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Entry Level It Help Desk Jobs in Provo, UT (NOW HIRING)

Holiday Oil

Help Desk Technician I

Draper, UT

$18.75 - $25.25/hr

Join Our Team Job Purpose The Help Desk Technician I is an entry-level role that provides support ... Escalate complex or unresolved issues to senior technicians or IT management. * Adhere to IT ...

New

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Join Our Team Job Purpose The Help Desk Technician I is an entry-level role that provides support ... Escalate complex or unresolved issues to senior technicians or IT management. * Adhere to IT ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Join Our TeamJob PurposeThe Help Desk Technician I is an entry-level role that provides support to ... Contribute to additional IT projects, tasks, or initiatives to support organizational ...

New

Riverton City

IT Technician

Riverton, UT · On-site

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Riverton City

IT Technician

Riverton, UT

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Riverton City

IT Technician

Riverton, UT · On-site

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Unicity

IT Support Specialist

Provo, UT

Position Summary Unicity is looking for an entry-level IT Support Specialist to join our ... Tier 1 Helpdesk Support: Serve as the first point of contact for the Helpdesk system, answering and ...

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to ... This role includes setting up and maintaining equipment, responding to help desk requests, and ...

GSP Marketing Technologies

IT Technical Support

Provo, UT

$20.50 - $28/hr

Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ... Must be able to explain complex information in a way that fosters understanding both in groups and ...

Unicity

IT Support Specialist

Provo, UT · On-site

Position Summary Unicity is looking for an entry-level IT Support Specialist to join our ... Tier 1 Helpdesk Support: Serve as the first point of contact for the Helpdesk system, answering and ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ... Must be able to explain complex information in a way that fosters understanding both in groups and ...

Unicity USA Inc

IT Support Specialist

Provo, UT

Position Summary Unicity is looking for an entry-level IT Support Specialist to join our ... Tier 1 Helpdesk Support: Serve as the first point of contact for the Helpdesk system, answering and ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Provo, UT

Entry Level It Help Desk information

See Provo, UT salary details

$12

$21

$32

How much do entry level it help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entry level it help desk in Provo, UT is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.57 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Provo, UT?

The most popular types of It Help Desk jobs in Provo, UT are:

What are popular job titles related to Entry Level It Help Desk jobs in Provo, UT?

For Entry Level It Help Desk jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Provo, UT look for?

The top searched job categories for Entry Level It Help Desk jobs in Provo, UT are:

What cities near Provo, UT are hiring for Entry Level It Help Desk jobs?

Cities near Provo, UT with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Provo, UT as of August 2026, with employment types broken down into 65% Full Time, 30% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,552 per year, or $21.9 per hour.

IT Help Desk Supervisor - BYU Law School (part-time, 28 hours/week)

Brigham Young University

Provo, UT • On-site

$22.50 - $29.25/hr

Part-time

Retirement

Posted 20 days ago

Brigham Young University rating

7.4

Company rating: 7.4 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

338th of 622 rated colleges and universities

Job description

Why Work at BYU
As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life."
Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it hard to imagine a more inspiring place to work.
Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.
WHO WE ARE
Founded in 1973, the J. Reuben Clark Law School at Brigham Young University (BYU Law) has grown into one of the nation's leading law schools. Boasting an expert faculty and strong student body, the Law School provides an exceptional education grounded in legal theory, enhanced by experiential learning, and enlightened by the laws of God.
WHAT WE DO
At BYU Law, we prepare students for meaningful careers and contributions to society. We provide opportunities for students to develop leadership, transactional, and litigation skills while fostering professionalism, civility, ethics, and cross-cultural competence. Every member of the BYU Law community contributes to creating an environment where students develop both professionally and personally.
WHAT YOU'LL DO IN THIS POSITION
As the Law School IT Help Desk Supervisor, you will oversee the daily operation of the Law School Help Desk while supervising student employees who provide exceptional technical support to faculty, staff, students, and alumni. This position also plays an important role in supporting the Law School's web presence and IT department initiatives.
Responsibilities
IT Help Desk Leadership
  • Recruit, hire, train, supervise, and evaluate student Help Desk employees.

  • Lead and mentor student technicians in delivering high-quality customer service and technical support.

  • Coordinate daily Help Desk operations and prioritize service requests.

  • Support and maintain laptops, desktops, workstations, servers, and operating systems.

  • Monitor customer satisfaction and service quality metrics.

  • Participate on IT project teams and complete special technology initiatives.

Website & Digital Content Support
  • Supervise student employees responsible for website maintenance.

  • Train students in web content creation and design best practices.

  • Design and update Law School web pages for style, usability, and content.

  • Develop scripts and reports to collect website, Help Desk, and project management data.

  • Monitor web analytics and other IT performance metrics.

IT Operations & Administration
  • Participate in IT strategic planning and design-thinking initiatives.

  • Lead departmental documentation efforts.

  • Support IT project management activities.

  • Prepare reports, presentations, and meeting documentation.

  • Track IT budgets, software licensing, and departmental administrative records.

WHAT QUALIFIES YOU FOR THIS ROLE?
Required
  • Minimum of 2 years of management experience supervising customer service or Help Desk operations, or an equivalent combination of education and related experience.

  • Experience using Microsoft Office applications, including Word and Excel.

  • Experience with graphic design and website layout/design.

  • Experience using one or more Adobe Creative Cloud applications such as Acrobat, InDesign, Illustrator, or Photoshop.

  • Strong leadership, organizational, and interpersonal skills.

  • Demonstrated ability to learn new technologies and software.

  • Self-motivated, detail-oriented, and capable of making sound decisions independently.

  • Experience editing and maintaining digital content.

Preferred
  • Microsoft certifications related to Active Directory, Azure, or Microsoft Entra.

  • Experience with WordPress.

  • Experience using Google Analytics, Adobe Analytics, or similar web analytics tools.

WHAT WE OFFER IN RETURN
This position comes with fantastic benefits, including:
  • 401(k). BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (rehires may qualify for different retirement plans).

  • Employee assistance program, available to the employee and all members of their household.

  • Tuition benefits after two years.

  • Access to athletic facilities.

  • Access to the library.

  • Free on-campus parking.

  • Free UTA passes for employee, spouse, and qualified dependents.

  • Discounts at the BYU Store and for many events at BYU.

Pay Grade: 49
Typical Starting Pay:
$22.50 to $29.25/hourly
The actual compensation offered will take into consideration internal equity and may vary based on the candidate's job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.
Desired Start Date: ASAP
Job Close Date: Open until filled
Required Documents: Please attach a resume and cover letter.
Members of the Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
BYU is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!
Required Documents:
All Staff positions require a resume.
Refer to the Job Posting for any additional required documents.
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!

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