Technical training, certifications or experience in IT, networking, telecommunications or help-desk ... Reports to the IT Network Supervisor * Primary schedule is Monday through Friday during normal ...
Technical training, certifications or experience in IT, networking, telecommunications or help-desk ... Reports to the IT Network Supervisor * Primary schedule is Monday through Friday during normal ...
Cashier Supervisor
Fishers, IN · On-site
... front desk and café prior to opening · Instruct new customers on race package options, pricing ... · Help oversee, maintain and organize the retail and concessions areas. EDUCATION and/or ...
Quick apply
Cashier Supervisor
Fishers, IN · On-site
... front desk and café prior to opening · Instruct new customers on race package options, pricing ... · Help oversee, maintain and organize the retail and concessions areas. EDUCATION and/or ...
Front Desk - Host
Greenwood, IN · On-site
$13.25 - $17.75/hr
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Front Desk - Host
Greenwood, IN · On-site
$13.25 - $17.75/hr
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Front Desk - Host
Greenwood, IN · On-site
$13.25 - $17.75/hr
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Front Desk - Host
Greenwood, IN · On-site
$13.25 - $17.75/hr
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Support Operator
Rosedale, IN · On-site
Report any known or discovered contamination or other food safety risk to product to their direct supervisor immediately. * Operates a variety material handling vehicles and equipment. * Completes ...
Quick apply
Support Operator
Rosedale, IN · On-site
Report any known or discovered contamination or other food safety risk to product to their direct supervisor immediately. * Operates a variety material handling vehicles and equipment. * Completes ...
IS ASSISTANT MANAGER
Batesville, IN · On-site
Supervisory Responsibilities: Oversight over IS Support Analyst, Deskside Support Technician ... Collaborate with help desk to resolve trouble tickets & mitigate end-user issues. * Manage network ...
IS ASSISTANT MANAGER
Batesville, IN · On-site
Supervisory Responsibilities: Oversight over IS Support Analyst, Deskside Support Technician ... Collaborate with help desk to resolve trouble tickets & mitigate end-user issues. * Manage network ...
... help create a warm, positive experience for everyone who walks through our doors. Starting pay: $12 ... Supervisory Responsibility: None The physical requirements described here are representative of ...
... help create a warm, positive experience for everyone who walks through our doors. Starting pay: $12 ... Supervisory Responsibility: None The physical requirements described here are representative of ...
Maintenance Supervisor
Winamac, IN · On-site
This is a working leadership role , not a desk job. We're looking for someone with a strong HVAC ... Prioritize and assign work orders while helping complete them. * Develop and oversee preventive ...
Maintenance Supervisor
Winamac, IN · On-site
This is a working leadership role , not a desk job. We're looking for someone with a strong HVAC ... Prioritize and assign work orders while helping complete them. * Develop and oversee preventive ...
... help create a warm, positive experience for everyone who walks through our doors. Starting pay: $12 ... Supervisory Responsibility: None The physical requirements described here are representative of ...
... help create a warm, positive experience for everyone who walks through our doors. Starting pay: $12 ... Supervisory Responsibility: None The physical requirements described here are representative of ...
Department Supervisor
Cumberland, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Cumberland, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Lawrence, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Lawrence, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Store Supervisor
Arcadia, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Store Supervisor
Arcadia, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Store Supervisor
Greenfield, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Store Supervisor
Greenfield, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Store Supervisor
New Whiteland, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Store Supervisor
New Whiteland, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Store Supervisor
Daleville, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Store Supervisor
Daleville, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Knightstown, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Knightstown, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Sheridan, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Sheridan, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Whitestown, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Whitestown, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Trafalgar, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Trafalgar, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Whiteland, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Department Supervisor
Whiteland, IN · On-site
$64K - $96K/yr
... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...
Help Desk Supervisor information
See Indiana salary details
$35.7K - $43.2K
1% of jobs
$43.2K - $50.7K
6% of jobs
$50.7K - $58.3K
8% of jobs
$63.7K is the 25th percentile. Wages below this are outliers.
$58.3K - $65.8K
13% of jobs
$65.8K - $73.3K
14% of jobs
The median wage is $76.8K / yr.
$73.3K - $80.8K
17% of jobs
$80.8K - $88.4K
13% of jobs
$91.4K is the 75th percentile. Wages above this are outliers.
$88.4K - $95.9K
8% of jobs
$95.9K - $103.4K
7% of jobs
$103.4K - $110.9K
7% of jobs
$110.9K - $118.5K
5% of jobs
$35.7K
$79.7K
$118.5K
How much do help desk supervisor jobs pay per year?
As of Sep 7, 2026, the average yearly pay for help desk supervisor in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.
What does a help desk supervisor do?
A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.
What are the key skills and qualifications needed to thrive as a help desk supervisor?
To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.
What are some of the common challenges a help desk supervisor faces when managing a support team?
A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.
What is the difference between Help Desk Supervisor vs Help Desk Technician?
| Aspect | Help Desk Supervisor | Help Desk Technician |
|---|---|---|
| Responsibilities | Oversees help desk team, manages escalations, develops support processes | Provides technical support, troubleshoots hardware/software issues, assists end-users |
| Required Skills | Leadership, communication, technical knowledge, problem-solving | Technical troubleshooting, customer service, basic IT skills |
| Certifications | CompTIA A+, ITIL, management certifications often preferred | CompTIA A+, HDI Support Center Analyst, basic certifications |
| Work Environment | Office setting, team management, coordination | Help desk or call center, direct end-user support |
Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.
What are popular job titles related to Help Desk Supervisor jobs in Indiana?
For Help Desk Supervisor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Supervisor jobs in Indiana look for?
The top searched job categories for Help Desk Supervisor jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Supervisor jobs?
Cities in Indiana with the most Help Desk Supervisor job openings:
Full-time
PTO
Posted 16 days ago
Key responsibilities
Receive, document, and troubleshoot customer internet and voice trouble tickets.
Perform initial diagnostics on routers, ONTs, wireless equipment, and customer connectivity.
Escalate unresolved or network-level problems with the necessary information already gathered.
Job description
Description:
New Lisbon Broadband & Communications (NLBC) is seeking a Network Support Technician to provide frontline technical support for our broadband and voice customers. This is an entry-level technical position designed for someone with a basic understanding of computer networking who is interested in developing a career in telecommunications.
The Network Support Technician will receive and troubleshoot customer trouble tickets, complete initial diagnostics and resolve common service issues. More complex network problems will be documented and escalated to the appropriate network or operations personnel.
Responsibilities
•Receive, document and troubleshoot customer internet and voice trouble tickets
•Perform initial diagnostics on routers, ONTs, wireless equipment and customer connectivity
•Review network monitoring systems and service alarms
•Determine whether reported problems are isolated customer issues or part of a larger outage
•Troubleshoot common issues involving Wi-Fi, Ethernet connections, IP addressing, DHCP and DNS
•Guide customers through basic troubleshooting steps by telephone
•Create complete and accurate ticket notes, including testing performed and results
•Escalate unresolved or network-level problems with the necessary information already gathered
•Communicate service updates and expected next steps to customers
•Coordinate with network, field operations and customer service personnel
•Follow established troubleshooting procedures and escalation guidelines
•Assist with equipment configuration, documentation and other network-support projects as experience develops
•Participate in occasional after-hours support or outage response as needed
Qualifications
•High school diploma or equivalent required
•Technical training, certifications or experience in IT, networking, telecommunications or help-desk support preferred
•Basic understanding of computer networks, routers, Wi-Fi and internet connectivity
•Familiarity with TCP/IP, DHCP, DNS, ping and traceroute preferred
•Ability to follow a structured troubleshooting process
•Strong communication and customer-service skills
•Ability to explain technical information in a clear and understandable manner
•Strong attention to detail and accurate documentation
•Ability to remain calm and organized while handling multiple service issues
•Willingness to learn NLBC’s network, equipment and support systems
•Ability to work effectively both independently and as part of a team
Preferred Experience
•Previous ISP, telecommunications, IT help-desk or technical-support experience
•Experience supporting residential or business internet customers
•Familiarity with fiber-optic networks, ONTs, managed Wi-Fi or VoIP services
•CompTIA Network+, CCNA or similar training or certification
Position Details
•Full-time, on-site position
•Reports to the IT Network Supervisor
•Primary schedule is Monday through Friday during normal business hours
•Some after-hours or emergency support may occasionally be required
•Training will be provided on NLBC’s equipment, network systems and troubleshooting procedures
NLBC offers a competitive compensation and benefits package, paid time off, paid holidays and opportunities for continued technical training and advancement.
New Lisbon Broadband & Communications is an equal opportunity employer.
About New Lisbon Broadband and Communications
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
11 - 50 Employees
Headquarters location
New Lisbon, IN, US
Year founded
1901