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Remote It Help Desk Jobs in Provo, UT (NOW HIRING)

Trucordia

IT Support Specialist

Lindon, UT · On-site +1

This person will serve as a knowledgeable resource for internal users, helping resolve system ... At least 2 to 3 years of experience in a service desk, business systems support, or technical ...

ZAGG Inc

IT Product Owner

Midvale, UT · On-site +1

IT Product Owner Location: Midvale, UT, 84047 Job Summary ZAGG is looking for an IT Product Owner ... Remote work will not be considered at this time. What We're Looking For * An aggressive, results ...

New

asburyauto

IT Enterprise Cloud Architect

Draper, UT · On-site +1

Candidates must be able to work full-time, on-site at our Draper, UT corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead the design ...

asburyauto

IT Enterprise Cloud Architect

Draper, UT · On-site +1

Candidates must be able to work full-time, on-site at our Draper, UT corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead the design ...

Caselle

Payroll / Payroll Client Services/CSR

Provo, UT · On-site +1

$56K - $58K/yr

We're a growing technology company of just over 200 employees based in Provo, Utah, helping local ... help desk roles, ideally in a SaaS or software environment. * Excellent verbal and written ...

BambooHR

Information Security Architect

Draper, UT · Remote

This is a remote position available in the state listed on this job. Additionally, employment with ... This role operates with a high degree of autonomy and influence, partnering across engineering, IT, ...

Akraya Inc.

Gaming Software Engineer: 25-05356

Lehi, UT · On-site +1

$101.34 - $105.63/hr

Remote as per CST time zone (Lehi, UT, US) Pay Range: $101.34 - $105.63 per hour on w-2 Job Summary ... ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment ...

Shugo

Mobile Developer

South Jordan, UT · Remote

Company Description Fledgling tech company looking to expand it's software footprint in the payroll/HR/HCM world. Fantastic company culture: * lax dress policy * remote work opportunity * weekly paid ...

Egnyte

Senior Sales Engineer - AEC

Draper, UT · Remote

$125K - $140K/yr

SENIOR SALES ENGINEER - AEC US REMOTE; RALEIGH, NC, DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR ... Leverage your background in IT, Engineering or Construction to act as a trusted advisor. You will ...

Bamboo Insurance

Engineering Manager

Midvale, UT · Remote

$170K/yr

... IT development experience with Java/Guidewire experience * React or nextjJS or any frontend related experience Physical Requirements: * Prolonged periods of sitting at a desk and working on a ...

Adobe

Device Experience Platform Developer

Lehi, UT · Remote

$115K - $218K/yr

This role partners closely with Endpoint, Workplace, and IT Operations teams to transform device ... Develop Remote Actions using PowerShell. Build workflows using Nexthink Flow. Create NQL queries.

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Provo, UT

Remote It Help Desk information

See Provo, UT salary details

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How much do remote it help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote it help desk in Provo, UT is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.57 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Provo, UT?

The most popular types of It Help Desk jobs in Provo, UT are:

What job categories do people searching Remote It Help Desk jobs in Provo, UT look for?

The top searched job categories for Remote It Help Desk jobs in Provo, UT are:

What cities near Provo, UT are hiring for Remote It Help Desk jobs?

Cities near Provo, UT with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Provo, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,552 per year, or $21.9 per hour.

IT Support Specialist

Trucordia

Lindon, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Company Description
Extraordinary opportunity. Exceptional experience.
Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unmatched opportunities for our employees, clients and stakeholders.
We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
Trucordia Values
  1. We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
  2. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
  3. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"?
  4. We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
  5. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.

Job Description
Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions, technical troubleshooting, and day-to-day support requests, with a particular emphasis on AMS360 and other Vertafore products.
This person will serve as a knowledgeable resource for internal users, helping resolve system issues, document support interactions, and ensure employees have a smooth experience with the tools they rely on every day. The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and experience supporting business-critical insurance technology platforms
Duties and Responsibilities:
  • Respond to and resolve user support requests in a timely, service-oriented manner through phone, email, in-person, and internal ticketing channels.
  • Provide day-to-day support for AMS360 and other Vertafore products, helping users troubleshoot issues and navigate system functionality.
  • Serve as a knowledgeable resource for Agency Management System questions, escalating more complex issues when needed.
  • Troubleshoot software, access, workflow, and user-experience issues, partnering with internal teams to resolve them effectively.
  • Maintain accurate documentation of support interactions, recurring issues, resolutions, and internal service standards.
  • Support employee onboarding and system access needs related to AMS360, Vertafore products, and other business tools.
  • Assist with system enhancements, testing, user acceptance testing, and process improvements as needed.
  • Partner cross-functionally with business, IT, and operations teams to support internal users and improve the overall support experience.

Qualifications
  • At least 2 to 3 years of experience in a service desk, business systems support, or technical support role.
  • Experience supporting Agency Management Systems, with AMS360 and Vertafore product experience strongly preferred.
  • Prior experience in the insurance industry or a related business environment preferred.
  • Strong customer service skills with the ability to support users with patience, professionalism, and urgency.
  • Comfortable troubleshooting software issues and explaining technical information to non-technical users.
  • Highly organized and detail-oriented, with the ability to manage multiple support requests and competing priorities.
  • Strong written and verbal communication skills, including the ability to create clear, user-friendly documentation.
  • Collaborative team player who can work effectively with business stakeholders, IT teams, and end users at all levels.

Additional Information
Please see our company Benefits:
  • Medical, Dental, Vision
  • Life and AD&D insurance
  • FSA / HSA
  • Commuter & Child Care FSA
  • Cancer Support Benefits
  • Pet Insurance
  • Accident & Critical Illness
  • Hospital Indemnity
  • Employee Assistance Program (EAP)
  • 11 Paid Holidays
  • Flexible PTO
  • 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the "Company") is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

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