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Technical Operations Lead Jobs in Ohio (NOW HIRING)

ITHAKA

Content Operations Lead

Continental, OH · On-site +1

Success in this role will require balancing technical understanding, operational priorities ... lead retrospective remediation efforts and operational cleanup initiatives, ensuring projects are ...

New

United Airlines

PLM 3DX Operations Lead

Cincinnati, OH

$82K - $193K/yr

The ideal candidate will serve as the primary operational lead for PLM support activities, collaborating with business users, technical teams, and platform stakeholders to maintain high service ...

EOS

Data Center Operations Lead

New Albany, OH

Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians. * Drive ... Operational & Financial Performance * Manage operational budgets, labor forecasting, overtime ...

EOS

Data Center Operations Lead

Columbus, OH

Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians. * Drive ... Operational & Financial Performance * Manage operational budgets, labor forecasting, overtime ...

EOS

Data Center Operations Lead

Columbus, OH · On-site

Leadership & Talent Development Lead and develop a team of Service Leads, Technical Leads, and Data ... Operational & Financial Performance Manage operational budgets, labor forecasting, overtime ...

EOS

Data Center Operations Lead

Columbus, OH · On-site

Leadership & Talent Development • Lead and develop a team of Service Leads, Technical Leads, and ... Operational & Financial Performance • Manage operational budgets, labor forecasting, overtime ...

Maven LLC

IT Site Operations Lead

Columbus, OH · On-site

We have an opening for an IT Site Operations Lead in Cleveland, OH. This role is with a fast ... The person will also supervise the troubleshooting of technical problems (in person, by remote ...

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All JobsTechnical Operations Lead JobsTechnical Operations Lead Jobs in Ohio

Technical Operations Lead information

See Ohio salary details

$28.5K

$148.6K

$195.8K

How much do technical operations lead jobs pay per year?

As of Aug 8, 2026, the average yearly pay for technical operations lead in Ohio is $148,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,300.00 and $194,900.00 per year, depending on experience, location, and employer.

What does a Technical Operations Lead do?

A Technical Operations Lead is responsible for overseeing the technical infrastructure, workflows, and operational processes within a company. They ensure system reliability, optimize performance, and troubleshoot technical issues to maintain seamless operations. This role involves coordinating with cross-functional teams, implementing process improvements, and supporting technology deployments. Strong problem-solving skills, technical expertise, and leadership abilities are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Technical Operations Lead position, and why are they important?

To thrive as a Technical Operations Lead, you need expertise in IT infrastructure, systems administration, team leadership, and problem-solving, often backed by a degree in computer science or a related field. Familiarity with tools such as cloud platforms (AWS, Azure), monitoring systems, and ITIL or similar operational frameworks is commonly required. Strong communication, project management, and conflict resolution skills help you effectively guide teams and coordinate with cross-functional partners. These qualifications are vital for ensuring operational efficiency, minimizing downtime, and leading teams through complex technical challenges.

Is a technical operations lead a stressful job?

A technical operations lead role can be stressful due to the responsibility of managing complex systems, ensuring uptime, and coordinating teams under tight deadlines. The job often requires problem-solving skills, attention to detail, and the ability to handle high-pressure situations, especially during system outages or critical incidents.
What are popular job titles related to Technical Operations Lead jobs in Ohio? For Technical Operations Lead jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Technical Operations Lead jobs in Ohio look for? The top searched job categories for Technical Operations Lead jobs in Ohio are:
Technical Operations Lead jobs near you
Infographic showing various Technical Operations Lead job openings in Ohio as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $148,640 per year, or $71.5 per hour.

Lead Commercial Technical Operations

Wideopenwest

Columbus, OH • On-site

Full-time

Posted 17 days ago

Job description

The Opportunity
We're seeking a highly skilled Lead Commercial Technical Operations professional to serve as the senior technical resource for a 24/7 operations team supporting WOW! Business customers across SMB, Enterprise, Strategic Enterprise, Wholesale, and Data Center environments.
In this role, you'll provide technical leadership, mentor Tier 2 team members, coordinate real-time operational activities, and serve as the primary technical escalation point before Supervisor engagement. You'll play a critical role in strengthening Tier 2 capabilities through coaching, knowledge sharing, and hands-on leadership while helping ensure exceptional service delivery for our commercial customers.
This is an outstanding opportunity for a technical leader who enjoys mentoring others, solving complex networking challenges, and driving operational excellence in a fast-paced Network Operations environment.
What You'll Do
Technical Leadership & Shift Operations
Serve as the senior technical resource and operational leader during your assigned shift.
Responsibilities include:
  • Serving as the shift and floor lead by providing:
    • Real-time queue oversight
    • Workload balancing
    • Coverage recommendations
  • Acting as the first internal escalation point for Tier 2 agents before Supervisor engagement, formalizing the Tier 2 → Tier 3 → Engineering escalation path
  • Representing the team during Priority 1 (P1) and Priority 2 (P2) incidents, including:
    • Bridge participation
    • Communication leadership
    • Coordination with Engineering teams
  • Reinforcing Supervisor-established standards related to:
    • Schedule adherence
    • Ticket quality
    • Documentation standards

Coaching, Mentorship & Team Development
Help elevate the technical capabilities of the team through continuous coaching and knowledge sharing.
Responsibilities include:
  • Delivering:
    • Side-by-side coaching
    • Ticket reviews
    • Call reviews
    • Targeted skill-gap remediation
  • Leading:
    • Shift huddles
    • Technical training sessions
    • Readiness initiatives for new products, features, and process updates
  • Owning team-facing knowledge management, including:
    • Runbooks
    • Knowledge Base articles
    • Technical tips
    • Post-incident lessons learned
  • Providing performance feedback to Supervisors regarding:
    • Coaching opportunities
    • Individual readiness
    • Career advancement recommendations

Advanced Technical Support
Serve as the team's Subject Matter Expert (SME) across the WOW! Business portfolio.
Responsibilities include:
  • Supporting all WOW! Business:
    • Voice services
    • Video services
    • Data products
  • Handling the most complex customer trouble tickets
  • Modeling effective troubleshooting techniques while actively transferring knowledge to teammates
  • Providing advanced OSI model-based diagnosis, troubleshooting, consulting, and coordination for customer-impacting issues
  • Coordinating issue resolution among:
    • Customers
    • Network Administrators
    • Vendors
    • Field Technicians
    • Service Providers
    • Internal WOW! teams

Data Center Operations
Support mission-critical Data Center operations by:
  • Monitoring critical infrastructure systems, including:
    • Physical Security
    • Power
    • HVAC
  • Providing Hands and Feet support when required
  • Maintaining documentation and security for customer equipment and packages received and shipped through Data Centers
  • Following all Ticket Management and Data Center operational policies and procedures

Product Support & Documentation
Responsibilities include:
  • Documenting technical issues and resolutions within company ticketing and billing systems
  • Assisting with the testing, certification, implementation, and support of new WOW! Business products
  • Performing additional duties as assigned

What You'll Bring
Minimum Education & Experience
  • High School Diploma or equivalent required
  • Associate's degree or higher in:
    • Information Technology
    • Computer Science
    • Telecommunications
    • Related technical field preferred
  • Four years of telecommunications or related technical support experience within:
    • Network Operations Centers
    • Systems Administration
    • IT Operations

Skills & Abilities for Success
Technical Leadership
  • Demonstrated experience mentoring, coaching, or serving in an informal technical leadership role
  • Proven ability to lead through influence without formal supervisory authority

Certifications
One or more industry-recognized certifications required at hire or within 12 months of entering the role, including:
  • Network+
  • CCENT
  • CCNA
  • SIP School

-or equivalent training in:
  • IPv4 / IPv6
  • VoIP
  • SIP technologies

Networking & Telecommunications Expertise
Strong understanding of:
  • Internet protocols
  • Networking fundamentals
  • Routers
  • Switches
  • IP subnetting

Working knowledge of:
  • WAN
  • LAN
  • VLAN
  • VPN troubleshooting

Preferred experience with:
  • RF Signals
  • HFC Networks

Familiarity with:
  • Local, long-distance, and toll-free telephony
  • LNP Porting
  • LIBD
  • PAC
  • VoIP
  • Customer Premise Equipment (CPE)
  • Telephony features

Technical Skills
  • Strong analytical and troubleshooting abilities
  • Excellent organizational skills
  • Ability to utilize CLI across networking platforms to investigate service-impacting events
  • Proficiency with:
    • Microsoft Office applications
    • Internet software
    • Email systems
  • Ability to quickly learn billing platforms and online support tools

Communication & Collaboration
  • Excellent verbal communication and active listening skills
  • Ability to effectively guide customers and teammates through complex troubleshooting scenarios
  • Comfortable collaborating across multiple technical disciplines during critical service events

Work Environment
  • Ability to multitask and perform effectively in a fast-paced operations environment
  • Ability to work scheduled shifts within a 24/7 operational environment
  • Ability to participate in on-call rotations as designated by management

Physical Demands & Working Conditions
The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Regularly required to talk and hear
  • Required to use hands for typing, handling objects, and paperwork
  • Required to use close vision and maintain focus
  • Required to occasionally carry equipment and climb ladders
  • Required to sit, stand, bend at the knees and waist, and walk

Why Join Us?
As the Lead Commercial Technical Operations professional, you'll play a vital role in supporting mission-critical commercial services while mentoring fellow engineers, driving operational excellence, and resolving complex networking challenges. You'll work alongside Engineering, Network Operations, and Business Services teams in a collaborative, technology-driven environment where your technical expertise and leadership will directly influence customer success and team performance.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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