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MIBOR

MEMBER SUPPORT SUPERVISOR

Indianapolis, IN · On-site

The Member Support Supervisor is an integral part of operating the daily activities of the MIBOR Broker Listing Cooperative support team. This supervisory position oversees the MIBOR Experience ...

Planet Fitness

Member Support Center Manager

Durham, NC · On-site

$11.50 - $14.75/hr

Coach and develop Member Support Center Supervisors to become exceptional leaders that align with Excel's Mission and Core Values. * Ensure all staff members are meeting company standards by ...

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$22.5K

$67.9K

$121K

How much do member support supervisor jobs pay per year?

As of Jun 5, 2026, the average yearly pay for member support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Support Supervisor, and why are they important?

To thrive as a Member Support Supervisor, you need strong leadership abilities, experience in customer service, and typically a background in business or a related field. Familiarity with CRM software, help desk ticketing systems, and performance analytics tools is often expected. Excellent communication, conflict resolution, and team motivation skills help you guide your team and ensure positive member experiences. These skills are crucial for maintaining high service standards, fostering a collaborative environment, and achieving organizational goals.

How does a Member Support Supervisor typically balance overseeing daily team performance with resolving escalated member issues?

As a Member Support Supervisor, you will often juggle monitoring your team's performance metrics—such as response times and customer satisfaction—while also acting as the escalation point for more complex or sensitive member concerns. This requires strong time management and communication skills, as you may need to shift between coaching staff, analyzing trends, and directly interacting with members. Successful supervisors set clear priorities, delegate routine tasks effectively, and maintain open communication channels to ensure both team success and high-quality member support.

What does a Member Support Supervisor do?

A Member Support Supervisor oversees a team responsible for assisting members or customers, ensuring their inquiries and issues are resolved efficiently. They monitor team performance, provide coaching and training, and implement procedures to improve service quality. Additionally, they may handle escalated cases, analyze member feedback, and collaborate with other departments to enhance the overall member experience.

What is the difference between Member Support Supervisor vs Customer Service Manager?

AspectMember Support SupervisorCustomer Service Manager
CredentialsHigh school diploma or equivalent; experience in support rolesBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, member support teams, healthcare or financial servicesCustomer service departments across various industries
Employer & Industry UsageCommon in healthcare, insurance, and financial sectorsWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentFocus on support team leadership and member relationsBroader customer service management and strategy

The Member Support Supervisor primarily oversees support teams that assist members or clients, focusing on member relations and support quality. The Customer Service Manager has a broader role, managing customer service operations across various industries. While both roles require strong communication skills and experience in support or service, the Supervisor role is more specialized in member or client support within specific sectors like healthcare or finance.

What cities are hiring for Member Support Supervisor jobs? Cities with the most Member Support Supervisor job openings:
What states have the most Member Support Supervisor jobs? States with the most job openings for Member Support Supervisor jobs include:
What job categories do people searching Member Support Supervisor jobs look for? The top searched job categories for Member Support Supervisor jobs are:
Member Support Supervisor jobs near you
Infographic showing various Member Support Supervisor job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
MEMBER SUPPORT SUPERVISOR

MEMBER SUPPORT SUPERVISOR

MIBOR

Indianapolis, IN • On-site

Full-time

Posted 14 days ago

Job description

Primary Responsibility:

The Member Support Supervisor is an integral part of operating the daily activities of the MIBOR Broker Listing Cooperative support team. This supervisory position oversees the MIBOR Experience Specialists and Help Desk support team ensuring our members receive prompt, accurate, professional, and friendly service when seeking support related to the BLC listing service and/or the products and services provided. The Member Support Supervisor works closely with the Vice President of BLC to establish scoring criteria and approved guidelines to measure the accuracy of information and quality service across multiple service channels delivering member support and knowledge.

Specific Responsibilities:

Support:

Manages team attendance and assists in recruiting, training, and supporting MIBOR Experience Specialists, Help Desk Specialists and Data Integrity & Resolution Specialists.

Assures timely response and resolution to member issues and problems.

Oversees the daily processing of listing data integrity and accuracy activities.

Supports members directly on escalated support or compliance-related issues.

Monitors KPIs for the support team across all channels.

Monitors call queues, assigning of tickets, etc.

Tracks phone queues and call volume logs for the Help Desk and advises the Vice President of BLC of anomalies.

Coordinates coverage across support channels (e.g., email, phone, chat, etc.).

Ensures processes are in place to support a high-functioning support environment ensuring staff consistently provide accurate and timely support for BLC service issues.

Manages internal communication for the MIBOR Help Desk and its support partner(s) around system issues or problems that have direct impacts on members.

Knowledge and Analytics:

Manages BLC Knowledge to ensure it is fully approved, up to date and accurate across multiple systems. 

Takes responsibility for testing information in Knowledge Articles prior to release for use.

Submits monthly reports on departmental performance metrics.

Develops customer service skills and product/service knowledge of Help Desk Team.

Leads other special projects at the request of Vice President of BLC.

Competencies:

Strong commitment to service.

Exhibits a professional countenance and demeanor.

Exceptional verbal, written, interpersonal and communication skills.

Takes initiative.

Organized, flexible, and detail oriented.

Diplomacy and confidentiality; proper phone etiquette.

Stress management/composure.

Technical capacity/Listing Service and all products provided to members.

Technical capacity/MS Office applications, membership management software, and all in-house communications tools.

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

Can subscribe to MIBOR Values: Service, Excellence, Integrity, Collaboration and Family

College degree or equivalent experience in help desk support, office administration, and supervision.