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It Operations Support Jobs (NOW HIRING)

City of New York

IT Operations Support

Manhattan, NY · Hybrid

DCWP is seeking a Support Specialist to join its IT Services Division. This role is responsible for ... COMPUTER SPECIALIST (OPERATION - 13622 Qualifications (1) A four-year high school diploma or its ...

City of New York

IT Operations Support

Manhattan, NY · On-site

DCWP is seeking a Support Specialist to join its IT Services Division. This role is responsible for ... COMPUTER SPECIALIST (OPERATION - 13622 Qualifications (1) A four-year high school diploma or its ...

Seminolehardrock

Answer phone calls coming into the IT Operations Center. Provide level I / II support and achieve a ... first call resolution rate greater than or equal to 70%. * Logging calls into the Service Now ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

Develop and maintain the On-Site IT Operations support vision, future roadmap, and strategy to achieve greater efficiency and service quality. * Build and manage relationships with key business ...

Amtis

IT Operations Manager

Birmingham, AL · On-site

£62K - £70K/yr

Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support. Oversee incident, problem and change management processes to ensure timely ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC · On-site

$150K - $157K/yr

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management ...

Frazil

IT Operations Manager

Salt Lake City, UT · On-site

$135 - $155/hr

The IT Systems Manager, support staff, and other assigned Technology team members will report to this role. This role is ideal for a leader who combines technical depth with strong operational ...

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How much do it operations support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for it operations support in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What is an IT Operations Support?

IT Operations Support refers to professionals who are responsible for maintaining, troubleshooting, and ensuring the smooth running of an organization's IT systems and infrastructure. Their tasks typically include monitoring network performance, resolving hardware and software issues, managing backups, and supporting end-users with technical problems. They play a critical role in minimizing downtime and ensuring that technology services are reliable and efficient for business operations.

What are the key skills and qualifications needed to thrive as an IT Operations Support specialist?

To thrive as an IT Operations Support specialist, you need a solid understanding of computer networks, system administration, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with ticketing systems, remote desktop tools, and monitoring software is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills set outstanding candidates apart. These skills ensure minimal downtime, quick resolution of technical issues, and reliable support for end-users and business operations.

What are some common challenges faced by IT Operations Support professionals, and how can they be managed effectively?

IT Operations Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple service requests simultaneously, and ensuring system uptime during critical periods. Effective management of these challenges involves developing strong prioritization skills, maintaining clear communication with both technical teams and end-users, and staying up-to-date with the latest tools and best practices. Building a collaborative relationship with other IT departments can also streamline problem resolution and enhance overall service quality.

What is the difference between It Operations Support vs Network Support Specialist?

AspectIt Operations SupportNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentData centers, corporate IT departments, help desksNetwork labs, client sites, enterprise networks
Employer & Industry UsageIT service providers, large corporations, government agenciesTelecommunications, ISPs, large enterprises
Common Search & ComparisonYesYes

It Operations Support and Network Support Specialist roles share overlapping skills in troubleshooting, hardware, and network fundamentals. However, It Operations Support has a broader scope, including system administration, software support, and overall IT infrastructure management, while Network Support Specialists focus specifically on network hardware, configurations, and connectivity issues. Both roles are essential in maintaining IT systems, but they differ in specialization and daily responsibilities.

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It Operations Support jobs near you
Infographic showing various It Operations Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,123 per year, or $26 per hour.

IT Operations Support

EASTERSEALS CENTRAL ILLINOIS

Peoria, IL • On-site

$15 - $17/hr

Part-time

Posted 21 hours ago

Posted today

Easterseals rating

6.7

Company rating: 6.7 out of 10

Based on 166 frontline employees who took The Breakroom Quiz

65th of 242 rated social care providers

Job description

Position: IT Operations Support

Position Location: Peoria Service Center, 507 E. Armstrong Ave., Peoria, IL 61603

Position Type: Part-Time, 10 hours per week

About Us

Easterseals Central Illinois empowers children with developmental delays, disabilities, and other special needs to reach their fullest potential. Every therapy session, classroom, and camp experience is supported by a secure and reliable technology infrastructure that keeps our teams connected and our services running smoothly.

We are looking for an Information Technology (IT) Operations Support team member to provide hands-on technical assistance and support related to computer systems, hardware, software, and day-to-day IT operations. This role supports device setup and provisioning, responds to help desk requests, assists employees with technical troubleshooting, and helps ensure our technology systems operate efficiently across our service locations. If you are customer service-focused, enjoy solving technical problems, and want your work to make a meaningful impact in the community, we invite you to apply.

See the Impact:

Compensation:

Compensation for this position falls within the range of $15-$17 per hour. The final offer will consider several individualized factors, including relevant experience, scope and responsibilities of the role, qualifications and credentials, talent availability and specialization, and organizational needs. This range is subject to change in the future.

Position Objective: Information Technology (IT) Operations Support is responsible for providing end-user technical assistance and support related to computer systems, hardware, and/or software. The IT Operations Support will assist the IT department by supporting device provisioning, managing help desk tickets, and providing end-user training.

Job Functions

  • Provide excellent customer service by responding to requests in a timely, polite, and professional manner.
  • Respond to incident tickets in person or via remote access.
  • Document and escalate incident tickets as necessary.
  • Assist with processes for new hires.
  • Perform physical installations of laptops, desktops, peripherals, and telecom devices.
  • Assist with special projects and other duties as assigned.

Education/Experience Requirements

  • High School Diploma or equivalent and enrollment in a two- or four-year degree program in a relevant field, preferred.
  • At least one year of experience in IT customer service, preferably using a ticketing system.

Competency Requirements

  • Proficiency in Microsoft Windows 10 and 11, Office 365, and software (word processing, data management, spreadsheets, and presentations).
  • Proficiency in IT systems, including networking, security, browser troubleshooting, and hardware components.
  • Ability to diagnose and resolve technical issues independently.
  • Fast, accurate data entry and strong multitasking abilities.
  • Strong verbal, written, and interpersonal communication skills.
  • Excellent customer service skills with the flexibility to adapt to shifting priorities.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Must have visual ability sufficient to read and complete written correspondence, reports, etc., and computer screen information.
  • Regular use of hands to grasp, handle, or feel.
  • Regular standing, walking, sitting, climbing, grabbing, bending, stooping, pushing, pulling and reaching.
  • Ability to lift and/or carry up to 50 pounds.
  • Ability to operate and repair routine maintenance equipment and to drive company-owned motor vehicles to all Easterseals centers and service sites within a 100-mile radius, as needed.

Work Environment

  • Routinely works in office environments with little exposure to excessive noise, dust, temperature.
  • Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Easterseals Central Illinois is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Easterseals is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, call 309.686.1177.

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