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Remote Weekend Help Desk Technician Jobs in Utah

Payroll / Payroll Client Services/CSR

Provo, UT · On-site +1

$56K - $58K/yr

... help desk roles, ideally in a SaaS or software environment. * Excellent verbal and written ... flexible hybrid or remote work options. Most importantly, you'll be part of an innovative ...

Senior Azure Cloud Engineer (Remote)

Salt Lake City, UT · On-site +1

$54 - $72/hr

An award-winning remote work environment POSITION OVERVIEW Our Principal Cloud Engineer is a senior ... Provide Tier 2/3 escalation support to the IT Help Desk for complex infrastructure and cloud issues

Remote Operations Engineer

Sandy, UT · On-site +1

$66K - $89K/yr

Holiday and weekend coverage is required. • Communicate with onsite operations personnel ... technicians, supervisors, process engineers and others to coordinate production and quality ...

Senior IT Manager

Salt Lake City, UT · Remote

$126K - $127K/yr

This role is open to fully remote candidates, with priority given to applicants based in or near ... a help desk that people are glad to contact * Own endpoint security, email protection, access ...

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Customer Service - Accounts Receivable / Utility Billing Support

Provo, UT • On-site, Remote

Caselle
Software Development • 51 - 200 employees

$19.25 - $25.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago


Job description

At Caselle, we believe great software starts with great service. We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud-based solutions. As we continue to expand, we're looking for a Client Service Analyst who's passionate about helping people and thrives in a dynamic, fast-paced environment.
As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. You'll work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.
You'll be the kind of person who enjoys learning new systems, figuring things out, and explaining complex ideas in simple, friendly ways. Whether it's helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve our processes, you'll play an important role in shaping how our clients see us - as trusted partners who care about their success.
A few things that will help you succeed in this role:
  • 1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.
  • Excellent verbal and written communication skills - you're clear, empathetic, and professional.
  • A knack for troubleshooting and problem-solving, paired with curiosity and patience.
  • Comfort with technology and a genuine desire to help people succeed with it.
In return, you'll enjoy competitive pay, a comprehensive benefits package (health, dental, vision, PTO, and 401(k)), and flexible hybrid or remote work options. Most importantly, you'll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant.
If you're ready to build meaningful relationships, grow your technical expertise, and make an impact every day, we'd love to meet you.