ZipRecruiter

Log In

1

Help Desk Supervisor Jobs in California (NOW HIRING)

Tharaldson Hospitality

Front Desk Supervisor

Lake Forest, CA · On-site

$18 - $23.25/hr

Front Desk Supervisor-Full Time Hours Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring ...

Coury Hospitality

Front Desk Supervisor

Palo Alto, CA · On-site

$20 - $26/hr

Front Desk Supervisor Hotel Citrine, a Tribute Portfolio Hotel is a vibrant, design-forward Tribute ... Join Hotel Citrine and help guests feel good about where they stay--and how they're treated. Here ...

Tharaldson Hospitality

Front Desk Supervisor

Santa Rosa, CA · On-site

$18.50 - $24/hr

Front Desk Supervisor-Santa Rosa Hampton Inn & Suites by Hilton Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making ...

Island Hospitality

Front Desk Supervisor

San Diego, CA · On-site

$18 - $23.25/hr

In this role, you will help lead our front desk team, create memorable guest experiences, and ensure our service and quality standards are consistently met. As a Front Desk Supervisor, you'll serve ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

Position Summary This position reports to the Supervisor of the Operations Center Help Desk. The Help Desk Analyst provides the Information Technology Department's first line response to requests for ...

next page

Showing results 1-20

All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in California

Help Desk Supervisor information

See California salary details

$37K

$82.7K

$122.9K

How much do help desk supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk supervisor in California is $82,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.

What are popular job titles related to Help Desk Supervisor jobs in California?

For Help Desk Supervisor jobs in California, the most frequently searched job titles are:

What job categories do people searching Help Desk Supervisor jobs in California look for?

The top searched job categories for Help Desk Supervisor jobs in California are:

What cities in California are hiring for Help Desk Supervisor jobs?

Cities in California with the most Help Desk Supervisor job openings:

Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in California as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $82,684 per year, or $39.8 per hour.

Help Desk Support - Tier I / II

Crestwood Behavioral Health

Stockton, CA • On-site

$21 - $28.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Crestwood Behavioral Health rating

7.6

Company rating: 7.6 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

188th of 887 rated healthcare providers

Job description

Job Title: Help Desk Support Tier I / II

Job Duties: The Help Desk Support II assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review. They will also provide technical support as first point of contact for resolution of problems pertaining to all automated systems within the Crestwood Group. 

This is a full-time position that can be filled at the level of Help Desk Support Tier I or Help Desk Support Tier II, depending on the qualification and experience of the individual.

Qualifications: 

  • Associate's degree and/or certificate required in Information Systems or related field (Tier II)
  • Minimum of 4 years' experience in IT Help Desk operations.
  • Must have a working concept and knowledge of managing and maintaining a Windows environment.
  • Experience with ManageEngine, Service Desk tools, or other similar help desk software.
  • UNIX experience is desired.

Crestwood Offers Comprehensive Benefits Packages to Full-Time Employees Including:

  • Medical, Dental, and Vision Coverage
  • Life Insurance
  • Vacation
  • Mental Health Days
  • Paid Sick Leave
  • Sick Leave Buy Back
  • 401(k) Retirement
  • Scholarship Program
  • Qualifying Supervision for BBS Associates
  • Competitive Pay
  • Paid Holidays
  • Service Awards
  • Jury Duty Pay

What Crestwood Behavioral Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crestwood Behavioral Health logo

About Crestwood Behavioral Health

Sourced by ZipRecruiter

Crestwood Behavioral Health, Inc., based in Sacramento, CA, US, is a recognized leader in the field of Behavioral Health. The company’s main offering includes a broad spectrum of services for adults with mental health needs, including campus-based services, day treatment programs, and community integration services. Established more than 50 years ago, Crestwood has a rich history grounded in a relentless pursuit of optimism, bravery, and an unwavering commitment to creating recovery-focused programs that uphold the rights and dignity of individuals living with mental health issues. Their mission is to provide a continuum of services that empower individuals living with mental health issues to realize recovery.

Industry

Offices of mental health practitioners

Company size

1,001 - 5,000 Employees

Headquarters location

Sacramento, CA, US

Year founded

1968

Social media

Facebook

View All Crestwood Behavioral Health Jobs

Apply