ZipRecruiter

Log In

2

Entry Level It Help Desk Jobs in Roy, UT (NOW HIRING)

E.L. Blake, Inc.

Help Desk Specialist

Clearfield, UT · On-site

$60K - $75K/yr

Help Desk Specialist Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually ... Associate's or Bachelor's degree in Information Technology or a related field * CompTIA A+, Network ...

E. L. Blake, Inc.

Help Desk Specialist

Clearfield, UT · On-site

$60K - $75K/yr

Help Desk Specialist Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually ... Associate's or Bachelor's degree in Information Technology or a related field * CompTIA A+, Network ...

Wasatchproperty

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an ... Experience using an IT service-management and asset-management platform such asFreshservice, Jira ...

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an ... Experience using an IT service-management and asset-management platform such asFreshservice, Jira ...

American Cruise Lines

IT Supervisor

Farmington, UT · On-site

$90K - $110K/yr

This role is responsible for supervising help desk operations, mentoring IT staff, coordinating hardware, software, and network support, and ensuring reliable IT services across all locations. At ...

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar's TechServices team has an opportunity for an ... Experience using an IT service-management and asset-management platform such as Freshservice, Jira ...

American Cruise Lines

IT Support Tech

Farmington, UT · On-site

$20.50 - $28/hr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to ... This role includes setting up and maintaining equipment, responding to help desk requests, and ...

EWF

IT/Network Manager

Clearfield, UT · On-site

$35.76/hr

Help Desk & Technical SupportOperate or manage a 24/7 help desk with toll-free telephone and email ... Monitor continuously for conflicts with IT systems and report immediately.Provide weekly ...

ServiceSource (Virginia)

IT Support

Clearfield, UT · On-site

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Field incoming requests to the Service Desk via phone, e-mail, and in-person to ensure courteous ...

ServiceSource, Inc.

IT Support

Clearfield, UT · On-site

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Field incoming requests to the Service Desk via phone, e-mail, and in-person to ensure courteous ...

ServiceSource

IT Support

Clearfield, UT · On-site

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Field incoming requests to the Service Desk via phone, e-mail, and in-person to ensure courteous ...

LoanPro

IT Specialist

Farmington, UT · On-site

Perform Clean Desk audits, Mobile Configuration audits, and any other audits as needed. * Desktop ... Come help us build LoanPro. If you need an accommodation to apply for the position or during the ...

next page

Showing results 1-20

All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Roy, UT

Entry Level It Help Desk information

See Roy, UT salary details

$12

$22

$32

How much do entry level it help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level it help desk in Roy, UT is $22.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.76 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What job categories do people searching Entry Level It Help Desk jobs in Roy, UT look for? The top searched job categories for Entry Level It Help Desk jobs in Roy, UT are:
What cities near Roy, UT are hiring for Entry Level It Help Desk jobs? Cities near Roy, UT with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Roy, UT as of August 2026, with employment types broken down into 63% Full Time, 31% Part Time, 2% Temporary, and 4% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $45,928 per year, or $22.1 per hour.

Help Desk Specialist

E.L. Blake, Inc.

Clearfield, UT • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Help Desk Specialist

Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually


About E.L. Blake Corporation

E.L. Blake Corporation (ELB) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing mission-critical operational and technical support to the U.S. Department of Defense, with a focus on U.S. Air Force mission planning systems. ELB delivers highly skilled personnel and scalable solutions that ensure system readiness, operational compliance, and mission success across global environments.


Position Overview

E.L. Blake Corporation is seeking a Help Desk Specialist to support U.S. Air Force mission planning operations at Hill AFB, Utah. This position serves as a primary point of contact for users requiring technical assistance and operational support for mission planning systems.


The selected candidate will troubleshoot hardware, software, system access, and configuration issues; document and manage support requests; and help ensure operational continuity for users supporting mission-critical activities worldwide. This role requires strong customer service and troubleshooting skills with a commitment to mission support.


Why Join ELB

This position offers the opportunity to work in a hands-on technical support role supporting users across a global mission planning environment. You will troubleshoot real-world technical challenges, interact directly with end users, and help ensure the reliability and availability of systems supporting daily mission operations.


Key Responsibilities

  • Serve as the primary point of contact for users requiring technical support via phone, email, and ticketing systems.
  • Troubleshoot and resolve hardware, software, system access, and configuration issues while maintaining high levels of customer service.
  • Document support requests, troubleshooting actions, and issue resolutions within the help desk ticketing system.
  • Escalate unresolved or mission-impacting issues to appropriate technical resources and program leadership.
  • Support operational continuity through proactive troubleshooting, user assistance, and adherence to security and operational procedures.

Required Qualifications

  • U.S. Citizenship (required)
  • Active Secret Security Clearance (required)
  • High School Diploma or equivalent
  • Experience supporting users in a help desk environment utilizing ticketing systems such as ServiceNow, Remedy, or similar platforms
  • Strong troubleshooting, communication, and customer service skills

Preferred Qualifications

  • Associate's or Bachelor's degree in Information Technology or a related field
  • CompTIA A+, Network+, Security+, or equivalent certification
  • Experience supporting DoD, U.S. Air Force, or mission-critical operational environments

Compensation & Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Responsible Time Off (RTO) - flexible time off policy
  • 40 hours of paid sick leave annually
  • Paid holidays
  • Company-paid basic life insurance

Apply