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Help Desk Jobs in Bountiful, UT (NOW HIRING)

BAE Systems

Help Desk Analyst

Hill Air Force Base, UT · On-site

$61K - $104K/yr

Resolve technical problems in a help desk environment * Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support ...

AutoSavvy

Help Desk III

Woods Cross, UT · On-site

$18.75 - $25.50/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support ...

Integrity Marketing Group

Help Desk Technician

Farmington, UT · On-site

$19 - $25.50/hr

Job Summary This is an in-person, office-based Tier 2 Help Desk position that provides hands-on, local support for onsite employees and conference room technology while also supporting Integrity ...

Integritymarketing

Help Desk Technician

Farmington, UT · On-site

$19 - $25.50/hr

Job Summary This is an in-person, office-based Tier 2 Help Desk position that provides hands-on, local support for onsite employees and conference room technology while also supporting Integrity ...

BioFire Defense

Help Desk Manager

Salt Lake City, UT · On-site

$68K - $73K/yr

The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, and III IT Support Specialists. This role ensures high-quality support services, manages ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Join Our Team Job Purpose The Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding ...

New

WesTech Engineering

Help Desk Technician

Salt Lake City, UT · On-site

$18.25 - $24.75/hr

Summary We have an immediate opening for a Help Desk Technician responding to computer help requests from internal staff at our SLC, UT office. Candidates for this position may be required to pass ...

WesTech Engineering

Help Desk Technician

Salt Lake City, UT · Hybrid

$18.25 - $24.75/hr

Summary We have an immediate opening for a Help Desk Technician responding to computer help requests from internal staff at our SLC, UT office. Candidates for this position may be required to pass ...

Wasatchproperty

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...

BAE Systems

Help Desk Anst II

UT · On-site

$61K - $104K/yr

Resolve technical problems in a help desk environment * Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support ...

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar's TechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...

BAE Systems

Help Desk Anst II

UT · On-site

$61K - $104K/yr

Resolve technical problems in a help desk environment * Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support ...

BAE Systems

Help Desk Anst II

UT · On-site

$61K - $104K/yr

Resolve technical problems in a help desk environment * Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Kane is Able

Sr. Help Desk Technician

West Jordan, UT · On-site

$65K - $73K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of ...

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Help Desk information

See Bountiful, UT salary details

$12

$21

$31

How much do help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk in Bountiful, UT is $21.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Bountiful, UT?

The most popular types of Help Desk jobs in Bountiful, UT are:

What job categories do people searching Help Desk jobs in Bountiful, UT look for?

The top searched job categories for Help Desk jobs in Bountiful, UT are:

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Cities near Bountiful, UT with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Bountiful, UT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,393 per year, or $21.8 per hour.

Help Desk Analyst

BAE Systems

Hill Air Force Base, UT • On-site

$61K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

BAE Systems rating

8.4

Company rating: 8.4 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

10th of 49 rated military and defense

Job description


Job Description

About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.
About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

  • Resolve technical problems in a help desk environment
  • Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
  • Resolve access requests for user accounts and other desktop support functions
  • Where possible, use automated tools and scripts to improve efficiency and accuracy
  • Provide technical assistance, training and system documentation for users to promote efficient operation of applications
  • Perform other duties as assigned

What's In It For You

  • Competitive wages
  • Medical
  • Dental
  • 401k
  • Paid time off
  • Work/life balance
  • Career development
  • Tuition reimbursement
  • Mentorship opportunities
  • Rewards & recognition

Work Location
This position will primarily perform these activities in or around Hill AFB, UT.
Travel
<10%
Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired.
#asfs #sitcs



Required Education, Experience, & Skills
Education and Experience Requirements
  • High School Diploma and 6+ years of relevant work experience, or
  • BS/BA Degree and 2+ years of relevant work experience, or
  • MS/MA Degree and 0 years of relevant experience
  • Experience resolving technical problems in a help desk environment
  • Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
  • Experience resolving access requests for user accounts and other desktop support functions
  • Experience using automated tools and scripts to improve efficiency and accuracy
  • Experience developing training and system documentation for users to promote efficient operation of applications
Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.


Preferred Education, Experience, & Skills
Preferred Education and Experience
  • Bachelor's degree in a technical field
  • Experience with Atlassian Jira and Confluence
  • Experience supporting a DoW customer
  • Experience in SharePoint
  • Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

Pay Information
Full-Time Salary Range: $61278 - $104173
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.


About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.Employment Type: FULL_TIME

What BAE Systems employees say

Pay

Benefits

Hours and flexibility

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About BAE Systems

Sourced by ZipRecruiter

At BAE Systems, we provide some of the world's most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure.

Industry

National security and international affairs and it services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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