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It Operations Assistant Jobs in Ohio (NOW HIRING)

Millcraft

IT Operations Manager

Independence, OH · On-site

THE DIFFERENCE YOU WILL MAKE We are looking for an IT Operations Manager to own the daily heartbeat of Millcraft's technology - the service desk, infrastructure, identity, endpoints, and licensing ...

RH Aero Systems

Manager, IT Operations

Mason, OH · On-site

Partner with the EU & MEIA Region Global IT Operations Manager to unify global support models. * Rationalize application portfolio and licensing footprint. * Harmonize incident, change, problem, and ...

Millcraft

IT Operations Manager

Independence, OH · On-site

THE DIFFERENCE YOU WILL MAKE We are looking for an IT Operations Manager to own the daily heartbeat of Millcraft's technology -- the service desk, infrastructure, identity, endpoints, and licensing ...

Telhio Credit Union

IT Operations Engineer

Columbus, OH · On-site

$67K - $90K/yr

The IT Operations Engineer is responsible for the stability, security, and performance of the ... Provide Tier 2 / Tier 3 escalation support to the Help Desk * Assist with complex user, system, and ...

Telhio Credit Union

IT Operations Engineer

Columbus, OH

$67K - $90K/yr

The IT Operations Engineer is responsible for the stability, security, and performance of the ... Provide Tier 2 / Tier 3 escalation support to the Help Desk * Assist with complex user, system, and ...

Telhio Credit Union

IT Ops Manager

Columbus, OH · On-site

We are seeking an IT Operations Manager who embodies the principles of servant leadership. As a ... Train staff in new technologies and troubleshooting procedures. * Assist with escalated IT issues ...

Private Company

Be Seen First

Information Technology (IT) Manager

Lorain, OH · On-site

$65K - $77K/yr

Essential Duties and Responsibilities IT Operations & Technical Support * Serve as the primary ... recovery. * Assist with server maintenance, cloud migrations, infrastructure upgrades ...

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It Operations Assistant information

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What skills do you need to be an IT Operations Assistant?

An IT Operations Assistant needs strong technical skills in network administration, hardware, and software troubleshooting. Knowledge of operating systems, basic scripting, and familiarity with IT tools like ticketing systems are also important, along with good communication and problem-solving abilities.
What are the most commonly searched types of It Operations jobs in Ohio? The most popular types of It Operations jobs in Ohio are:
What are popular job titles related to It Operations Assistant jobs in Ohio? For It Operations Assistant jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching It Operations Assistant jobs in Ohio look for? The top searched job categories for It Operations Assistant jobs in Ohio are:
What cities in Ohio are hiring for It Operations Assistant jobs? Cities in Ohio with the most It Operations Assistant job openings:
It Operations Assistant jobs near you

IT Operations Manager

Information Technology Partners

Dayton, OH • On-site

Full-time

Re-posted 4 days ago

Job description

Company Description
Information Technology Partners, Inc. (ITP) founded in 1991, is an information technology design and support firm specializing in contemporary network and client computing technologies. ITP provides hardware, software, backup services, customized solutions, security software and technical support to its partners, providing services to its clients located throughout the United States and internationally.
We are seeking an experienced and motivated full-time on-site IT Operations Manager to lead the ongoing care and maintenance associated with a world-class corporate computing environment located in Dayton, Ohio. This role will involve overseeing the installation, maintenance, and optimization of the technology infrastructure at the customer location and associated hosted environments.
The IT Operations Manager will play a crucial role in implementing IT policies, providing direct technical support (including during critical situations), and ensuring the seamless operation of our systems. This position also involves managing performance and collaborating closely with team members for the professional development of IT engineers to achieve departmental objectives.
The successful candidate will have a strong infrastructure and networking technical background that facilitates their operational care responsibilities for VMWare, Microsoft Server, Wired and Wireless Networking, Client Device, and Audio/Visual system implementations.
Job Description
  1. Lead and manage the IT infrastructure, providing strategic direction and guidance on infrastructure components.
  2. Develop annual budgets for upgrades and replacement of IT infrastructure. Manage the overall IT budget.
  3. Ensure effective resource allocation for IT projects.
  4. Manage the installation, configuration, and maintenance of hardware and software systems, including cloud-based platforms.
  5. Maintain all controls for transitioning projects to production in the assigned facilities.
  6. Implement IT policies and procedures to ensure the security and integrity of company data.
  7. Collaborate with department heads to assess technology needs and recommend solutions.
  8. Stay updated on industry trends and advancements, recommending, and implementing relevant technologies.
  9. Manage the performance and professional development of IT engineers, fostering a collaborative and productive work environment.
  10. Provide or coordinate continuous educational support to staff on use of information systems. This includes cybersecurity training and preparing staff who travel internationally.
  11. Support the development of comprehensive emergency response and outage recovery plans, ensuring minimal disruption to operations.
  12. Ensure operational compliance with system backup and recovery procedures.
  13. Provide direct technical support during emergencies, outages, and service transitions, coordinating with relevant teams to expedite resolution. Effectively communicate resolution status to customer management team.
  14. Perform common daily monitoring, maintenance, and support tasks for critical infrastructure components.
  15. Analyze performance data and trends, making recommendations for hardware and software enhancements and end of life replacements.
  16. Remediate issues related to infrastructure and server performance promptly, ensuring minimal downtime.
  17. Ensure timely resolution of support tickets and end user issues.
  18. Lead remote troubleshooting efforts, guiding teams to effective and timely resolutions.
  19. Oversee client device deployments and repairs, including Apple Business Manager.
  20. Manage audio/visual use and equipment in all buildings, including serving as liaison to the audio/visual vendor.

Qualifications
  1. Bachelor's degree preferred, plus minimum 5 years' experience in IT infrastructure direct technical support.
  2. Technology operations management experience of at least 3 years required.
  3. Technology policy and procedure development/maintenance required.
  4. Knowledge of modern network switching technology.
  5. Knowledge of managing secure access to cloud-based platforms required.
  6. Knowledge of VMWare 7.x and above.
  7. Knowledge of Microsoft Windows Server, Active Directory
  8. Experience with Windows 11 and MacOS.
  9. Excellent customer service skills.
  10. Excellent communication skills (writing, verbal and listening).

Additional Information
Please include your salary expectation when applying.
Principals only. No agencies.
We do not offer H1B Visa sponsorship.
The pay is based on the local market and on the skills that the individual brings to the opportunity.
EEO Statement
ITP offers Equal Employment Opportunity to all qualified applicants, regardless of race, color, religion, national origin, sex, age, disability, genetic, or any other status protected by federal, state, or local laws.

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