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Remote It Help Desk Jobs in Utah (NOW HIRING)

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

#LI-remote Location: Salt Lake City, UT (Hybrid as business needs require) Position Summary The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$25/hr

Please also note the updated information as highlighted in the job post below as of 4pm AKST 7/30 ... Rhode Island #LI-Remote As a Help Desk Operations Specialist, you will play a critical role in ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$27/hr

Rhode Island #LI-Remote As a Bilingual Help Desk Operations Specialist, you will play a critical ... additional information, clarify requests, or assist with issue resolution Provide a calm ...

MRIoA

Senior Azure Cloud Engineer (Remote)

Salt Lake City, UT · On-site +1

$54 - $72/hr

An award-winning remote work environment POSITION OVERVIEW Our Principal Cloud Engineer is a senior ... Provide Tier 2/3 escalation support to the IT Help Desk for complex infrastructure and cloud issues

Danaher

IT Project Manager - Remote

Salt Lake City, UT · On-site +1

$120K - $160K/yr

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

Trucordia

IT Support Specialist

Lindon, UT · On-site +1

This person will serve as a knowledgeable resource for internal users, helping resolve system ... At least 2 to 3 years of experience in a service desk, business systems support, or technical ...

Air National Guard Units

$83K - $109K/yr

Learn more about this agency Duties Help A GS-2210-11, IT SPECIALIST (SYSADMIN): * Serves as a technical expert and focal point for the installation and configuration of hardware and software on ...

asburyauto

IT Enterprise Cloud Architect

Draper, UT · On-site +1

Candidates must be able to work full-time, on-site at our Draper, UT corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead the design ...

asburyauto

IT Enterprise Cloud Architect

Draper, UT · On-site +1

Candidates must be able to work full-time, on-site at our Draper, UT corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead the design ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Utah

Remote It Help Desk information

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Utah? The most popular types of It Help Desk jobs in Utah are:
What are popular job titles related to Remote It Help Desk jobs in Utah? For Remote It Help Desk jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Utah look for? The top searched job categories for Remote It Help Desk jobs in Utah are:
What cities in Utah are hiring for Remote It Help Desk jobs? Cities in Utah with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

IT Helpdesk Support Specialist II

asburyauto

Draper, UT • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels.

The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.

Key Responsibilities

  • Respond to and resolve IT support tickets submitted through the help desk platform
  • Provide technical support over the phone and through remote assistance tools
  • Troubleshoot hardware, software, network, and application issues
  • Escalate complex issues to appropriate IT teams when necessary
  • Document troubleshooting steps and resolutions within the ticketing system
  • Support user account administration and access management
  • Assist with workstation deployments, upgrades, and technology rollouts
  • Maintain a high level of customer service and professionalism
  • Follow established service level agreements (SLAs) and support procedures
  • Participate in ongoing IT projects and process improvements

Required Qualifications

  • Minimum 3 years of professional IT support or Help Desk experience
  • Strong troubleshooting and problem-solving skills
  • Experience supporting Windows environments, Microsoft 365, and common business applications
  • Experience working with ticket management systems
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong customer service mindset and attention to detail

Preferred Qualifications

  • Previous IT experience supporting an automotive dealership group or automotive retail organization
  • Experience with Tekion dealership management systems
  • Familiarity with dealership technology platforms and workflows (CDK, R&R - Reynolds & Reynolds, Cox Automotive,).
  • Experience supporting enterprise applications and remote users
  • Technical certifications (CompTIA, Microsoft, ITIL, etc.) are a plus

Career Growth Opportunity

This is a mid-level position designed for professionals who want to continue building their IT careers. Successful candidates will have opportunities to expand their technical expertise and pursue advancement within Asbury's growing IT organization, including paths into:

  • Systems Administration
  • Network Engineering
  • Cybersecurity
  • Cloud Technologies
  • IT Operations
  • Application Support
  • IT Leadership

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Paid training 
  • Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which includes paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities

INDOTHER 

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