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Help Desk Supervisor Jobs in Utah (NOW HIRING)

Quality Inn Slick Rock Area

Front Desk Supervisor

Moab, UT · On-site

$21.50 - $23.50/hr

As the Front Desk Supervisor, you will help lead daily front desk operations, support and coach team members, and ensure that our guests receive the friendly, efficient service our hotel is known for.

Capital Vacations

Front Desk Supervisor

Henefer, UT · On-site

$17.25 - $22.50/hr

Front Desk Supervisor Opportunity for career advancement in a fast-paced, growth-oriented ... We encourage you to join our team and help us in fulfilling our purpose. If this opportunity ...

Bohme

IT Help Desk Lead

Draper, UT · On-site

Evaluate and implement help desk tools, automation, and self-service capabilities What You Bring * 5+ years of IT support experience, with at least 1-2 years in a lead or supervisory role * Strong ...

böhme

IT Help Desk Lead

Draper, UT · On-site

They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the ... Required : • 5+ years of IT support experience, with at least 1-2 years in a lead or supervisory ...

Capital Vacations

Front Desk Supervisor

Henefer, UT

$17.25 - $22.50/hr

The Front Desk Supervisorsupervises the daily operations of the front desk, rooms control, and PBX ... We encourage you to join our team and help us in fulfilling our purpose. If this opportunity ...

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All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Utah

Help Desk Supervisor information

See Utah salary details

$34.1K

$76.3K

$113.3K

How much do help desk supervisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for help desk supervisor in Utah is $76,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are popular job titles related to Help Desk Supervisor jobs in Utah?

For Help Desk Supervisor jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Help Desk Supervisor jobs in Utah look for?

The top searched job categories for Help Desk Supervisor jobs in Utah are:

Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in Utah as of August 2026, with employment types broken down into 79% Full Time, and 21% Contract. Highlights an 100% In-person job distribution, with an average salary of $76,272 per year, or $36.7 per hour.

IT Help Desk Supervisor - BYU Law School (part-time, 28 hours/week)

Brigham Young University

Provo, UT • On-site

$22.50 - $29.25/hr

Part-time

Retirement

Posted 27 days ago

Brigham Young University rating

7.4

Company rating: 7.4 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

335th of 627 rated colleges and universities

Job description

Why Work at BYU
As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life."
Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it hard to imagine a more inspiring place to work.
Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.
WHO WE ARE
Founded in 1973, the J. Reuben Clark Law School at Brigham Young University (BYU Law) has grown into one of the nation's leading law schools. Boasting an expert faculty and strong student body, the Law School provides an exceptional education grounded in legal theory, enhanced by experiential learning, and enlightened by the laws of God.
WHAT WE DO
At BYU Law, we prepare students for meaningful careers and contributions to society. We provide opportunities for students to develop leadership, transactional, and litigation skills while fostering professionalism, civility, ethics, and cross-cultural competence. Every member of the BYU Law community contributes to creating an environment where students develop both professionally and personally.
WHAT YOU'LL DO IN THIS POSITION
As the Law School IT Help Desk Supervisor, you will oversee the daily operation of the Law School Help Desk while supervising student employees who provide exceptional technical support to faculty, staff, students, and alumni. This position also plays an important role in supporting the Law School's web presence and IT department initiatives.
Responsibilities
IT Help Desk Leadership
  • Recruit, hire, train, supervise, and evaluate student Help Desk employees.

  • Lead and mentor student technicians in delivering high-quality customer service and technical support.

  • Coordinate daily Help Desk operations and prioritize service requests.

  • Support and maintain laptops, desktops, workstations, servers, and operating systems.

  • Monitor customer satisfaction and service quality metrics.

  • Participate on IT project teams and complete special technology initiatives.

Website & Digital Content Support
  • Supervise student employees responsible for website maintenance.

  • Train students in web content creation and design best practices.

  • Design and update Law School web pages for style, usability, and content.

  • Develop scripts and reports to collect website, Help Desk, and project management data.

  • Monitor web analytics and other IT performance metrics.

IT Operations & Administration
  • Participate in IT strategic planning and design-thinking initiatives.

  • Lead departmental documentation efforts.

  • Support IT project management activities.

  • Prepare reports, presentations, and meeting documentation.

  • Track IT budgets, software licensing, and departmental administrative records.

WHAT QUALIFIES YOU FOR THIS ROLE?
Required
  • Minimum of 2 years of management experience supervising customer service or Help Desk operations, or an equivalent combination of education and related experience.

  • Experience using Microsoft Office applications, including Word and Excel.

  • Experience with graphic design and website layout/design.

  • Experience using one or more Adobe Creative Cloud applications such as Acrobat, InDesign, Illustrator, or Photoshop.

  • Strong leadership, organizational, and interpersonal skills.

  • Demonstrated ability to learn new technologies and software.

  • Self-motivated, detail-oriented, and capable of making sound decisions independently.

  • Experience editing and maintaining digital content.

Preferred
  • Microsoft certifications related to Active Directory, Azure, or Microsoft Entra.

  • Experience with WordPress.

  • Experience using Google Analytics, Adobe Analytics, or similar web analytics tools.

WHAT WE OFFER IN RETURN
This position comes with fantastic benefits, including:
  • 401(k). BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (rehires may qualify for different retirement plans).

  • Employee assistance program, available to the employee and all members of their household.

  • Tuition benefits after two years.

  • Access to athletic facilities.

  • Access to the library.

  • Free on-campus parking.

  • Free UTA passes for employee, spouse, and qualified dependents.

  • Discounts at the BYU Store and for many events at BYU.

Pay Grade: 49
Typical Starting Pay:
$22.50 to $29.25/hourly
The actual compensation offered will take into consideration internal equity and may vary based on the candidate's job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.
Desired Start Date: ASAP
Job Close Date: Open until filled
Required Documents: Please attach a resume and cover letter.
Members of the Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
BYU is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!
Required Documents:
All Staff positions require a resume.
Refer to the Job Posting for any additional required documents.
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!

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