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Help Desk Jobs in Draper, UT (NOW HIRING)

VASA Fitness

IT Help Desk - Tier 1

Orem, UT · On-site

PURPOSE This position is for the VASA Fitness Corporate IT Service Desk. This role involves ... Knowledge of helpdesk ticketing systems for incident tracking * Excellent communication skills for ...

VASA Fitness

IT Help Desk - Tier 1

Orem, UT

PURPOSE This position is for the VASA Fitness Corporate IT Service Desk. This role involves ... Knowledge of helpdesk ticketing systems for incident tracking * Excellent communication skills for ...

JConnect Infotech

Service Desk Support

South Jordan, UT · On-site

$19 - $25.50/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... similar helpdesk platforms effectively. Service Management • Collaborate with developers ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · Hybrid

$36.34 - $45.42/hr

Deal Desk Analyst 3 Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity ... help structure profitable, compliant transactions that meet internal stakeholders' needs and ...

NextDeavor Inc.

Deal Desk Analyst

Lehi, UT

$32.70 - $40.87/hr

Deal Desk Analyst You'll be joining Adobe on a contract opportunity, employed through NextDeavor ... help structure profitable, compliant transactions that address the needs of internal corporate ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · Hybrid

$35.47 - $44.34/hr

... help structure profitable, compliant transactions that enable the sales organization to close deals while protecting revenue recognition and policy compliance. You will partner with Sales, Legal ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT

$27.43 - $34.28/hr

Deal Desk Analyst 3 Full-time Lehi, UT You'll be joining Adobe on a contract opportunity, employed ... help structure profitable, compliant transactions that address the needs of internal corporate ...

CR-T

Support Desk Level 2 Technician

American Fork, UT · On-site

These can be escalated from the Continuum help desk, from Tier 1, or directly assigned after they call in to dispatch * Resolve desktop support issues with clients. * Address break fix issues that ...

CR-T

Support Desk Level 2 Technician

American Fork, UT · On-site

$18 - $24.25/hr

These can be escalated from the Continuum help desk, from Tier 1, or directly assigned after they call in to dispatch * Resolve desktop support issues with clients. * Address break fix issues that ...

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All JobsHelp Desk JobsHelp Desk Jobs in Draper, UT

Help Desk information

See Draper, UT salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk in Draper, UT is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.28 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What job categories do people searching Help Desk jobs in Draper, UT look for? The top searched job categories for Help Desk jobs in Draper, UT are:
What cities near Draper, UT are hiring for Help Desk jobs? Cities near Draper, UT with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Draper, UT as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $45,016 per year, or $21.6 per hour.

IT Help Desk - Tier 1

VASA Fitness

Orem, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

VASA Fitness rating

5.3

Company rating: 5.3 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

52nd of 63 rated gym and leisure clubs

Job description

POSITION TITLE: IT Support Technician, Tier 1
REPORTS TO: IT Manager, IT Team Lead
DIRECT REPORTS: N/A
LOCATION (Club / Corporate): Corporate -- CO/UT Office
COMPENSATION: $22.06-$25.64/hour
BONUS ELIGIBILITY: N/A
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
BENEFITS
All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. Additional benefit packages are available for employees who work 30+ hours per week.
  • 40 Hours Per Week Employees: Paid Time Off, Paid Holidays, Paid Parental Leave, and Health, Dental, Vision Benefits

Come join VASA Fitness and join a passionate, fun, and united team!
Proud to be a 'Great Place to Work' certified company!
PURPOSE
This position is for the VASA Fitness Corporate IT Service Desk. This role involves resolving technical issues, managing computer systems, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will possess strong communication skills, technical expertise, and a customer-focused approach to support end-users effectively across various platforms and devices. This position is an in-office position and may require some local travel.
KEY RESPONSIBILITES AND COMPETENCIES
  • Provide technical support to end-users via phone, email, or remote access tools, addressing hardware and software issues promptly
  • Troubleshoot software problems related to operating systems such as Windows and macOS, including Microsoft Office applications
  • Manage computer hardware components and peripherals, ensuring proper functioning and timely repairs or replacements
  • Maintain and support computer networks including LAN, DNS, TCP/IP configurations, and network hardware
  • Support mobile devices and operating systems to ensure connectivity and security compliance
  • Utilize ITSM tools for ticket management and documentation of incidents
  • Inform management of recurring issues and redirect problems to the correct resource
  • Identify and escalate situations requiring urgent attention
  • Assist with maintaining and updating the IT knowledge base
  • Upkeep Inventory as hardware is issued, returned or retired
  • Configuration and troubleshooting of telecommunications systems
  • Other reasonable tasks as assigned by IT leadership

Skills
  • Knowledge of technical support practices across various operating systems (Windows, macOS)
  • Proficiency in software troubleshooting, computer management, and hardware diagnostics
  • Familiarity with Microsoft Office Suite and Active Directory
  • Familiar with troubleshooting Printer hardware and software
  • Experience with computer networking concepts such as TCP/IP, DNS, LAN/WAN configuration
  • Knowledge of helpdesk ticketing systems for incident tracking
  • Excellent communication skills for effective customer service delivery in a fast-paced environment
  • Analysis skills for diagnosing complex technical issues related to hardware or software failures
  • Familiarity with network administration tasks involving TCP/IP protocols and network device configuration

Minimum Qualifications
  • CompTIA A+ Cert preferred
  • Customer Service experience
  • Computer Hardware and Software troubleshooting experience

Requirements
  • Stress tolerance
  • Attention to detail
  • Team interaction
  • Customer service orientation
  • Adaptability and learning
  • Problem analysis and resolution
  • Oral and written communication skills

DRIVING REQUIREMENTS
  • Must have a valid driver's license and reliable personal vehicle to visit corporate office and local clubs as needed.
  • Must be able to travel to various states within the United States as needed with prior notice
  • Must maintain current auto insurance that meets state minimum requirements.
  • Mileage will be reimbursed in accordance with company policy.

DRIVING REQUIREMENTS
  • Must have a valid driver's license and reliable personal vehicle to visit corporate office and local clubs as needed.
  • Must maintain current auto insurance that meets state minimum requirements.
  • Mileage will be reimbursed in accordance with company policy.

WORKING CONDITIONS
Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.
PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS
  • Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
  • Physical Strength: Sitting, standing, and walking. Must be able to lift, push, pull, and move a minimum of 30 pounds.
  • Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients.
  • Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
VASA Fitness is an Equal Opportunity Employer
1259 South 800 East, UT Corporate Office, Utah 84097

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