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Help Desk Jobs in Draper, UT (NOW HIRING)

BioFire Defense

Help Desk Manager

Salt Lake City, UT · On-site

$68K - $73K/yr

The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, and III IT Support Specialists. This role ensures high-quality support services, manages ...

Phaxis

Help Desk Agent

South Jordan, UT · On-site

$16.25 - $20.75/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Bohme

IT Help Desk Lead

Draper, UT · On-site

About the Role We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and ...

böhme

IT Help Desk Lead

Draper, UT · On-site

They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across the organization while improving processes and acting as an escalation ...

ID Logistics

Sr. Help Desk Technician

West Jordan, UT · On-site

$65K - $73K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of ...

Kane is Able

Sr. Help Desk Technician

West Jordan, UT

$65K - $73K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of ...

BC Tech Pro

IT Help Desk

Magna, UT

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...

Les Olson IT

Lindon Help Desk Specialist

Lindon, UT · On-site

About the role If you're passionate about helping people and solving technical challenges, this role might be the perfect next step in your IT career. At Les Olson IT, you'll be the first point of ...

Les Olson IT

LV Help Desk Specialist

Lindon, UT · On-site

About the role If you're passionate about helping people and solving technical challenges, this role might be the perfect next step in your IT career. At Les Olson IT, you'll be the first point of ...

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

This role provides leadership for the Help Desk team, establishes service management best practices, develops team members, and partners closely with other IT functions to ensure reliable technology ...

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All JobsHelp Desk JobsHelp Desk Jobs in Draper, UT

Help Desk information

See Draper, UT salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk in Draper, UT is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.28 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What job categories do people searching Help Desk jobs in Draper, UT look for? The top searched job categories for Help Desk jobs in Draper, UT are:
What cities near Draper, UT are hiring for Help Desk jobs? Cities near Draper, UT with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Draper, UT as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $45,016 per year, or $21.6 per hour.

Help Desk Manager

BioFire Defense

Salt Lake City, UT • On-site

$68K - $73K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

At BioFire Defense, our workplace is as vibrant as our mission: casual vibes, intense execution, and a passion for IMPACT.
Description and Responsibilities
Position Summary:
The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, and III IT Support Specialists. This role ensures high-quality support services, manages escalations, and oversees processes, SLAs, and customer experience. The Manager focuses on service delivery excellence, team development, and strategic process improvement while remaining hands-on when necessary to maintain support standards.
Principal Job Duties and Responsibilities:
  • Perform all work in compliance with company policy and within the guidelines of BioFire Defense's Quality System.
  • Maintain all responsibilities and performance standards of the IT Support Specialist I, II, and III while serving as a leader and mentor to these roles.
  • Oversee the entire IT Support staff, ensuring end users receive appropriate and timely assistance.
  • Lead, coach, and mentor staff to ensure professional growth and technical competency.
  • Define, enforce, and continuously improve Service Level Agreements (SLAs) and ticketing workflows.
  • Manage all procedures related to identification, prioritization, and resolution of help requests.
  • Monitor, track, and coordinate team functions to ensure optimal workstation performance organization wide.
  • Collaborate with Systems Engineering, Networking, and Security teams on organizational infrastructure changes.
  • Manage vendor relations and agreements for IT Support systems, hardware, and service deliverables.
  • Create, manage, and close projects from start to finish, effectively utilizing team resources.
  • Analyze performance trends and report metrics to senior leadership to drive strategic IS decisions.

Qualifications
Training and Education: (Minimum education and/or training requirements for this position, i.e., high school diploma, college degree, certification.)
  • High school diploma (or equivalent) required.
  • Leadership and Advanced Technical certifications (Network+, Security+, or Microsoft Associate, etc.) preferred.
  • Business and Leadership certifications (ITIL, PMP, or CSM, etc.) preferred.

Experience: (Minimum time and type experience required for this position.)
  • 5+ years in IT support with a proven track record of leadership or project management.

Skills: (Special skills required, e.g., negotiation, technical writing; statistical evaluation.)
  • Strong understanding of Active Directory, Exchange, and M365 ecosystems.
  • Experience managing SLAs and help desk deliverables.
  • Strong background in project management and resource allocation.
  • Excellent written and oral communication skills; ability to adhere to written and verbal instructions.
  • Expert communication and stakeholder management skills.

Physical Requirements: (List any special physical requirements needed to perform the job, such as ability to lift specific weight. List "None" if there are no special requirements.)
  • Lifting and transporting moderately heavy objects (computers, servers).
  • Dexterity of hands and fingers to operate power tools and handle delicate computer components.
  • Professional appearance and behavior, including strict punctuality.
  • Travel as required.

Benefits:
Medical
Dental
Vision
Bonus eligible
9/8/80 work schedule (every other Friday off)
401k - company match of 5% regardless of participation and up to a total of 9.5% company match if contributing
160 Hours of PTO (prorated from date of hire)
9 Paid Holidays
Paid Winter Break from the work week between December 24 thru December 31
Participation in Company's Wellness Program (discounted medical premiums)
Multiple Company Sponsored Events Each Year (catered breakfast/lunch, holiday parties, snacks)
Convenient location near I-15 and Trax Station
Free Parking
Our EEO Policy
BioFire Defense is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. BioFire Defense complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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