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It Operations Assistant Jobs in Ohio (NOW HIRING)

Drips

Senior Manager, Corporate IT

Cleveland, OH · Remote

$127K - $127K/yr

This is a hands-on leadership role: you'll manage a team of IT professionals, lead corporate IT operations and internal technology services across identity, endpoints, corporate SaaS, ITSM, device ...

Drips

Senior Manager, Corporate IT

Cleveland, OH · On-site +1

$127K - $127K/yr

This is a hands-on leadership role: you'll manage a team of IT professionals, lead corporate IT operations and internal technology services across identity, endpoints, corporate SaaS, ITSM, device ...

AEG

IT Manager/System Administrator

Geneva, OH · On-site

$60K - $75K/yr

... operations. * Coordinate with internet service providers and outside network vendors. * Assist with ... The IT Manager is not expected to be a specialized cybersecurity engineer but must possess ...

abat AG

$90 - $120/hr

Mehrjährige relevante Berufserfahrung im IT- und Projekt-Management oder in einer verantwortlichen Rolle im IT-Infrastruktur- bzw. IT-Operations-Umfeld * Sehr gute Kenntnisse im Betrieb moderner IT ...

New

Recutify Inc.

IT Systems Administrator

Lancaster, OH · On-site

This role is responsible for ensuring system reliability, security, and performance while supporting day-to-day IT operations. The ideal candidate will have 3-5+ years of IT systems administration ...

StudySmarter

$69.07 - $86.34/hr

... IT Operations & Automation sowohl fachlich als auch disziplinarisch * Die kontinuierliche Weiterentwicklung Ihres Teams, die Förderung individueller Stärken sowie eine strukturierte und moderne ...

New

Proctor & Gamble

Site Digital IT Manager Internship

Dayton, OH · On-site

$14.50 - $19.50/hr

Job Location CINCINNATI GENERAL OFFICES Are you interested in leading end-to-end IT engineering and operational technology (OT) for a manufacturing site or distribution center that produces iconic ...

NiSource

Intern IT - Software Engineer

Columbus, OH

$14.50 - $19.25/hr

Interns will obtain a broad overview of NiSource's operations and current events in the utilities ... This role works with the Manager of IT Service Integration, Manager of IT Service Governance and ...

New

Proctor & Gamble

Site Digital IT Manager Internship

Lima, OH · On-site

$14.50 - $19.25/hr

Job Location CINCINNATI GENERAL OFFICES Are you interested in leading end-to-end IT engineering and operational technology (OT) for a manufacturing site or distribution center that produces iconic ...

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All JobsIt Operations JobsIt Operations Assistant JobsIt Operations Assistant Jobs in Ohio

It Operations Assistant information

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of It Operations jobs in Ohio?

The most popular types of It Operations jobs in Ohio are:

What are popular job titles related to It Operations Assistant jobs in Ohio?

For It Operations Assistant jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching It Operations Assistant jobs in Ohio look for?

The top searched job categories for It Operations Assistant jobs in Ohio are:

What cities in Ohio are hiring for It Operations Assistant jobs?

Cities in Ohio with the most It Operations Assistant job openings:

It Operations Assistant jobs near you
Infographic showing various It Operations Assistant job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Manager, Corporate IT

Drips

Cleveland, OH • Remote

$127K - $127K/yr

Full-time

Posted 9 days ago

Job description

About Drips
Drips helps organizations build stronger customer and member relationships through personalized, two-way conversations at scale. We combine AI-powered engagement with strategy, design, and managed execution to help people take meaningful next steps across the customer journey.
Our Corporate IT team keeps the technology, identity, and security foundation that Drips runs on scaling safely alongside a fast-growing business - from the tools our people use every day to the governance and automation that keep IT out of the way.
About the role
We're hiring a Sr. Manager, Corporate IT to lead and grow our Corporate IT function as Drips scales. This is a hands-on leadership role: you'll manage a team of IT professionals, lead corporate IT operations and internal technology services across identity, endpoints, corporate SaaS, ITSM, device lifecycle, vendors, documentation, and operational automation, and act as the connective tissue between IT, InfoSec, and the rest of the company.
You'll report to the CIO / CISO and partner closely with InfoSec and Corporate Systems to make sure that as we grow, our security posture, compliance obligations, and IT governance scale right alongside the business rather than becoming an afterthought or a bottleneck.
The right person is equally comfortable in a strategy conversation with a department leader and in the weeds of an identity, endpoint, or access issue. You'll mature our IT governance and control environment, own vendor relationships, and lead our push on ticket deflection and AI-powered automation so the team's time goes toward higher-value work instead of repetitive tickets.
Success in this role means IT is a well-run, well-managed function that scales with the business, is trusted by leaders across the company, and is measurably reducing manual and repetitive support work through automation.
Department: IT
Reports to: CIO / CISO
Direct reports: IT Associate, Sr IT Associate
Location: Remote
Travel: Limited travel required, estimated at 1 to 2 weeks per year
What you'll do
Lead and grow the team
  • Lead, manage, and grow a team of IT professionals: hire, coach, set priorities, and own performance and development.
  • Champion a culture of exceptional customer service across the IT team, ensuring every employee interaction - from a help desk ticket to an executive request - is handled with responsiveness, professionalism, and ownership.
Run and mature core IT operations
  • Administration for our core stack, including Microsoft 365, Entra ID and related identity/IAM tooling, endpoint management (MDM) and EDR, and our ITSM/ticketing platform.
  • Build and mature IT governance: access controls, change management, provisioning/de-provisioning, and documentation that scale with the business instead of relying on individual heroics.
  • Manage identity lifecycle, account provisioning/deprovisioning, and role-based access governance across business systems driven by control requirements and risk decisions defined by InfoSec.
  • Lead device lifecycle strategy (procurement, imaging, deployment, recovery, retirement) and endpoint security posture.
  • Build IT capacity planning, documentation, and continuity practices so the function isn't dependent on any single person, including yourself.
Partner across the business
  • Support InfoSec on our security and compliance program (including ISO 27001, HITRUST, and related frameworks), and support client security questionnaires and audits as needed.
  • Serve as a trusted partner to department and business leaders, translating their goals and project needs into IT priorities and helping their initiatives succeed.
  • Vendor management, software licensing, renewals, and Corporate IT budget/spend across the corporate IT stack.
  • Represent IT in cross-functional planning for new tools, integrations, and company initiatives as Drips scales, including consolidating redundant or fragmented tooling and establishing a formal intake and evaluation process for new technology requests.
Drive automation and measurable outcomes
  • Own and drive ticket deflection and AI automation: expand self-service, AI-assisted support (including our internal AI help desk agent), and workflow automation to reduce ticket volume and speed up resolution, and use those gains to hold the team's size steady while supporting a growing employee base as Drips scales.
  • Report on IT operations (ticket volume, SLAs, automation adoption, project delivery) to leadership on a regular cadence.
  • Own a regular Corporate IT operating cadence, including a weekly IT operations review, recurring IT/InfoSec coordination meetings, a monthly governance review, and quarterly business reviews with stakeholders.
What we're looking for
  • 8+ years of progressive IT experience, including 3+ years directly managing and developing an IT team - hiring, coaching, delegating, and owning performance - not just individual-contributor experience.
  • Hands-on depth across our core stack: Microsoft 365, Entra ID and identity/access management, endpoint (MDM) and EDR tooling for a mixed fleet of Windows and iOS devices, and an ITSM/ticketing platform, ideally owned or heavily operated at scale.
  • Direct experience building or maturing IT governance, security, and compliance programs inside a regulated or high-growth SaaS environment, with familiarity with frameworks such as ISO 27001, HITRUST, SOC 2, and HIPAA-adjacent requirements.
  • Demonstrated experience driving ticket deflection and AI-assisted IT automation (self-service, AI agents, workflow automation) with measurable results.
  • Strong cross-functional partnership skills - able to sit with department leaders and executives and translate their goals into IT priorities.
  • Experience working with and supporting GenAI tools like Claude, ChatGPT, Cursor, etc. within the corporate technology environment.
  • Experience managing vendors, software licensing, and an IT budget.
  • Strong written and verbal communication skills, comfortable moving between technical detail and executive-level conversation.
  • Sound judgment operating in an environment where priorities and risk shift quickly.
Strongly preferred
  • Experience in an established, mature corporate technology environment, with recent experience in a PE-backed, SaaS, mid-market, high-growth company.
  • Experience in healthcare, insurance, financial services, or another highly regulated industry.
  • Experience supporting enterprise client security questionnaires, audits, or vendor risk reviews.

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