ZipRecruiter

Log In

1

Help Desk Jobs in Roy, UT (NOW HIRING)

E.L. Blake, Inc.

Help Desk Specialist

Clearfield, UT · On-site

$60K - $75K/yr

Help Desk Specialist Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually About E.L. Blake Corporation E.L. Blake Corporation (ELB) is a Service-Disabled Veteran-Owned Small ...

E. L. Blake, Inc.

Help Desk Specialist

Clearfield, UT · On-site

$60K - $75K/yr

Help Desk Specialist Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually About E.L. Blake Corporation E.L. Blake Corporation (ELB) is a Service-Disabled Veteran-Owned Small ...

BC Tech Pro

IT Help Desk

Magna, UT

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...

BC Tech Pro

IT Help Desk

Promontory, UT · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...

Capital Vacations

Front Desk Supervisor

UT · On-site

$16.50 - $21.25/hr

The Front Desk Supervisorsupervises the daily operations of the front desk, rooms control, and PBX ... We encourage you to join our team and help us in fulfilling our purpose. If this opportunity ...

TownePlace Suites Layton

Front Desk Agent

Layton, UT · On-site

$15/hr

Join Our Hospitality Team and Help Create Exceptional Guest Experiences! TownePlace Suites by Marriott Layton is seeking a friendly, dependable, and customer-focused Part-Time Front Desk Agent to ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Roy, UT

Help Desk information

See Roy, UT salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for help desk in Roy, UT is $22.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.76 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What job categories do people searching Help Desk jobs in Roy, UT look for? The top searched job categories for Help Desk jobs in Roy, UT are:
What cities near Roy, UT are hiring for Help Desk jobs? Cities near Roy, UT with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Roy, UT as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,928 per year, or $22.1 per hour.

Help Desk Specialist

E.L. Blake, Inc.

Clearfield, UT • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Help Desk Specialist

Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually


About E.L. Blake Corporation

E.L. Blake Corporation (ELB) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing mission-critical operational and technical support to the U.S. Department of Defense, with a focus on U.S. Air Force mission planning systems. ELB delivers highly skilled personnel and scalable solutions that ensure system readiness, operational compliance, and mission success across global environments.


Position Overview

E.L. Blake Corporation is seeking a Help Desk Specialist to support U.S. Air Force mission planning operations at Hill AFB, Utah. This position serves as a primary point of contact for users requiring technical assistance and operational support for mission planning systems.


The selected candidate will troubleshoot hardware, software, system access, and configuration issues; document and manage support requests; and help ensure operational continuity for users supporting mission-critical activities worldwide. This role requires strong customer service and troubleshooting skills with a commitment to mission support.


Why Join ELB

This position offers the opportunity to work in a hands-on technical support role supporting users across a global mission planning environment. You will troubleshoot real-world technical challenges, interact directly with end users, and help ensure the reliability and availability of systems supporting daily mission operations.


Key Responsibilities

  • Serve as the primary point of contact for users requiring technical support via phone, email, and ticketing systems.
  • Troubleshoot and resolve hardware, software, system access, and configuration issues while maintaining high levels of customer service.
  • Document support requests, troubleshooting actions, and issue resolutions within the help desk ticketing system.
  • Escalate unresolved or mission-impacting issues to appropriate technical resources and program leadership.
  • Support operational continuity through proactive troubleshooting, user assistance, and adherence to security and operational procedures.

Required Qualifications

  • U.S. Citizenship (required)
  • Active Secret Security Clearance (required)
  • High School Diploma or equivalent
  • Experience supporting users in a help desk environment utilizing ticketing systems such as ServiceNow, Remedy, or similar platforms
  • Strong troubleshooting, communication, and customer service skills

Preferred Qualifications

  • Associate's or Bachelor's degree in Information Technology or a related field
  • CompTIA A+, Network+, Security+, or equivalent certification
  • Experience supporting DoD, U.S. Air Force, or mission-critical operational environments

Compensation & Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Responsible Time Off (RTO) - flexible time off policy
  • 40 hours of paid sick leave annually
  • Paid holidays
  • Company-paid basic life insurance

Apply