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Help Desk Supervisor Jobs (NOW HIRING)

Fusion Worldwide

Help Desk Associate

Haverhill, MA · On-site

$19.25 - $26/hr

This individual will report to our Help Desk Supervisor and is an excellent opportunity to hone your IT skills and learn Fusion Worldwide's processes from the ground up; there is growth potential for ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Weekly check ins to occur with supervisor to monitor productivity and answer questions. * Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

Weekly check ins to occur with supervisor to monitor productivity and answer questions. * Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team. * Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Equivalent ...

Judge Group, Inc.

Help Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Typically reports to a supervisor or manager. * The Help Desk Support, Sr. has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures ...

New

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team. * Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Equivalent ...

njr

Help Desk Specialist

Wall, NJ · On-site

$47K - $61K/yr

Proactively identify potential issues, take corrective action, and keep supervisors informed of ... 2 years of Help Desk or technical support experience required. * Strong customer service ...

EyeSouth Partners

Help Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Position Summary The Help Desk Analyst I provides support to EyeSouth Partners affiliated businesses under the direction of the Help Desk Supervisor. Under general supervision, this role provides ...

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Showing results 21-40

All JobsHelp Desk Supervisor Jobs

Help Desk Supervisor information

See salary details

$37.5K

$83.8K

$124.5K

How much do help desk supervisor jobs pay per year?

As of Aug 6, 2026, the average yearly pay for help desk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.
More about Help Desk Supervisor jobs
What cities are hiring for Help Desk Supervisor jobs? Cities with the most Help Desk Supervisor job openings:
What states have the most Help Desk Supervisor jobs? States with the most job openings for Help Desk Supervisor jobs include:
What job categories do people searching Help Desk Supervisor jobs look for? The top searched job categories for Help Desk Supervisor jobs are:
Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk Support - Tier I / II

Crestwood Behavioral Health

Stockton, CA • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Crestwood Behavioral Health rating

8.0

Company rating: 8.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

87th of 887 rated healthcare providers

Job description

Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family!
For more than 50+ years Crestwood has been committed to creating innovative recovery programs and developing compassionate communities that support each client in their journey. Our model of care focuses on a personal and self-directed process that empowers the people we serve and helps them to develop the skills to thrive!
Job Title: Help Desk Support Tier I / II
Job Duties: The Help Desk Support II assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review. They will also provide technical support as first point of contact for resolution of problems pertaining to all automated systems within the Crestwood Group.
This is a full-time position that can be filled at the level of Help Desk Support Tier I or Help Desk Support Tier II, depending on the qualification and experience of the individual.
Qualifications:
  • Associate's degree and/or certificate required in Information Systems or related field (Tier II)
  • Minimum of 4 years' experience in IT Help Desk operations.
  • Must have a working concept and knowledge of managing and maintaining a Windows environment.
  • Experience with ManageEngine, Service Desk tools, or other similar help desk software.
  • UNIX experience is desired.

Crestwood Offers Comprehensive Benefits Packages to Full-Time Employees Including:
  • Medical, Dental, and Vision Coverage
  • Life Insurance
  • Vacation
  • Mental Health Days
  • Paid Sick Leave
  • Sick Leave Buy Back
  • 401(k) Retirement
  • Scholarship Program
  • Qualifying Supervision for BBS Associates
  • Competitive Pay
  • Paid Holidays
  • Service Awards
  • Jury Duty Pay

The salary range listed below represents the minimum and maximum base pay per hour at the time of posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to candidate's skills, experience, licensure, and program acuity.
Pay Range:
$25-$28 USD
It's About Growth! Our employees are our most valuable assets.
Did you know that at Crestwood you can gain experience at one of California's leading behavioral health service providers? We deliver industry leading education and training that allows our team members to succeed and continue to grow their careers with Crestwood.
Check out our Career Page to learn more about being a part the Crestwood Family and the benefits available. https://workatcrestwood.com/
Crestwood is proud to be an Equal Opportunity Employer that is committed to inclusion, equity and diversity. We embrace all differences and are fully committed to fostering a sense of belonging for everyone. We also take affirmative action to offer employment and advancement opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you need assistance and/or a reasonable accommodation due to ability during the application or recruiting process, please talk with your hiring contact/recruiter or send a request to HR@CBHI.net.
Employment is contingent upon successful completion of a background investigation including criminal history and identity check.
Pursuant to the California Consumer Privacy Act (CCPA), please review this link to provide information on how we collect and use your data.
Crestwood is required to participate in the E-Verify program. To learn more, please see: E-Verify Participation, Right to Work notices, or visit www.e-verify.gov.

What Crestwood Behavioral Health employees say

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About Crestwood Behavioral Health

Sourced by ZipRecruiter

Crestwood Behavioral Health, Inc., based in Sacramento, CA, US, is a recognized leader in the field of Behavioral Health. The company’s main offering includes a broad spectrum of services for adults with mental health needs, including campus-based services, day treatment programs, and community integration services. Established more than 50 years ago, Crestwood has a rich history grounded in a relentless pursuit of optimism, bravery, and an unwavering commitment to creating recovery-focused programs that uphold the rights and dignity of individuals living with mental health issues. Their mission is to provide a continuum of services that empower individuals living with mental health issues to realize recovery.

Industry

Offices of mental health practitioners

Company size

1,001 - 5,000 Employees

Headquarters location

Sacramento, CA, US

Year founded

1968

Social media

Facebook

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