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Member Support Supervisor Jobs in Indiana (NOW HIRING)

CANPACK Group

Maintenance Supervisor

Muncie, IN · On-site

$65 - $90/hr

Perform supporting activities for engineering and manufacturing including 5S and Lean manufacturing ... Member of HARA team. Perform any other duty reasonable corresponding with the role. Knowledge ...

Career Site

2nd Shift Supervisor

Seymour, IN · On-site

Resolving and preventing team member conflict. Make calls concerning overtime and track team ... Supports the efforts of other sections within the company to achieve goals and targets. Perform all ...

Aisin Corporation

2nd Shift Supervisor

Seymour, IN · On-site

Resolving and preventing team member conflict. Make calls concerning overtime and track team ... Supports the efforts of other sections within the company to achieve goals and targets. Perform all ...

Recar

Slate Auto Production Control Team Member

Warsaw, IN · On-site

$14.25 - $17.50/hr

Position Summary The Production Control Team Member supports the efficient flow of materials, parts ... control supervisor * Coordinate with kitting and sequencing teams to ensure correct parts are ...

Bone Dry Roofing

Field Supervisor

Bloomington, IN

$60K - $100K/yr

Additional tasks may be assigned as needed to support business needs. Why Join Bone Dry Roofing ... member status, or any other characteristic protected by federal, state or local law. This policy of ...

Bone Dry Roofing

Field Supervisor

Bloomington, IN · On-site

$60K - $100K/yr

Additional tasks may be assigned as needed to support business needs. Why Join Bone Dry Roofing ... member status, or any other characteristic protected by federal, state or local law. This policy of ...

Bone Dry Roofing

Field Supervisor

Bloomington, IN · On-site

$60K - $100K/yr

Additional tasks may be assigned as needed to support business needs. Why Join Bone Dry Roofing ... member status, or any other characteristic protected by federal, state or local law. This policy of ...

Do it Best Corp

Member Care Specialist

Fort Wayne, IN · On-site

$16.25 - $20.50/hr

Member Care Supervisor Travel : Minimal travel may be required if needed for training; 2x per year for Fall and Spring Markets About the Role: This group provides member care which includes support ...

Stryten Energy

Maintenance Supervisor

Columbus, IN · On-site

Actively supports new facility construction or remodeling projects, and equipment assembly or ... This facility operates 24/7 and as a member of the Leadership Team the Maintenance Manager must ...

CANPACK Group

Maintenance Supervisor

Muncie, IN · On-site

Perform supporting activities for engineering and manufacturing including 5S and Lean manufacturing ... Member of HARA team. * Perform any other duty reasonable corresponding with the role. Knowledge ...

Stryten Energy

Maintenance Supervisor

Columbus, IN · On-site

Actively supports new facility construction or remodeling projects, and equipment assembly or ... This facility operates 24/7 and as a member of the Leadership Team the Maintenance Manager must ...

Pesquisa Cargos

Maintenance Supervisor

Muncie, IN

Perform supporting activities for engineering and manufacturing including 5S and Lean manufacturing ... Member of HARA team. * Perform any other duty reasonable corresponding with the role. Knowledge ...

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All JobsMember Support Supervisor JobsMember Support Supervisor Jobs in Indiana

Member Support Supervisor information

What does a member support supervisor do?

A Member Support Supervisor oversees a team responsible for assisting members or customers, ensuring their inquiries and issues are resolved efficiently. They monitor team performance, provide coaching and training, and implement procedures to improve service quality. Additionally, they may handle escalated cases, analyze member feedback, and collaborate with other departments to enhance the overall member experience.

How does a member support supervisor balance overseeing daily team performance with resolving escalated member issues?

As a Member Support Supervisor, you will often juggle monitoring your team's performance metrics—such as response times and customer satisfaction—while also acting as the escalation point for more complex or sensitive member concerns. This requires strong time management and communication skills, as you may need to shift between coaching staff, analyzing trends, and directly interacting with members. Successful supervisors set clear priorities, delegate routine tasks effectively, and maintain open communication channels to ensure both team success and high-quality member support.

What are the key skills and qualifications needed to thrive as a member support supervisor, and why are they important?

To thrive as a Member Support Supervisor, you need strong leadership abilities, experience in customer service, and typically a background in business or a related field. Familiarity with CRM software, help desk ticketing systems, and performance analytics tools is often expected. Excellent communication, conflict resolution, and team motivation skills help you guide your team and ensure positive member experiences. These skills are crucial for maintaining high service standards, fostering a collaborative environment, and achieving organizational goals.

What is the difference between Member Support Supervisor vs Customer Service Manager?

AspectMember Support SupervisorCustomer Service Manager
CredentialsHigh school diploma or equivalent; experience in support rolesBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, member support teams, healthcare or financial servicesCustomer service departments across various industries
Employer & Industry UsageCommon in healthcare, insurance, and financial sectorsWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentFocus on support team leadership and member relationsBroader customer service management and strategy

The Member Support Supervisor primarily oversees support teams that assist members or clients, focusing on member relations and support quality. The Customer Service Manager has a broader role, managing customer service operations across various industries. While both roles require strong communication skills and experience in support or service, the Supervisor role is more specialized in member or client support within specific sectors like healthcare or finance.

What are popular job titles related to Member Support Supervisor jobs in Indiana?

For Member Support Supervisor jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Member Support Supervisor jobs in Indiana look for?

The top searched job categories for Member Support Supervisor jobs in Indiana are:

Member Support Supervisor jobs near you
Infographic showing various Member Support Supervisor job openings in Indiana as of June 2026, with employment types broken down into 6% As Needed, 55% Full Time, 17% Part Time, and 22% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Department Supervisor (Route Drivers)

Element Materials Technology

Fort Wayne, IN • On-site

Full-time

Re-posted 18 days ago

Element Materials Technology rating

7.1

Company rating: 7.1 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

81st of 121 rated laboratories

Job description

Overview

Element Materials Technology Fort Wayne has an opportunity for a Field Services Department Supervisor/Route Coordinator. The Department Supervisor is a key member of the field services department and is responsible for daily route planning as well as management of the fleet vehicles, warehouse, and testing supplies. The Department Supervisor leads a team of at least 8 field technicians and is directly responsible for ensuring that samples are collected and returned to the laboratory on time. In addition to route planning and staff supervision, the Department Supervisor must be able to properly collect and handle client samples when field service needs require on route assistance with sample pickup or collection. Lastly, the Department Supervisor will routinely field calls and emails from internal and external customers.

Responsibilities
  • Adhere to, support and follow all Element safety guidelines
  • Daily/weekly route planning for field technicians
  • Ensure customer satisfaction through daily interaction with field technicians and execution of operational job
  • Understand customer needs in order to translate and deliver desired customer result
  • Project management, employee development, discipline, other transactional duties associated with this role
Skills / Qualifications
  • Strong computer skills, including proficiency in word processing and spreadsheet software
  • Ability to lift <50 lbs. often and > 50 lbs. on occasion and stand on feet for long periods of time
  • Ability to work primarily alone and make independent decisions during the course of the work day
  • Proven and recognized ability to provide accurate and timely status reports to internal and external customers
  • Excellent communication skills and telephone etiquette
  • HS diploma or GED certificate required. College or vocational school coursework preferred.
  • Experience in laboratory setting is a plus
  • Candidates must possess their own means of transportation to commute to and from the laboratory. Company vehicles must be left onsite after hours

#LI-TK1

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

Employment Type: OTHER

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