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Member Support Supervisor Jobs in Indiana (NOW HIRING)

MIBOR

MEMBER SUPPORT SUPERVISOR

Indianapolis, IN

The Member Support Supervisor is an integral part of operating the daily activities of the MIBOR Broker Listing Cooperative support team. This supervisory position oversees the MIBOR Experience ...

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NationsBenefits

Card Services Supervisor

Elkhart, IN · On-site

$16.25 - $20.25/hr

Card Services Specialist The Card Services Specialist plays a vital role in ensuring accurate and timely processing of card-related transactions and member support activities. This position requires ...

Albanese Candy

Retail Supervisor

Merrillville, IN · On-site

SCOPE This team member supports Retail Operations but may also support other departments at the ... and supervisors * Review, correct, and report team member work performance issues * Coach team ...

Albanese Candy

Retail Supervisor

Merrillville, IN

SCOPE This team member supports Retail Operations but may also support other departments at the ... and supervisors * Review, correct, and report team member work performance issues * Coach team ...

Powers Health

Supervisor Lab

Munster, IN

The Laboratory Supervisor functions as a member of the laboratory management team in support of management decisions and the implementation and operation of the System Laboratory. Accountable for all ...

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Powers Health

Supervisor Lab

Munster, IN · On-site

$38.06 - $60.94/hr

The Laboratory Supervisor functions as a member of the laboratory management team in support of management decisions and the implementation and operation of the System Laboratory. Accountable for all ...

New

PalAmerican Security

Site Supervisor

Kokomo, IN

$23 - $24/hr

Site Supervisor Are you passionate about maintaining a safe and secure work environment? Do you ... How We Support and Reward Your Growth * A rigorous hiring process ensures that every member of our ...

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PalAmerican Security

Site Supervisor

Kokomo, IN · On-site

$23 - $24/hr

Site Supervisor Are you passionate about maintaining a safe and secure work environment? Do you ... How We Support and Reward Your Growth * A rigorous hiring process ensures that every member of our ...

MIBOR

Membership Support Specialist

Indianapolis, IN · On-site

This position plays a key role in supporting membership engagement and member service initiatives ... Special projects at the request of Membership + Billing Supervisor, VP of Administration and other ...

Hills Property

Maintenance Supervisor

Greenwood, IN · On-site

$24 - $32/hr

As a Maintenance Supervisor, you play a key role as team leader and team member; leading by example ... Managing/supporting the timely completion of all maintenance and turnover needs, in accordance with ...

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All JobsMember Support Supervisor JobsMember Support Supervisor Jobs in Indiana

Member Support Supervisor information

How does a Member Support Supervisor typically balance overseeing daily team performance with resolving escalated member issues?

As a Member Support Supervisor, you will often juggle monitoring your team's performance metrics—such as response times and customer satisfaction—while also acting as the escalation point for more complex or sensitive member concerns. This requires strong time management and communication skills, as you may need to shift between coaching staff, analyzing trends, and directly interacting with members. Successful supervisors set clear priorities, delegate routine tasks effectively, and maintain open communication channels to ensure both team success and high-quality member support.

What is the difference between Member Support Supervisor vs Customer Service Manager?

AspectMember Support SupervisorCustomer Service Manager
CredentialsHigh school diploma or equivalent; experience in support rolesBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, member support teams, healthcare or financial servicesCustomer service departments across various industries
Employer & Industry UsageCommon in healthcare, insurance, and financial sectorsWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentFocus on support team leadership and member relationsBroader customer service management and strategy

The Member Support Supervisor primarily oversees support teams that assist members or clients, focusing on member relations and support quality. The Customer Service Manager has a broader role, managing customer service operations across various industries. While both roles require strong communication skills and experience in support or service, the Supervisor role is more specialized in member or client support within specific sectors like healthcare or finance.

What does a Member Support Supervisor do?

A Member Support Supervisor oversees a team responsible for assisting members or customers, ensuring their inquiries and issues are resolved efficiently. They monitor team performance, provide coaching and training, and implement procedures to improve service quality. Additionally, they may handle escalated cases, analyze member feedback, and collaborate with other departments to enhance the overall member experience.

What are the key skills and qualifications needed to thrive as a Member Support Supervisor, and why are they important?

To thrive as a Member Support Supervisor, you need strong leadership abilities, experience in customer service, and typically a background in business or a related field. Familiarity with CRM software, help desk ticketing systems, and performance analytics tools is often expected. Excellent communication, conflict resolution, and team motivation skills help you guide your team and ensure positive member experiences. These skills are crucial for maintaining high service standards, fostering a collaborative environment, and achieving organizational goals.
What are popular job titles related to Member Support Supervisor jobs in Indiana? For Member Support Supervisor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Member Support Supervisor jobs in Indiana look for? The top searched job categories for Member Support Supervisor jobs in Indiana are:
Member Support Supervisor jobs near you
Infographic showing various Member Support Supervisor job openings in Indiana as of June 2026, with employment types broken down into 6% As Needed, 55% Full Time, 17% Part Time, and 22% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
MEMBER SUPPORT SUPERVISOR

MEMBER SUPPORT SUPERVISOR

MIBOR

Indianapolis, IN

Full-time

Posted 11 days ago

Be an early applicant

Job description

Primary Responsibility:

The Member Support Supervisor is an integral part of operating the daily activities of the MIBOR Broker Listing Cooperative support team. This supervisory position oversees the MIBOR Experience Specialists and Help Desk support team ensuring our members receive prompt, accurate, professional, and friendly service when seeking support related to the BLC listing service and/or the products and services provided. The Member Support Supervisor works closely with the Vice President of BLC to establish scoring criteria and approved guidelines to measure the accuracy of information and quality service across multiple service channels delivering member support and knowledge.

Specific Responsibilities:

Support:

Manages team attendance and assists in recruiting, training, and supporting MIBOR Experience Specialists, Help Desk Specialists and Data Integrity & Resolution Specialists.

Assures timely response and resolution to member issues and problems.

Oversees the daily processing of listing data integrity and accuracy activities.

Supports members directly on escalated support or compliance-related issues.

Monitors KPIs for the support team across all channels.

Monitors call queues, assigning of tickets, etc.

Tracks phone queues and call volume logs for the Help Desk and advises the Vice President of BLC of anomalies.

Coordinates coverage across support channels (e.g., email, phone, chat, etc.).

Ensures processes are in place to support a high-functioning support environment ensuring staff consistently provide accurate and timely support for BLC service issues.

Manages internal communication for the MIBOR Help Desk and its support partner(s) around system issues or problems that have direct impacts on members.

Knowledge and Analytics:

Manages BLC Knowledge to ensure it is fully approved, up to date and accurate across multiple systems. 

Takes responsibility for testing information in Knowledge Articles prior to release for use.

Submits monthly reports on departmental performance metrics.

Develops customer service skills and product/service knowledge of Help Desk Team.

Leads other special projects at the request of Vice President of BLC.

Competencies:

Strong commitment to service.

Exhibits a professional countenance and demeanor.

Exceptional verbal, written, interpersonal and communication skills.

Takes initiative.

Organized, flexible, and detail oriented.

Diplomacy and confidentiality; proper phone etiquette.

Stress management/composure.

Technical capacity/Listing Service and all products provided to members.

Technical capacity/MS Office applications, membership management software, and all in-house communications tools.

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

Can subscribe to MIBOR Values: Service, Excellence, Integrity, Collaboration and Family

College degree or equivalent experience in help desk support, office administration, and supervision.