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Help Desk Supervisor Jobs (NOW HIRING)

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation Support POSITION TYPE: Full-Time, Contingent Upon Award LOCATION: Remote CLEARANCE: Public Trust ...

Chenega Corporation

Help Desk Supervisor

Orlando, FL · On-site

Summary Help Desk Supervisor Telework, Orlando FL Metro-Area Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Chenega Corporation

Help Desk Supervisor

Orlando, FL · On-site

Summary Help Desk Supervisor Telework, Orlando FL Metro-Area Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Peckham

Internal Help Desk Supervisor

Lansing, MI · On-site

Peckham, Inc - Technical Internal Help Desk Supervisor SUMMARY The Internal Help Desk Supervisor provides leadership and direction to Internal Help Desk Technicians on a federal government Tier 1 ...

Wisconsin

Help Desk Supervisor

Menomonie, WI

Help Desk Supervisor Job Category: Academic Staff Employment Type: Terminal (Fixed Term) Job Profile: User Support Supervisor Job Duties: Under general supervision of the Director of Client ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this ...

ITW

IT Help Desk Supervisor

Glenview, IL · Hybrid

$93K - $123K/yr

Purpose of the Role The Help Desk Supervisor is a hybrid player-coach responsible for leading the Residential Construction Help Desk team while providing advanced technical support and escalation ...

FAT Brands Inc

Help Desk Technician

Lexington, KY · On-site

$40K - $50K/yr

... Supervisor. · Assists in training new help desk personnel by providing backup coverage. · Prioritize workload based on the severity of issue and customer need. · Write clear and effective ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

... Supervisor. · Assists in training new help desk personnel by providing backup coverage. · Prioritize workload based on the severity of issue and customer need. · Write clear and effective ...

Fazoli's

Help Desk Analyst

Lexington, KY · On-site

$17.25 - $23.75/hr

... Supervisor. · Assists in training new help desk personnel by providing backup coverage. · Prioritize workload based on the severity of issue and customer need. · Write clear and effective ...

Fusion Worldwide

Help Desk Associate

Haverhill, MA

$19.25 - $26/hr

This individual will report to our Help Desk Supervisor and is an excellent opportunity to hone your IT skills and learn Fusion Worldwide's processes from the ground up; there is growth potential for ...

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Help Desk Supervisor information

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How much do help desk supervisor jobs pay per year?

As of Aug 6, 2026, the average yearly pay for help desk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.
More about Help Desk Supervisor jobs
What cities are hiring for Help Desk Supervisor jobs? Cities with the most Help Desk Supervisor job openings:
What states have the most Help Desk Supervisor jobs? States with the most job openings for Help Desk Supervisor jobs include:
What job categories do people searching Help Desk Supervisor jobs look for? The top searched job categories for Help Desk Supervisor jobs are:
Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk Supervisor

ITC Federal, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Overview
JOB TITLE: Help Desk Supervisor
AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation Support
POSITION TYPE: Full-Time, Contingent Upon Award
LOCATION: Remote
CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application but must be able to obtain and maintain a Public Trust clearance prior to starting.
BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off
ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers an outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
We are seeking an experienced Help Desk Supervisor to support ITC Federal's work for the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 automated litigation support (ALS) program. This is a fully remote position supporting DOJ's complex litigation mission.
Important: This opening is being established in connection with the MEGA 6 contract vehicle award itself. ITC Federal must still be awarded individual task orders under the vehicle before employees can be onboarded. Accordingly, this position is full-time and contingent upon both contract award and the award of the applicable task order.
POSITION OVERVIEW:
Usually reports to the Application Manager or Lead Project Manager. Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in setting up and operating the end-user support program for major applications in support of specific projects.
PROGRAM CONTEXT:
This position supports the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 procurement. MEGA 6 is expected to continue DOJ's multiple-award contract vehicle for automated litigation support (ALS) services, following the structure of the MEGA 5 contract. These contracts are designed to provide DOJ offices, boards, divisions, and other federal agencies with information technology, professional services, and litigation support tools to manage complex legal proceedings efficiently.
Responsibilities
RESPONSIBILITIES:
  • Supervise staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users.
  • Assist in setting up and operating the end-user support program for major applications in support of specific projects.
  • Set up overall user training programs, particularly for complex applications such as groupware and workflow packages, as well as litigation support and office automation applications.
  • Set up facilities and procedures to ensure responsive support; train staff and establish help desk staffing schedules.
  • Organize, prepare, schedule, and conduct training sessions for audiences that may include attorneys, paralegals, Government Case Managers, client agency staff, and other Contractor employees.
  • Oversee and supervise help desk operations, including answering and responding to user phone calls and installing and troubleshooting litigation support packages on user desktops.
  • Coordinate support with office automation support contractors and staff.
  • Supervise teams providing search, retrieval, and reporting support to client attorneys; translate requests into effective search strategies, design output formats, and help resolve problems related to accessing databases.

Qualifications
REQUIRED:
  • Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application).
  • Authorized to work in the United States.
  • Ability to work effectively in a fully remote environment.
  • Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
  • Expert user of the Government's word processing, spreadsheet, and email systems.
  • Excellent oral and written communication skills.

PREFERRED QUALIFICATIONS:
  • At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance.
  • At least one year of teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications.
  • Prior supervisory experience strongly preferred.
  • At least one year of experience in automated litigation support, and experience with DOJ office automation environments.
  • Certain applications may require certification by the software provider.
  • Undergraduate degree valued.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
  • This is a fully remote position; work is performed from a home office.
  • Must be located in or near the Washington, DC area and available for short-notice on-site meetings.
  • Work is primarily sedentary, performed while using a computer for extended periods of time.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

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