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Member Support Supervisor Jobs in Utah (NOW HIRING)

SmithRx

Member Support Quality Analyst

Lehi, UT · On-site

$54K - $64K/yr

Participate in regular QA calibration sessions with QA team members, Member Services supervisors ... Support the call center team as needed. What you will bring to this role: * HS Diploma or GED or ...

SmithRx

Member Support Quality Analyst

Lehi, UT

$54K - $64K/yr

Participate in regular QA calibration sessions with QA team members, Member Services supervisors ... Support the call center team as needed. What you will bring to this role: * HS Diploma or GED or ...

McLane Company

Transportation Supervisor

Salt Lake City, UT · On-site

$70K - $75K/yr

... supporting other teams within the organization. As a member of our team, you'll have the chance to ... The Transportation Supervisor provides direct supervision for a group of assigned Drivers. Benefits ...

Compass Group

SOCCER STADIUM PASTRY SUPERVISOR

Sandy, UT · On-site

$25/hr

Great team member perks like Instapay (early access to your wages) and high interest savings both ... As a Pastry Supervisor , you will support the Culinary and Premium teams by overseeing pastry and ...

Compass Group

SOCCER STADIUM PASTRY SUPERVISOR

Sandy, UT · On-site

$25/hr

Great team member perks like Instapay (early access to your wages) and high interest savings both ... As a Pastry Supervisor , you will support the Culinary and Premium teams by overseeing pastry and ...

Asset Living

Maintenance Supervisor

Salt Lake City, UT · On-site

Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an ... Promote harmony and quality job performance of staff through support and effective leadership

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Member Support Supervisor information

What does a member support supervisor do?

A Member Support Supervisor oversees a team responsible for assisting members or customers, ensuring their inquiries and issues are resolved efficiently. They monitor team performance, provide coaching and training, and implement procedures to improve service quality. Additionally, they may handle escalated cases, analyze member feedback, and collaborate with other departments to enhance the overall member experience.

How does a member support supervisor balance overseeing daily team performance with resolving escalated member issues?

As a Member Support Supervisor, you will often juggle monitoring your team's performance metrics—such as response times and customer satisfaction—while also acting as the escalation point for more complex or sensitive member concerns. This requires strong time management and communication skills, as you may need to shift between coaching staff, analyzing trends, and directly interacting with members. Successful supervisors set clear priorities, delegate routine tasks effectively, and maintain open communication channels to ensure both team success and high-quality member support.

What are the key skills and qualifications needed to thrive as a member support supervisor, and why are they important?

To thrive as a Member Support Supervisor, you need strong leadership abilities, experience in customer service, and typically a background in business or a related field. Familiarity with CRM software, help desk ticketing systems, and performance analytics tools is often expected. Excellent communication, conflict resolution, and team motivation skills help you guide your team and ensure positive member experiences. These skills are crucial for maintaining high service standards, fostering a collaborative environment, and achieving organizational goals.

What is the difference between Member Support Supervisor vs Customer Service Manager?

AspectMember Support SupervisorCustomer Service Manager
CredentialsHigh school diploma or equivalent; experience in support rolesBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, member support teams, healthcare or financial servicesCustomer service departments across various industries
Employer & Industry UsageCommon in healthcare, insurance, and financial sectorsWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentFocus on support team leadership and member relationsBroader customer service management and strategy

The Member Support Supervisor primarily oversees support teams that assist members or clients, focusing on member relations and support quality. The Customer Service Manager has a broader role, managing customer service operations across various industries. While both roles require strong communication skills and experience in support or service, the Supervisor role is more specialized in member or client support within specific sectors like healthcare or finance.

What are popular job titles related to Member Support Supervisor jobs in Utah?

For Member Support Supervisor jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Member Support Supervisor jobs in Utah look for?

The top searched job categories for Member Support Supervisor jobs in Utah are:

What cities in Utah are hiring for Member Support Supervisor jobs?

Cities in Utah with the most Member Support Supervisor job openings:

Member Support Supervisor jobs near you
Infographic showing various Member Support Supervisor job openings in Utah as of June 2026, with employment types broken down into 3% As Needed, 64% Full Time, 22% Part Time, and 11% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Member Support Quality Analyst

SmithRx

Lehi, UT • On-site

$54K - $64K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
  • Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
  • Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward-always.
  • Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:
SmithRx is looking for a high-energy, self-motivated, results-driven Quality Assurance Specialist. This position plays a significant role in the Member Experience by providing insights and data related to agent performance and the member experience. This ideal candidate will have extensive knowledge in customer service, is detail oriented, and has a passion for analysis. This role will require (but not be limited to) statistical analysis, monitoring omnichannel conversations in a call center environment, update Shelf (knowledge base) articles, recommend continuing education, and support the call center production floor as needed.
What you will do:
  • Listen to and review contact center interactions to evaluate performance and ensure policies, positioning, and all standard operating procedures are followed.
  • Review and investigate low scoring surveys and reviews to identify immediate coaching and recovery opportunities.
  • Participate in regular QA calibration sessions with QA team members, Member Services supervisors and managers.
  • Track acute and systemic trends at both the agent and team level.
  • Conduct routine audits and report trends/ improvement opportunities to all stakeholders.
  • Partner with the Call Center Operations and Training teams to recommend continued education for call center agents.
  • Create, manage and maintain dashboards and trackers to provide visibility of agent performance and call drivers to the organization, aiding in process improvement.
  • Assist with creating and editing knowledge base articles, ensuring education materials for call center agents are appropriate and current.
  • Complete case investigations and root cause analysis projects to address escalations and make improvement recommendations.
  • Support the call center team as needed.

What you will bring to this role:
  • HS Diploma or GED or equivalent experience.
  • 4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls or 1+ years experience in a SmithRx internal Quality Assurance position.
  • Experience in Talkdesk (or other Quality Management Software), Shelf, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred.
  • Demonstrated proficiency in Excel and Google Sheets.
  • Strong attention to detail.
  • Effective time management, ability to handle high-volume daily workload efficiently.
  • Strong analytical skills - ability to work with data and develop insights.
  • An obsession with customer experience and customer satisfaction.
  • Strong communication, interpersonal, and presentation skills.
  • Empathic communicator with a consultative approach, able to see things from another individual's point of view.

What SmithRx Offers You:
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

Plano, TX Pay Range
$54,400-$64,000 USD
Lehi, UT Pay Range
$54,400-$64,000 USD
Compensation & Benefits
  • Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
  • Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.

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