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Member Support Supervisor Jobs in Indiana (NOW HIRING)

Best-One Tire & Service Inc

I/T Support Specialist

Monroe, IN

$24.04/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Team member discount program Continuing education/training Uniform Program ...and being a part of a ... Escalate complex infrastructure, network, or cybersecurity issues to the I/T Support Supervisor or ...

Best One Tire and Service

I/T Support Specialist

Monroe, IN · On-site

$24.04/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... member discount program • Continuing education/training • Uniform Program • ...and being a ... Escalate complex infrastructure, network, or cybersecurity issues to the I/T Support Supervisor or ...

Albanese Candy

Retail Supervisor

Merrillville, IN · On-site

SCOPE This team member supports Retail Operations but may also support other departments at the ... and supervisors * Review, correct, and report team member work performance issues * Coach team ...

Albanese Candy

Retail Supervisor

Merrillville, IN

SCOPE This team member supports Retail Operations but may also support other departments at the ... and supervisors * Review, correct, and report team member work performance issues * Coach team ...

PalAmerican Security

Site Supervisor

Kokomo, IN · On-site

$25.50/hr

Site Supervisor Are you passionate about maintaining a safe and secure work environment? Do you ... How We Support and Reward Your Growth * A rigorous hiring process ensures that every member of our ...

Wally s Operating Company LLC

MAINTENANCE SUPERVISOR

Whitestown, IN · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Direct, coach, and support maintenance team members during daily operations. * Assign tasks and ... Follow and comply with Wally's standard operating procedures, Team Member Handbook, and management ...

Bone Dry Roofing

Field Supervisor

Indianapolis, IN

$60K - $100K/yr

In this role, you will supervise site readiness, oversee safety compliance, and support crew ... member status, or any other characteristic protected by federal, state or local law. This policy of ...

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All JobsMember Support Supervisor JobsMember Support Supervisor Jobs in Indiana

Member Support Supervisor information

How does a member support supervisor balance overseeing daily team performance with resolving escalated member issues?

As a Member Support Supervisor, you will often juggle monitoring your team's performance metrics—such as response times and customer satisfaction—while also acting as the escalation point for more complex or sensitive member concerns. This requires strong time management and communication skills, as you may need to shift between coaching staff, analyzing trends, and directly interacting with members. Successful supervisors set clear priorities, delegate routine tasks effectively, and maintain open communication channels to ensure both team success and high-quality member support.

What is the difference between Member Support Supervisor vs Customer Service Manager?

AspectMember Support SupervisorCustomer Service Manager
CredentialsHigh school diploma or equivalent; experience in support rolesBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, member support teams, healthcare or financial servicesCustomer service departments across various industries
Employer & Industry UsageCommon in healthcare, insurance, and financial sectorsWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentFocus on support team leadership and member relationsBroader customer service management and strategy

The Member Support Supervisor primarily oversees support teams that assist members or clients, focusing on member relations and support quality. The Customer Service Manager has a broader role, managing customer service operations across various industries. While both roles require strong communication skills and experience in support or service, the Supervisor role is more specialized in member or client support within specific sectors like healthcare or finance.

What does a member support supervisor do?

A Member Support Supervisor oversees a team responsible for assisting members or customers, ensuring their inquiries and issues are resolved efficiently. They monitor team performance, provide coaching and training, and implement procedures to improve service quality. Additionally, they may handle escalated cases, analyze member feedback, and collaborate with other departments to enhance the overall member experience.

What are the key skills and qualifications needed to thrive as a member support supervisor, and why are they important?

To thrive as a Member Support Supervisor, you need strong leadership abilities, experience in customer service, and typically a background in business or a related field. Familiarity with CRM software, help desk ticketing systems, and performance analytics tools is often expected. Excellent communication, conflict resolution, and team motivation skills help you guide your team and ensure positive member experiences. These skills are crucial for maintaining high service standards, fostering a collaborative environment, and achieving organizational goals.

What are popular job titles related to Member Support Supervisor jobs in Indiana?

For Member Support Supervisor jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Member Support Supervisor jobs in Indiana look for?

The top searched job categories for Member Support Supervisor jobs in Indiana are:

Member Support Supervisor jobs near you
Infographic showing various Member Support Supervisor job openings in Indiana as of June 2026, with employment types broken down into 6% As Needed, 55% Full Time, 17% Part Time, and 22% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

I/T Support Specialist

Best-One Tire & Service Inc

Monroe, IN

$24.04/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Description

I/T Support Specialist| Best-One Tire & Service | Monroe, Indiana 


Join the Best-One Team!

Best-One Tire & Service in Monroe, Indiana is looking for a I/T Support Specialist, you'll be the go-to technology expert helping keep our team members and locations connected, supported, and running smoothly. We're looking for someone with proven hands-on experience providing end-user technical support and a strong troubleshooting mindset.  This is an onsite position based out of our Monroe office, with regular travel to support our other locations. 


What You'll Earn:

Starting at $24.04/hr


Why You'll Love Working Here:

Top Pay - the more you know, the more you earn

Paid holidays & vacations; closed most major holidays

Home on the weekends

Health/dental/vision insurance

401(K)- Company Match!

Team member discount program

Continuing education/training

Uniform Program

...and being a part of a company that offers a career, not just a job!


What You'll Do as I/T Support Specialist:

  • Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
  •  Install, configure, and maintain end-user hardware and software. 
  • Troubleshoot hardware, software, connectivity, and basic network issues.
  • Support new site openings, relocations, equipment deployments, and technology upgrades. 
  • Escalate complex infrastructure, network, or cybersecurity issues to the I/T Support Supervisor or appropriate I/T team members.
  • Maintain accurate documentation of support activities, asset inventories, and system configurations. 
  • Ensure compliance with enterprise I/T policies, procedures, and security standards. 
  • Assist with user account provisioning, access control, and password support in accordance with security policies. 
  • Coordinate with third-party vendors for hardware repair and telecommunications support when required. 
  • Participate in disaster recovery preparedness and site-level continuity efforts. 
  • Travel regularly to company locations. 


What We're Looking For:

  •  Proven experience in end-user technical support or help desk environments. 
  • Working knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and basic networking concepts (TCP/IP, DNS, DHCP). 
  • Strong troubleshooting and problem-resolution skills. 
  • Ability to work independently in field environments while maintaining communication with regional leadership. 
  • Excellent customer service and interpersonal skills. 
  • Strong organizational skills and attention to detail. 
  • High school diploma or GED required; associate's degree in Information Technology or related field preferred. 
  • Industry certifications such as CompTIA A+, Network+, or equivalent. 
  • Experience supporting multi-site or distributed business environments. 
  • Familiarity with basic network equipment and wireless troubleshooting. 
  • Experience with ticketing systems and service management processes. 


Who we are:

For more than 77 years, Best-One Tire & Service has grown from a single service station into one of North America's largest independent tire dealers, with 285+ locations across 35+ states. While we've grown, one thing hasn't changed-our commitment to taking care of our customers and our team members.


Our mission is simple: Create Raving Fans. And we know our success starts with our team members - our internal ravings fans.

Apply