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Help Desk Jobs in Draper, UT (NOW HIRING)

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

Software Guidance & Assistance, Inc., (SGA), is searching for a Deal Desk Analyst for a contract ... The primary focus of this position will be to help structure profitable and compliant transactions ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT

$27.41 - $34.27/hr

Deal Desk Analyst 3 Full-time Lehi, UT You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental benefits for ...

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

Software Guidance & Assistance, Inc., (SGA), is searching for a Deal Desk Analyst for a contract ... The primary focus of this position will be to help structure profitable and compliant transactions ...

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

Software Guidance & Assistance, Inc., (SGA), is searching for a Deal Desk Analyst for a CONTRACT ... The primary focus of this position will be to help structure profitable and compliant transactions ...

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

Software Guidance & Assistance, Inc., (SGA), is searching for a Deal Desk Analyst for a contract ... The primary focus of this position will be to help structure profitable and compliant transactions ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · Hybrid

$36.34 - $45.42/hr

Deal Desk Analyst 3 Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental benefits for ...

Compunnel, Inc.

Service Desk Agent

South Jordan, UT · On-site

$22/hr

Job Summary The Service Desk Agent serves as the first point of contact for users calling the IT Service Desk. This role is responsible for delivering exceptional customer service, resolving ...

Compunnel, Inc.

Service Desk Agent

South Jordan, UT · On-site

$22/hr

Job Summary The Service Desk Agent serves as the first point of contact for users calling the IT Service Desk. This role is responsible for delivering exceptional customer service, resolving ...

TEKsystems

Deal Desk Analyst 3

Lehi, UT · Hybrid

$40.89/hr

We are seeking an Deal Desk Analyst to support the successful structuring, review, and approval of ... This role serves as a strategic partner to sales teams, helping balance customer needs with ...

TEKsystems

Deal Desk Analyst 3

Lehi, UT · Hybrid

$40.89/hr

We are seeking an Deal Desk Analyst to support the successful structuring, review, and approval of ... This role serves as a strategic partner to sales teams, helping balance customer needs with ...

Adobe, Inc.

Deal Desk Analyst

Lehi, UT · On-site

$107K - $186K/yr

The Opportunity Join Adobe as a Deal Desk Analyst in Lehi, UT, leading first-line approvals for ... help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal ...

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All JobsHelp Desk JobsHelp Desk Jobs in Draper, UT

Help Desk information

See Draper, UT salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk in Draper, UT is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.28 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What job categories do people searching Help Desk jobs in Draper, UT look for? The top searched job categories for Help Desk jobs in Draper, UT are:
What cities near Draper, UT are hiring for Help Desk jobs? Cities near Draper, UT with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Draper, UT as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $45,016 per year, or $21.6 per hour.

IT Support/ Help Desk in South Jordan, UT 84095

Amicis Global

South Jordan, UT • On-site

$20 - $24/hr

Contractor

Re-posted 9 days ago

Job description

Title: IT Support
Location: South Jordan, UT 84095
Duration: 06 - 12 months
About Job:
Summary:
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Roles and Responsibilities:
• Demonstrate strong customer service skills to provide phone support including.
o Listening to the customer to gain an accurate understanding of the situation.
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue.
o Producing accurate, detailed documentation at the client, problem, and incident level.
o Resolving conflict.
• Responsible for high-quality end-user technical support, related to enterprise software and hardware.
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focu,s and a positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person.
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly.
• Identifies and works with internal end users to provide guidance and support, sound communications, and customer service principles without becoming unprofessional in difficult situations.
• Provides investigation, diagnosis, resolution, and recovery for hardware/software problems.
• Installs, modifies, cleans up, runs diagnostic programs, and repairs computer hardware/ peripherals and software.
Education, Experience and Skills:
• Excellent customer service skills required.
• Excellent communication skills required.
• Two to five years of proven, qualified related work experience in a comparable complex, high tech, and fast-paced work environment.
• Preferred work experience in a technical support role but not required.
• Required Education: High school diploma or GED with relevant work experience.
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
• Self-motivated and able to work on own initiative in a high-pressure environment.
• Willing to work variable shifts including evenings, weekends, and public holidays.
Responsible for high-quality end-user technical support, related to enterprise software and hardware.
An understanding of technology and the ability to apply that knowledge to support all existing systems.
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems.
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast-paced work environment.
 
 
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