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It Operations Assistant Jobs in Ohio (NOW HIRING)

Telhio Credit Union

IT Operations Engineer

Columbus, OH · On-site

$67K - $90K/yr

The IT Operations Engineer is responsible for the stability, security, and performance of the ... Provide Tier 2 / Tier 3 escalation support to the Help Desk * Assist with complex user, system, and ...

Benchmark Gensuite

[US] IT Operations Trainee

Mason, OH · On-site

The successful candidate will work on-site to provide technical support to users and assist with day-to-day IT operations activities. Key Responsibilities: Daily Operations Support: * Provide first ...

Benchmark Gensuite

[US] IT Operations Trainee

Mason, OH · On-site

The successful candidate will work on-site to provide technical support to users and assist with day-to-day IT operations activities. Key Responsibilities: Daily Operations Support: * Provide first ...

Benchmark Gensuite

[US] IT Operations Trainee

Mason, OH · On-site

The successful candidate will work on-site to provide technical support to users and assist with day-to-day IT operations activities. Key Responsibilities: Daily Operations Support: * Provide first ...

Telhio Credit Union

IT Ops Manager

Columbus, OH · On-site

We are seeking an IT Operations Manager who embodies the principles of servant leadership. As a ... Train staff in new technologies and troubleshooting procedures. * Assist with escalated IT issues ...

Bike2future

$68.51 - $102.76/hr

You standardise, develop and automate IT operations processes in our Cloud-Only environment, actively driving the transformation forward * You plan, implement and operate complex Microsoft 365 and ...

Telhio Credit Union

IT Ops Manager

Columbus, OH

$91K - $112K/yr

We are seeking an IT Operations Manager who embodies the principles of servant leadership. As a ... Train staff in new technologies and troubleshooting procedures. * Assist with escalated IT issues ...

PalAmerican Security

IT Manager

Columbus, OH · On-site

$80K/hr

Grow your skills in IT operations, cybersecurity, and team leadership while partnering closely with business stakeholders to drive success. Key Responsibilities * Lead and manage IT service delivery ...

PalAmerican Security

IT Manager

Columbus, OH · On-site

$80K/hr

Grow your skills in IT operations, cybersecurity, and team leadership while partnering closely with business stakeholders to drive success. Key Responsibilities * Lead and manage IT service delivery ...

Qcells

IT Support Specialist

Highland Hills, OH · Hybrid

This role is responsible for the tactical execution of IT operations while strategic planning ... Recover and inventory equipment from departing employees. * Assist with workspace technology setup ...

New

Revel Staffing

IT Manager

Cleveland, OH · On-site

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

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All JobsIt Operations JobsIt Operations Assistant JobsIt Operations Assistant Jobs in Ohio

It Operations Assistant information

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of It Operations jobs in Ohio?

The most popular types of It Operations jobs in Ohio are:

What are popular job titles related to It Operations Assistant jobs in Ohio?

For It Operations Assistant jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching It Operations Assistant jobs in Ohio look for?

The top searched job categories for It Operations Assistant jobs in Ohio are:

What cities in Ohio are hiring for It Operations Assistant jobs?

Cities in Ohio with the most It Operations Assistant job openings:

It Operations Assistant jobs near you
Infographic showing various It Operations Assistant job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Operations Engineer

Telhio Credit Union

Columbus, OH • On-site

$67K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT amp;T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Summary:
The IT Operations Engineer is responsible for the stability, security, and performance of the Credit Union’s technology infrastructure. This role supports server management, server virtualization, backup management, storage management, network management, security, and endpoint maintenance, while partnering closely with the Help Desk, Application/Operations teams, and Business stakeholders. The position plays a critical role in maintaining availability, regulatory compliance, and strong security posture in the bank’s operating environment.
Responsibilities:
  • Infrastructure amp; Server Operations:
  • Maintain and support Microsoft Windows Server environment (2019, 2022, and 2025)
  • Administer and support Hyper‑V virtualization platform
  • Administer and support VMWare vSphere virtualization platform
  • Perform server lifecycle management including patching, upgrades, and decommissioning
  • Support Windows 11 endpoint environments in coordination with Intune
Backup, Recovery amp; Storage:
  • Administer and monitor Veeam Backup amp; Replication
  • Ensure backup success, retention compliance, and regular recovery testing
  • Maintain and monitor storage platforms, including capacity planning and performance optimization
  • Support disaster recovery readiness and documentation
Security Operations:
  • Support internal security controls aligned with Credit Union regulatory standards
  • Participate in vulnerability assessments and pen test remediation
  • Implement hardening, patching, and configuration best practices
Network amp; Monitoring:
  • Support network infrastructure including Cisco switches, and routers
  • Monitor network, server, and application health
  • Perform troubleshooting and escalation for network performance, connectivity, and availability issues
  • Support tuning across servers, storage, and network systems
Application amp; Platform Support:
  • Provide application infrastructure support for core and integrated systems including:
  • Alkami
  • Fiserv DNA
  • Manage Engine
  • OnBase
  • Sageworks
  • Meridian Link
  • Laser Pro
  • Zest
  • Collaborate with application teams and vendors to resolve platform and performance issues
Help Desk amp; Cross-Team Support:
  • Provide Tier 2 / Tier 3 escalation support to the Help Desk
  • Assist with complex user, system, and application issues
  • Document procedures, configurations, and operational standards
  • Participate in after-hours support and on-call rotation as required
Required Qualifications:
  • Education: Bachelor’s degree in engineering, or Software Development (Preferred)
  • Experience:
  • 7+ years of experience in IT operations, systems administration, or infrastructure support
  • Strong experience with:
  • Windows Server (2019, 2022, 2025)
  • Windows 11 enterprise environments
  • Hyper‑V virtualization
  • Veeam backup solutions
  • Microsoft 365 administration
  • Cisco networking and devices
  • VMWare vSphere / vCenter
  • Experience supporting enterprise monitoring and performance tuning
  • Familiarity with financial institution security and compliance requirements
  • Ability to troubleshoot complex, multi-layered infrastructure issues
  • Strong documentation and communication skills
Preferred Qualifications / Certifications
  • Microsoft 365 Administration Expert Certification (e.g., Microsoft 365 Administrator, Modern Desktop Administrator, or equivalent)
  • Comp TIA Network + (or equivalent network certification such as CCNA)
  • ITIL Certification
  • Experience working in a Credit Union or regulated financial environment
  • Security-related certifications (CEH, Security+, CISSP, or similar)
  • Experience supporting core banking or fintech platforms
  • OnBase workflow design, and construction
  • CMDB management processes
  • Knowledge of Agile
  • Ability to lift, rack and unrack servers / electronic storage devices
Skills, Knowledge and Abilities:
  • High Proficiency In:
  • Attention to detail and operational discipline
  • Strong problem-solving and analytical skills
  • Ability to prioritize and manage multiple workloads
  • Collaborative mindset with a customer-service orientation
  • Commitment to security, reliability, and continuous improvement
What you will earn:
  • Competitive pay
  • Benefits: several medical plan options, dental, free vision, free life and free disability insurance
  • 6% matching and immediately vested 401(K) plan
  • Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
  • Opportunity for personal career growth, continued education and mentorship programs
  • Volunteer opportunities impacting the local community
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
This is a Non-Collective Bargaining Unit.
Telhio is an Equal Opportunity Employer.

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