IT Supervisor
Sandy, UT · On-site
$90K - $110K/yr
This role is responsible for supervising help desk operations, mentoring IT staff, coordinating hardware, software, and network support, and ensuring reliable IT services across all locations. At ...
IT Supervisor
Sandy, UT · On-site
$90K - $110K/yr
This role is responsible for supervising help desk operations, mentoring IT staff, coordinating hardware, software, and network support, and ensuring reliable IT services across all locations. At ...
This position is central to the missionaries' role to 'Invite others to come unto Christ by helping ... manager or supervisor level in the Technology department. Receives and responds to requests ...
New
This position is central to the missionaries' role to 'Invite others to come unto Christ by helping ... manager or supervisor level in the Technology department. Receives and responds to requests ...
New
IT Supervisor
Sandy, UT · On-site
$71K - $77K/yr
The IT Supervisor will oversee the daily operations of the IT Support team while providing ... Assign, prioritize, and monitor help desk tickets to ensure timely resolution. * Provide technical ...
IT Supervisor
Sandy, UT · On-site
$71K - $77K/yr
The IT Supervisor will oversee the daily operations of the IT Support team while providing ... Assign, prioritize, and monitor help desk tickets to ensure timely resolution. * Provide technical ...
This position is central to the missionaries' role to 'Invite others to come unto Christ by helping ... manager or supervisor level in the Technology department. Receives and responds to requests ...
New
This position is central to the missionaries' role to 'Invite others to come unto Christ by helping ... manager or supervisor level in the Technology department. Receives and responds to requests ...
New
This position is central to the missionaries' role to 'Invite others to come unto Christ by helping ... manager or supervisor level in the Technology department. Receives and responds to requests ...
New
This position is central to the missionaries' role to 'Invite others to come unto Christ by helping ... manager or supervisor level in the Technology department. Receives and responds to requests ...
New
Meet with the departing Front Desk Supervisor or Night Auditor to review business status and ... necessary to help alleviate the pressure and to process the guest expediently * Monitor ...
Meet with the departing Front Desk Supervisor or Night Auditor to review business status and ... necessary to help alleviate the pressure and to process the guest expediently * Monitor ...
Front Desk Supervision Exercised: Guest Service Agents Supervision Received: Assistant General ... necessary to help alleviate the pressure and to process the guest expediently * Monitor ...
Front Desk Supervision Exercised: Guest Service Agents Supervision Received: Assistant General ... necessary to help alleviate the pressure and to process the guest expediently * Monitor ...
Front Desk Supervision Exercised: Guest Service Agents Supervision Received: Assistant General ... necessary to help alleviate the pressure and to process the guest expediently * Monitor ...
Front Desk Supervision Exercised: Guest Service Agents Supervision Received: Assistant General ... necessary to help alleviate the pressure and to process the guest expediently * Monitor ...
Overview The Helpdesk Manager (Computer Technician Lead) is responsible for the purchasing ... supervising others * Experience with certified data eraser software (e.g., Bitraser) as well as ...
Overview The Helpdesk Manager (Computer Technician Lead) is responsible for the purchasing ... supervising others * Experience with certified data eraser software (e.g., Bitraser) as well as ...
The Helpdesk Manager (Computer Technician Lead) is responsible for the purchasing, maintenance, and ... supervising others * Experience with certified data eraser software (e.g., Bitraser) as well as ...
The Helpdesk Manager (Computer Technician Lead) is responsible for the purchasing, maintenance, and ... supervising others * Experience with certified data eraser software (e.g., Bitraser) as well as ...
Medical Center Manager
Blanding, UT · On-site
$28.83/hr
As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other front desk staff. Front Desk Ambassador : * Helping patients in and out of their vehicles
Medical Center Manager
Blanding, UT · On-site
$28.83/hr
As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other front desk staff. Front Desk Ambassador : * Helping patients in and out of their vehicles
Cashier Supervisor
Sandy, UT · On-site
... front desk and café prior to opening · Instruct new customers on race package options, pricing ... · Help oversee, maintain and organize the retail and concessions areas. EDUCATION and/or ...
Quick apply
Cashier Supervisor
Sandy, UT · On-site
... front desk and café prior to opening · Instruct new customers on race package options, pricing ... · Help oversee, maintain and organize the retail and concessions areas. EDUCATION and/or ...
Resident Services & Front Desk Coordinator
Salt Lake City, UT · On-site
$15.75 - $20.25/hr
... or supervisory judgment to the appropriate team member. * Coordinate front desk coverage ... Help maintain organized donation storage, ensure lobby and hallways remain clear, direct donation ...
Resident Services & Front Desk Coordinator
Salt Lake City, UT · On-site
$15.75 - $20.25/hr
... or supervisory judgment to the appropriate team member. * Coordinate front desk coverage ... Help maintain organized donation storage, ensure lobby and hallways remain clear, direct donation ...
Resident Services & Front Desk Coordinator
Salt Lake City, UT · On-site
$20/hr
... or supervisory judgment to the appropriate team member. * Coordinate front desk coverage ... Help maintain organized donation storage, ensure lobby and hallways remain clear, direct donation ...
Resident Services & Front Desk Coordinator
Salt Lake City, UT · On-site
$20/hr
... or supervisory judgment to the appropriate team member. * Coordinate front desk coverage ... Help maintain organized donation storage, ensure lobby and hallways remain clear, direct donation ...
Resident Services & Front Desk Coordinator
Salt Lake City, UT · On-site
$15.75 - $20.25/hr
... or supervisory judgment to the appropriate team member. * Coordinate front desk coverage ... Help maintain organized donation storage, ensure lobby and hallways remain clear, direct donation ...
Quick apply
Resident Services & Front Desk Coordinator
Salt Lake City, UT · On-site
$15.75 - $20.25/hr
... or supervisory judgment to the appropriate team member. * Coordinate front desk coverage ... Help maintain organized donation storage, ensure lobby and hallways remain clear, direct donation ...
... or supervisory judgment to the appropriate team member. * Coordinate front desk coverage ... Help maintain organized donation storage, ensure lobby and hallways remain clear, direct donation ...
Quick apply
... or supervisory judgment to the appropriate team member. * Coordinate front desk coverage ... Help maintain organized donation storage, ensure lobby and hallways remain clear, direct donation ...
Resident Services & Front Desk Coordinator
Salt Lake City, UT · On-site
$15.75 - $20.25/hr
... or supervisory judgment to the appropriate team member. * Coordinate front desk coverage ... Help maintain organized donation storage, ensure lobby and hallways remain clear, direct donation ...
Resident Services & Front Desk Coordinator
Salt Lake City, UT · On-site
$15.75 - $20.25/hr
... or supervisory judgment to the appropriate team member. * Coordinate front desk coverage ... Help maintain organized donation storage, ensure lobby and hallways remain clear, direct donation ...
Help develop routines that provide team members with experience across various service roles ... Graduate of a recognized hotel or business school or 2-year experience as Front Desk Supervisor or ...
Help develop routines that provide team members with experience across various service roles ... Graduate of a recognized hotel or business school or 2-year experience as Front Desk Supervisor or ...
Host / Front Desk
Salt Lake City, UT · On-site
$13.50 - $18.25/hr
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Host / Front Desk
Salt Lake City, UT · On-site
$13.50 - $18.25/hr
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Host / Front Desk
Salt Lake City, UT · On-site
$13.50 - $18.25/hr
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Host / Front Desk
Salt Lake City, UT · On-site
$13.50 - $18.25/hr
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Help Desk Supervisor information
See Utah salary details
$34.1K - $41.3K
1% of jobs
$41.3K - $48.5K
6% of jobs
$48.5K - $55.7K
8% of jobs
$61K is the 25th percentile. Wages below this are outliers.
$55.7K - $62.9K
13% of jobs
$62.9K - $70.1K
14% of jobs
The median wage is $73.5K / yr.
$70.1K - $77.3K
17% of jobs
$77.3K - $84.5K
13% of jobs
$87.5K is the 75th percentile. Wages above this are outliers.
$84.5K - $91.7K
8% of jobs
$91.7K - $98.9K
7% of jobs
$98.9K - $106.1K
7% of jobs
$106.1K - $113.3K
5% of jobs
$34.1K
$76.3K
$113.3K
How much do help desk supervisor jobs pay per year?
As of Aug 13, 2026, the average yearly pay for help desk supervisor in Utah is $76,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $91,000.00 per year, depending on experience, location, and employer.
What is the difference between Help Desk Supervisor vs Help Desk Technician?
| Aspect | Help Desk Supervisor | Help Desk Technician |
|---|---|---|
| Responsibilities | Oversees help desk team, manages escalations, develops support processes | Provides technical support, troubleshoots hardware/software issues, assists end-users |
| Required Skills | Leadership, communication, technical knowledge, problem-solving | Technical troubleshooting, customer service, basic IT skills |
| Certifications | CompTIA A+, ITIL, management certifications often preferred | CompTIA A+, HDI Support Center Analyst, basic certifications |
| Work Environment | Office setting, team management, coordination | Help desk or call center, direct end-user support |
Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.
What are the key skills and qualifications needed to thrive as a help desk supervisor?
To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.
What does a help desk supervisor do?
A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.
What are some of the common challenges a help desk supervisor faces when managing a support team?
A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.
What are popular job titles related to Help Desk Supervisor jobs in Utah? For Help Desk Supervisor jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Help Desk Supervisor jobs in Utah look for? The top searched job categories for Help Desk Supervisor jobs in Utah are:
Job description
IT Supervisor
American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Supervisor to our team in our Sandy, UT office. Our IT team supports our shipboard staff and corporate offices located in Connecticut and Utah. The IT Supervisor will oversee the daily operations of the IT Support team while providing technical support to shipboard and corporate staff. This role is responsible for supervising help desk operations, mentoring IT staff, coordinating hardware, software, and network support, and ensuring reliable IT services across all locations.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities
Qualifications:
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
*This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Supervisor to our team in our Sandy, UT office. Our IT team supports our shipboard staff and corporate offices located in Connecticut and Utah. The IT Supervisor will oversee the daily operations of the IT Support team while providing technical support to shipboard and corporate staff. This role is responsible for supervising help desk operations, mentoring IT staff, coordinating hardware, software, and network support, and ensuring reliable IT services across all locations.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities
- Supervise the daily operations of the IT Support team, providing leadership, coaching, and performance feedback.
- Assign, prioritize, and monitor help desk tickets to ensure timely resolution.
- Provide technical support for staff as needed.
- Administration of Windows Active Directory on-prem and Azure AD.
- Microsoft Exchange user administration.
- Installation, updates, and troubleshooting of software on Windows-based computers.
- Monitor the availability of the IT environment.
- Maintain inventory and IT asset records.
- Collaborate with IT Infrastructure teams to resolve complex issues.
- Maintain company security utilizing security best practices.
- Maintain PCI compliance.
- Develop and maintain IT support documentation and procedures.
- Help provide rotational, on-call support for emergencies on weekends.
- Ensure excellent customer service and consistent support for shipboard and corporate staff.
Qualifications:
- 2+ years of experience leading or supervising an IT support/help desk team preferred.
- Knowledge of Windows operating systems, computer and peripheral hardware and software.
- Knowledge in help desk software methodology.
- Experience with Windows Desktop and Server operating systems.
- Active Directory: Add/Remove/Changes.
- Experience with Mobile OS's.
- Competent in remediation of Anti-virus incidents.
- Expertise in explaining technical issues and give instructions to troubleshoot system related issues.
- Updated with current industry trends and efficiency in working with them.
- Should possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically.
- Ability to work in a complex and mixed team environment.
- Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
- VMware and Linux a plus.
- RingCentral a plus.
- Networking/routing/vLANs a plus.
- PowerShell a plus.
- SonicWALL a plus.
- SAN (Unity/Storage Center/Equalogic).
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
*This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
About American Cruise Lines
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
201 - 500 Employees
Headquarters location
Guilford, CT, US
Year founded
1991