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Help Desk Supervisor Jobs in Indiana (NOW HIRING)

Home 2 Suites Columbus

Front Desk Supervisor

Columbus, IN · On-site

$15.75 - $20.50/hr

Front Desk Supervisor The Front Desk Supervisor is responsible for supervising the guest services ... Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests ...

Fair Oaks Farms

Front Desk Supervisor

Fair Oaks, IN · On-site

$15.25 - $19.75/hr

College course work in related field helpful. * Previous supervisory responsibility preferred. * Must have a valid driver's license for the applicable state. * Must be able to convey information and ...

ChenMed

Front Desk Supervisor

Demotte, IN · On-site

$25 - $33/hr

Helping patients in and out of their vehicles * Opening the door * Checking in on patients who have been waiting longer than 10 minutes, and give them updates. * Engaging patients and Overall Patient ...

Fair Oaks Farms

Front Desk Supervisor

Fair Oaks, IN · On-site

$18 - $20/hr

College course work in related field helpful. * Previous supervisory responsibility preferred. * Must have a valid driver's license for the applicable state. * Must be able to convey information and ...

ChenMed

Front Desk Supervisor

Roselawn, IN

$33/hr

Helping patients in and out of their vehicles * Opening the door * Checking in on patients who have been waiting longer than 10 minutes, and give them updates. * Engaging patients and Overall Patient ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... Communicates issues and recommends solutions to supervisor. * Actively supports and complies with ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... Communicates issues and recommends solutions to supervisor. * Actively supports and complies with ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... Communicates issues and recommends solutions to supervisor. * Actively supports and complies with ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... Communicates issues and recommends solutions to supervisor. * Actively supports and complies with ...

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All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Indiana

Help Desk Supervisor information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do help desk supervisor jobs pay per year?

As of Jun 27, 2026, the average yearly pay for help desk supervisor in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are the key skills and qualifications needed to thrive as a Help Desk Supervisor, and why are they important?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What does a Help Desk Supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are some of the common challenges a Help Desk Supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.
What cities in Indiana are hiring for Help Desk Supervisor jobs? Cities in Indiana with the most Help Desk Supervisor job openings:
Help Desk Supervisor jobs near you
Front Desk Supervisor

Front Desk Supervisor

Davidson Hospitality Group

Indianapolis, IN • On-site

$16.25 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Davidson Hospitality Group rating

7.3

Company rating: 7.3 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

28th of 454 rated hospitality employers

Job description

Front Desk Supervisor

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork. Apply now and become an integral part of our hotel/resort's success story!

Key Responsibilities:

  • Supervise front desk operations, including check-in, check-out, and guest services
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures

Join our team as a Front Desk Supervisor and take your hospitality career to new heights. Apply now and be part of our hotel's commitment to delivering exceptional guest experiences. With your leadership skills and passion for hospitality, you'll inspire and empower our front desk team to provide memorable stays for our valued guests.

Qualifications:

  • Prior cash handling experience necessary
  • High School graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Six months Front Desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends

Benefits:

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

What Davidson Hospitality Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Davidson Hospitality Group logo

About Davidson Hospitality Group

Sourced by ZipRecruiter

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

1974

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