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Help Desk Supervisor Jobs in Ohio (NOW HIRING)

Concord Hospitality

Hotel Front Desk Supervisor

Columbus, OH · On-site

$16 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Be the Face of the Guest Experience As a Front Desk Supervisor, you'll lead the team that creates ... You'll be at the center of guest interaction-helping people feel welcome from check-in to check-out ...

Concord Hospitality

Hotel Front Desk Supervisor

Columbus, OH · On-site

$16 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Be the Face of the Guest Experience As a Front Desk Supervisor, you'll lead the team that creates ... You'll be at the center of guest interaction-helping people feel welcome from check-in to check-out ...

ChenMed, LLC

Front Desk Supervisor

Columbus, OH · On-site

$25 - $33/hr

Helping patients in and out of their vehicles * Opening the door * Checking in on patients who have been waiting longer than 10 minutes, and give them updates. * Engaging patients and Overall Patient ...

ChenMed, LLC

Front Desk Supervisor

Cincinnati, OH · On-site

$16.25 - $21/hr

Helping patients in and out of their vehicles * Opening the door * Checking in on patients who have been waiting longer than 10 minutes. Give them updates. * Engaging patients and Overall Patient ...

Invited Clubs

Front Desk Supervisor (Overnight)

Akron, OH · On-site

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ready to join a dynamic company in the hospitality and service industry where people help drive the ... The Front Desk Supervisor is dedicated to offering a warm welcome and a fond farewell to all ...

Invited

Front Desk Supervisor (Overnight)

Akron, OH

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ready to join a dynamic company in the hospitality and service industry where people help drive the ... The Front Desk Supervisor is dedicated to offering a warm welcome and a fond farewell to all ...

ClubCorp

Front Desk Supervisor (Overnight)

Akron, OH · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ready to join a dynamic company in the hospitality and service industry where people help drive the ... The Front Desk Supervisor is dedicated to offering a warm welcome and a fond farewell to all ...

ClubCorp

Front Desk Supervisor (Overnight)

New Franklin, OH · On-site

$15.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ready to join a dynamic company in the hospitality and service industry where people help drive the ... The Front Desk Supervisor is dedicated to offering a warm welcome and a fond farewell to all ...

Indus Hotels Corporate

Front Desk Supervisor

Columbus, OH · On-site

$16 - $20.50/hr

Front Desk Supervisor Hotel Department: Front Desk Reports to: Director of Rooms FLSA: Non-Exempt ... ask for help whenever you are not sure how to do something. Safety & Security : The safety and ...

New

Benchmark

$16.25 - $21/hr

  • Retirement

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... Desk Supervisor. The successful candidate has a proven record of being a team player, is open to ...

Indus Hotels Corporate

Front Desk Supervisor

Grove City, OH · On-site

$16 - $20.75/hr

Front Desk Supervisor Reports to: Director of Rooms FLSA: Non-Exempt Job Objective: To lead the ... ask for help whenever you are not sure how to do something. Safety & Security: The safety and ...

New

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Showing results 21-40

All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Ohio

Help Desk Supervisor information

See Ohio salary details

$35.7K

$79.7K

$118.4K

How much do help desk supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk supervisor in Ohio is $79,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $95,100.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.

What are popular job titles related to Help Desk Supervisor jobs in Ohio?

For Help Desk Supervisor jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Help Desk Supervisor jobs in Ohio look for?

The top searched job categories for Help Desk Supervisor jobs in Ohio are:

Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in Ohio as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $79,651 per year, or $38.3 per hour.

Hotel Front Desk Supervisor

Concord Hospitality

Columbus, OH • On-site

$16 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Concord Hospitality rating

7.2

Company rating: 7.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

19th of 108 rated hotels

Job description

DescriptionWe are currently looking for our next Front Desk Supervisor!
Be the Face of the Guest Experience
As a Front Desk Supervisor, you'll lead the team that creates first impressions and unforgettable stays. You'll be at the center of guest interaction-helping people feel welcome from check-in to check-out while supporting a positive, fast-moving team environment.
If you're someone who enjoys connecting with people, thrives in leadership, and likes solving problems in real time, this role could be a great fit. Plus, many of our supervisors grow into leadership roles like Assistant General Manager within just a few years.
Starts at $19.00 based on experience.
What you'll be doing:
  • Create a welcoming, smooth, and memorable guest experience
  • Lead by example and support the front desk team during daily operations
  • Check guests in and out quickly, accurately, and with a friendly attitude
  • Answer guest questions, resolve concerns, and make recommendations
  • Manage reservations, room blocks, and special requests
  • Answer phone calls and communicate with professionalism and confidence
  • Stay informed on hotel amenities, room types, rates, and promotions
  • Help monitor room availability and support hotel revenue strategies
  • Keep the front desk and lobby area organized, clean, and guest-ready
  • Be prepared to support emergency and safety procedures when needed
What We're Looking For:
  • High school diploma or equivalent required
  • Hospitality, customer service, or leadership experience is a plus
  • Strong communication skills and confidence working with people
  • Natural leadership mindset and ability to motivate a team
  • Organized, detail-oriented, and able to multitask
  • Comfortable in a fast-paced environment where no two days are the same
  • Flexible schedule, including evenings, weekends, and holidays
  • Passion for creating positive guest experiences
Why You'll Love Working Here:
  • Competitive pay
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Life insurance and disability coverage options
  • Discounted hotel stays
  • Ongoing training, mentorship, and career growth opportunities
Why Concord Hospitality?
The Springhill/TownePlace Suites Columbus Easton is professionally managed by Concord Hospitality. At Concord we put people first. Our culture is built around growth, support, inclusion, and making work meaningful. We invest in your development and create opportunities to help you build a long-term career-not just a job.
Our values are built around five cornerstones: Quality. Integrity. Community. Profitability. FUN.
We believe work should be rewarding, collaborative, and full of opportunities to grow.
We Are Concord.
Concord Hospitality is proud to be an equal opportunity employer committed to diversity, inclusion, and creating a workplace where everyone feels welcome.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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