It Operations Support Jobs (NOW HIRING)

Description
Annual Pay $70,000 up to $90,000
Position Summary
The IT Operations Supervisor plans, coordinates, and oversees day-to-day information technology operations for Premium Peanut's Douglas, Georgia location and other assigned sites. This role is responsible for infrastructure reliability, cybersecurity administration, end-user support, systems documentation, project execution, and direct supervision of junior IT staff. The position is expected to exercise independent judgment on matters of significance, manage a recognized IT function, and ensure alignment of technology operations with business continuity, security, and operational objectives.
Essential Functions
• Lead, assign, monitor, and evaluate the daily work of junior IT staff; establish performance expectations; conduct training and coaching; document performance; and provide recommendations regarding hiring, promotions, disciplinary action, and other changes of status.
• Manage the IT operations function for assigned facilities, including prioritization of service requests, escalation handling, outage response, and continuous improvement of support processes.
• Administer and oversee enterprise infrastructure, including servers, storage, virtual environments, Microsoft 365, Active Directory, DNS, DHCP, Group Policy, endpoint management, print services, and related core services.
• Coordinate installation, maintenance, upgrades, lifecycle replacement, and support for desktops, laptops, servers, phones, printers, network equipment, and integrated hardware across multiple locations.
• Monitor network and system performance; troubleshoot hardware, software, and connectivity issues; analyze root cause; document corrections; and implement preventive measures.
• Direct backup, restoration, disaster recovery, cybersecurity, patching, and failover processes; perform or delegate recurring system audits and validation of backup integrity.
• Develop, maintain, and enforce departmental procedures, technical standards, inventories, diagrams, and other system documentation required for continuity, compliance, and efficient support.
• Manage or coordinate IT projects, including timelines, task assignments, vendor interactions, risk identification, communication of status, and implementation of approved changes.
• Review and approve department technology purchases within delegated authority and established procurement rules; monitor spending against budget and business needs.
• Collaborate with management, vendors, and internal stakeholders to assess needs, recommend solutions, and ensure secure, stable, and efficient technology operations.
• Maintain appropriate confidentiality, information security, and access controls for company systems, employee information, financial data, and operational systems.
• Participate in after-hours support, scheduled maintenance windows, and emergency response as business needs require.
• Perform other related duties consistent with the scope, responsibility, and purpose of the position.
Supervisory Responsibilities
• Directly supervises at least two junior IT employees or the equivalent labor allocation.
• Schedules and assigns work, monitors quality and timeliness, approves time as assigned, and ensures policy compliance.
• Provides input that is given particular weight regarding hiring, advancement, discipline, training, and performance evaluation.
• Ensures staff follow documented procedures, change controls, security practices, and support standards.
Required Qualifications
• Bachelor's degree in computer systems, information technology, computer science, or a closely related technical field; equivalent combination of education and directly related experience may be considered.
• Demonstrated experience administering Microsoft Windows Server environments and enterprise desktop support.
• Experience managing Active Directory, DNS, DHCP, Group Policy, Remote Desktop Services, Microsoft 365 administration, and PowerShell.
• Working knowledge of enterprise networking concepts, switching, routing, firewall administration, and virtualization platforms such as VMware or Proxmox.
• Demonstrated supervisory, team lead, or formal project leadership experience.
• Strong written communication, documentation, organization, and prioritization skills.
• Ability to analyze issues, exercise sound judgment, and communicate effectively with technical and non-technical stakeholders.
Preferred Qualifications
• Experience with SonicWall or comparable firewall platforms.
• Experience with backup technologies, disaster recovery testing, or cybersecurity controls.
• Experience with Windows IIS, SQL Server administration, or manufacturing/industrial systems environments.
• Experience managing vendors, purchase approvals, or departmental budgets.
Knowledge, Skills, and Competencies
• Leadership and accountability
• Project and time management
• Problem-solving and root-cause analysis
• Customer service orientation
• Technical writing and policy documentation
• Risk awareness and information security discipline
• Ability to handle confidential information appropriately
Work Environment and Physical Demands
• Work is performed in office, server room, warehouse, and food manufacturing environments.
• Regular use of computers, monitors, keyboards, phones, and diagnostic tools is required.
• The role may require standing, walking, bending, climbing short ladders, reaching, and working around cabling, racks, and equipment.
• The role may require lifting, carrying, or moving technology equipment and supplies weighing up to 50 pounds, with or without reasonable accommodation.
• Exposure to noise, dust, vibration, temperature changes, and moving equipment may occur in plant areas; required safety rules and PPE must be followed.
Schedule / Travel / On-Call Expectations
• This is a full-time salaried position. Work hours may vary based on operational demand.
• Occasional evening, weekend, holiday, or emergency work may be required for outages, maintenance windows, upgrades, or incident response.
• Periodic travel to company sites, buying points, warehouses, or service vendors may be required.
Compliance and Employment Statements
ADA: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
EEO: Premium Peanut is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
Job Description Scope: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications and may be changed at any time based on business needs.
Georgia At-Will Statement: Employment with Premium Peanut is at-will. Nothing in this job description or in any other company document creates a contract of employment, guarantee of employment for any specific duration, or limitation on the company's right to terminate employment at any time, with or without cause or notice, subject to applicable law.
Screening / Security: This position may require successful completion of lawful pre-employment or continued-employment screenings, which may include background screening, motor vehicle review (if driving is required), and drug/alcohol testing in accordance with company policy and applicable law.
Internal Classification Note: Exempt status depends on both compensation and the employee's actual primary duties as performed. HR should confirm salary-basis compliance and the final exemption classification before posting or hire.