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Help Desk Supervisor Jobs (NOW HIRING)

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive ... Employees are expected to follow their supervisor's instructions and perform the tasks requested by ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4 ... supervisory experience. * Must hold a current ITIL v4 certification. * Excellent team leadership ...

Methodisthealthsystem

Help Desk Analyst

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The Help Desk Technician I is based in our Ohio Division Office and works under the direction of the IT Help Desk Supervisor located at our Home Office in Valdosta, GA. Preferred Job Skills: * Good ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

Job Summary : Nixa Public Schools is seeking a Help Desk Technician to manage the student ... Experience supervising, mentoring, or working with student employees is preferred. Company

Methodist Health System

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of ...

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

REQUIRED QUALIFICATIONS / EXPERIENCE * 4+ years of experience in IT support or Help Desk operations, including at least 1 year in a supervisory or team lead role. * Hands-on experience managing ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The Help Desk Technician I is based in our Ohio Division Office and works under the direction of the IT Help Desk Supervisor located at our Home Office in Valdosta, GA. Preferred Job Skills: * Good ...

Purposebrands

Manager, Help Desk

Boca Raton, FL · Hybrid

$108K/yr

REQUIRED QUALIFICATIONS / EXPERIENCE * 4+ years of experience in IT support or Help Desk operations, including at least 1 year in a supervisory or team lead role. * Hands-on experience managing ...

Maximus

Help Desk Lead

The help desk also provides vetting and approval and offers ongoing support for the Medicare ... reports. - Perform supervisory responsibilities including but not limited to the following ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

REQUIRED QUALIFICATIONS / EXPERIENCE * 4+ years of experience in IT support or Help Desk operations, including at least 1 year in a supervisory or team lead role. * Hands-on experience managing ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

The Help Desk Technician works collaboratively as a member of the Technology Services team while training and supervising student workers to provide timely, high-quality technology support that ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

The Help Desk Technician works collaboratively as a member of the Technology Services team while training and supervising student workers to provide timely, high-quality technology support that ...

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All JobsHelp Desk Supervisor Jobs

Help Desk Supervisor information

See salary details

$37.5K

$83.8K

$124.5K

How much do help desk supervisor jobs pay per year?

As of Aug 6, 2026, the average yearly pay for help desk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.
More about Help Desk Supervisor jobs
What cities are hiring for Help Desk Supervisor jobs? Cities with the most Help Desk Supervisor job openings:
What states have the most Help Desk Supervisor jobs? States with the most job openings for Help Desk Supervisor jobs include:
What job categories do people searching Help Desk Supervisor jobs look for? The top searched job categories for Help Desk Supervisor jobs are:
Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk Technician

Purple Communications Inc

Austin, TX • On-site

$18.75 - $25.50/hr

Full-time

Re-posted 11 days ago

Job description


Helpdesk Technician


Help Desk Technician

ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay services, and remote video interpreting, the company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.zpbettertogether.com

ZP Better Togethers' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.

We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!

Help Desk Technician Job Responsibilities:

The Helpdesk Technician provides fast technical assistance on company computer systems. They will need to answer questions about technical issues and will work to solve them. They must be customer-oriented and able to explain themselves to company employees with varied technical experience. They need to be able to work alongside the NOC and other IT Staff to support the overall IT mission to provide a safe, secure, and stable computing environment for our company employees.

• Serving as a point of contact for company employees seeking technical assistance over email, in-person, or through the JIRA Service Desk ticket system

• Perform software/hardware troubleshooting of end user issues remotely using various tools

• Determine the best solution based on IT policies

• Assign priority levels to support requests and projects, then see them through to completion

• Ensure a JIRA Service Desk Ticket exists for all support cases that are reported

• Follow-up and provide updates on JIRA Service Desk tickets, including resolution steps

• Identify and suggest possible improvements to IT procedures or processes

• Document all Helpdesk processes and procedures in Confluence

• Update and Patch operating systems, 3rd party software, etc.. to maintain a secure computing environment

• Troubleshoot and repair hardware issues on desktops, laptops, and various PC accessories

Help Desk Technician Qualifications / Skills:

• A strong desire to learn American Sign Language and the ability to adjust to a deaf culture working environment is required

• Able to build and image end-user computers

• Experience working with an ITIL Service Desk product for tracking issues and resolution

• Experience with Active Directory, and the full Office 365 Suite

• Experience setting up, configuring, and troubleshooting VPN client issues

• Experience configuring and troubleshooting cell phones (Android/IOS)

• Experience in providing Zoom video conferencing support

• Able to effectively communicate with company employees whose technology experience is varied

• Customer-focused and problem-solver


Education and Experience Requirements:

• Minimum 5 years of experience as a Help Desk Technician in a Windows environment

• Advanced technical knowledge of Win 10, Win 11, and Apple Mac OS

Work environment:

This position works in our Austin Headquarters


This is an hourly, non-exempt position


Employees may experience the following physical demands for extended periods.

• Sitting, standing, and walking (95-100%)

• Keyboarding (40-60%)

• Viewing computer monitor, videophone, and cell phone (40-60%)

• Lifting computers and other equipment up to 50lbs

• Boxing, Receiving, Unboxing, and Shipping Equipment

• Position may require some travel


NOTE: This is not an entry level position and requires 5 years of previous IT Helpdesk Experience.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and perform the tasks requested by their supervisors.


Purple Communications is an Equal Opportunity Employer.