer Service Manager
Required CredentialsTypically a high school diploma or equivalent; some roles prefer post-secondary educationUsually a bachelor's degree in business, communications, or related field
Work EnvironmentSupervises support teams in call centers, technical support, or service departmentsOversees customer service teams across various channels, including calls, emails, and in-person interactions
Employer & Industry UsageCommon in tech, telecom, and service industriesWidely used across retail, hospitality, and corporate sectors
Common Search & Comparison IntentFocuses on support team management and technical issue resolutionCenters on customer satisfaction, service quality, and team leadership

The Service Support Supervisor primarily manages technical support teams and handles service issues, while the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles require strong communication skills but differ in scope and industry focus.

What states have the most Service Support Supervisor jobs? States with the most job openings for Service Support Supervisor jobs include:
What job categories do people searching Service Support Supervisor jobs look for? The top searched job categories for Service Support Supervisor jobs are:
Service Support Supervisor jobs near you

Probation Support Supervisor

US Judicial Branch

Charlottesville, VA • On-site

$44.70K/yr

Other

Posted 19 days ago

Job description

The U.S. Probation Office for the Western District of Virginia, a combined district for probation and pretrial services, is currently accepting applications for the position of Probation Support Supervisor. This position will serve as a dual role, functioning as both the Probation Services Technician and a Probation Support Supervisor providing support to management through oversite of support staff and daily operations.Qualifications:One year of specialized experience, including at least one year as a CL-23, is required.
Specialized experience is progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and that involve the routine use of specialized terminology and automated software and equipment for word processing, data entry and/or report generation.
The ideal candidate will be detail oriented, highly organized and self-directed; demonstrate initiative and the ability to consistently exercise good judgment; possess thorough knowledge of federal and local operational processes and procedures and the use of supported applications and corresponding date entry standards; possess the ability to respond to competing priorities and work effectively with a variety of staff, providing quality service and resolving difficulties while complying with rules and regulations as well as skill in problem solving, effective communication, both verbal and written, and training; and maintain a professional demeanor and appearance at all times.Education:This job does not have an education qualification requirement.Employment Type: OTHER

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