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Help Desk Supervisor Jobs in Ohio (NOW HIRING)

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The Help Desk Technician I is based in our Ohio Division Office and works under the direction of the IT Help Desk Supervisor located at our Home Office in Valdosta, GA. Preferred Job Skills: * Good ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The Help Desk Technician I is based in our Ohio Division Office and works under the direction of the IT Help Desk Supervisor located at our Home Office in Valdosta, GA. Preferred Job Skills: * Good ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The Help Desk Technician I is based in our Ohio Division Office and works under the direction of the IT Help Desk Supervisor located at our Home Office in Valdosta, GA. Preferred Job Skills: * Good ...

Salem Regional Medical Center

Help Desk Technician

Salem, OH · On-site

$16.75 - $22.50/hr

Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical ... by supervisor SKILLS -Ability to work independently and as part of a team. -Customer service ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

... supervisor Qualifications : Required : • Ability to work independently and as part of a team. • Customer service mindset with a focus on user satisfaction • Excellent problem-solving and ...

Homewood Suites by Hilton

Front Desk Supervisor

Columbus, OH · On-site

$16 - $20.50/hr

Front Desk Supervisor We are seeking an energetic, service-driven Front Desk Supervisor to help lead the guest experience at the Sheraton Suites Columbus/Worthington. This is a hands-on leadership ...

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All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Ohio

Help Desk Supervisor information

See Ohio salary details

$35.7K

$79.7K

$118.4K

How much do help desk supervisor jobs pay per year?

As of Aug 12, 2026, the average yearly pay for help desk supervisor in Ohio is $79,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $95,100.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.
What are popular job titles related to Help Desk Supervisor jobs in Ohio? For Help Desk Supervisor jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Help Desk Supervisor jobs in Ohio look for? The top searched job categories for Help Desk Supervisor jobs in Ohio are:
Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in Ohio as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $79,651 per year, or $38.3 per hour.

Help Desk Technician

Job Openings - Salem Regional Medical Center

Salem, OH • On-site

$16.75 - $22.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Job Openings >> Help Desk Technician
Help Desk Technician
Summary
Title: Help Desk Technician ID: 13954 Location: Salem, Ohio Department: Information Services/IT Job Type: SRMC
More about this job >
Description

SRMC Has an Exciting Opportunity for Qualified Candidates!

Position: Part Time Helpdesk Technician   

Department: Information Services   

Shift: Varies  

PURPOSE

The primary purpose of your job position is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor, to assure that a successful, viable department is maintained at all times.

Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user problems of complex nature to ensure user satisfaction and productivity.  They are also responsible for the installation, repair, and support of the hospital and related entities network hardware and operating software, computer hardware and software, including but not limited to Mini-computers, Personal Computers and all components to assure proper and efficient operation of the hospital and related entities computer systems.

QUALIFICATIONS

  • Associate Degree in Computer Science/Technology required, Bachelor degree preferred. 
  • Certification in Microsoft products preferred.
  • Minimum of two years' experience preferred

BENEFITS

Competitive wages

Medical/prescription insurance

Dental insurance

Vision insurance

Accident and critical insurance

Employer paid life insurance

403 (b) retirement with employer matching 

Tuition reimbursement

Continuing education reimbursement

Cafeteria discounts

Employee Assistance Program

Apply Now
 
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