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Help Desk Supervisor Jobs in Indiana (NOW HIRING)

MIBOR

MEMBER SUPPORT SUPERVISOR

Indianapolis, IN

This supervisory position oversees the MIBOR Experience Specialists and Help Desk support team ensuring our members receive prompt, accurate, professional, and friendly service when seeking support ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

Recar

Plant IT Service Desk Supervisor

Warsaw, IN

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

Benchmark

Front Office Supervisor

Fort Wayne, IN · On-site

We are looking for a highly motivated individual to join our Front Desk team as Front Desk ... Help to resolve problems and "WOW" guests through recovery when things aren't quite right

Arbor Homes

Service Desk Manager

Indianapolis, IN · On-site

We look for team members with enthusiasm and skill to help provide even better experiences and ... leadership or supervisory experience in an IT support environment. * Strong technical ...

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN · On-site

... Supervisory Responsibility: This position has supervisoryresponsibility related to projects and customer interactions rather than directpersonnel management. Work Environment: This role primarily ...

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN

... Supervisory Responsibility: This position has supervisoryresponsibility related to projects and customer interactions rather than directpersonnel management. Work Environment: This role primarily ...

K-1 Speed Inc

Cashier Supervisor

Fishers, IN · On-site

... front desk and café prior to opening · Instruct new customers on race package options, pricing ... · Help oversee, maintain and organize the retail and concessions areas. EDUCATION and/or ...

TAGHLEEF INDUSTRIES

Support Operator

Rosedale, IN · On-site

Report any known or discovered contamination or other food safety risk to product to their direct supervisor immediately. * Operates a variety material handling vehicles and equipment. * Completes ...

Taghleef Industries

Support Operator

Rosedale, IN · On-site

Report any known or discovered contamination or other food safety risk to product to their direct supervisor immediately. * Operates a variety material handling vehicles and equipment. * Completes ...

Walmart

Department Supervisor

Chesterfield, IN · On-site

$64K - $96K/yr

... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...

Walmart

Store Supervisor

New Castle, IN · On-site

$64K - $96K/yr

... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...

Walmart

Store Supervisor

Lebanon, IN · On-site

$64K - $96K/yr

... help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis techniques department workflows standard operating ...

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Showing results 1-20

All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Indiana

Help Desk Supervisor information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do help desk supervisor jobs pay per year?

As of Jun 27, 2026, the average yearly pay for help desk supervisor in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are the key skills and qualifications needed to thrive as a Help Desk Supervisor, and why are they important?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What does a Help Desk Supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are some of the common challenges a Help Desk Supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.
What cities in Indiana are hiring for Help Desk Supervisor jobs? Cities in Indiana with the most Help Desk Supervisor job openings:
Help Desk Supervisor jobs near you
Marriott Indianapolis East - Front Desk Supervisor

Marriott Indianapolis East - Front Desk Supervisor

Aimbridge Hospitality

Indianapolis, IN

$16.25 - $21/hr

Full-time

Posted 23 days ago

Aimbridge Hospitality rating

5.7

Company rating: 5.7 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

68th of 106 rated hotels

Job description


Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, youre the heartbeat of hospitalityleading the charge to make every guest feel genuinely welcomed and valued. Youll guide your team with energy and enthusiasm, setting the tone for service thats not just good, but unforgettable. From smooth check-ins to friendly problem-solving, youll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

  • Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star.
  • Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
  • Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
  • Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativityall while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

  • High School diploma or equivalent required; college coursework in a related field helpful.
  • At least 2 to 3 years of progressive experience in a hotel or related field required.
  • Previous supervisory experience preferred.
  • Must have a valid drivers license.
  • Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:

Our premier hotel is situated just minutes away from Lucas Oil Stadium and other exciting locales. Guests can taste a variety of popular entrees at our on-site restaurant, Skylight Bistro & Bar, featuring fresh Indiana ingredients daily for breakfast and dinner. After they've treated your taste buds, visitors can head to their guest room and enjoy a comfortable bed and a high-tech flat-screen TV with premium channels and pay-per-view movies. While resting on the soft linens and plush pillows, guests can check in on social media with our high-speed Wi-Fi. During downtime, we invite out guests to get their heart racing with our modern fitness center, then make a splash in our recreational indoor pool. Our hotel also offers 26 event venues with a variety of spaces both indoor and outdoor, ideal for any occasion.


Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Aimbridge Hospitality logo

About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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