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Customer Support Supervisor Jobs in Utah (NOW HIRING)

Verawholehealth

Customer Support Manager

Sandy, UT · Hybrid

$74K - $111K/yr

Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite ... You will coach supervisors, optimize workflows, and serve as the primary resource for realtime ...

Speed of Light Ops

L1 Support Agent

Lehi, UT

$17 - $19/hr

L1's measurements of success are customer satisfaction, possessing a basic understanding of all ... supervisors as necessary. * SOLO complies with federal and state disability laws and makes ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1's measurements of success are customer satisfaction, possessing a basic understanding of all ... supervisors as necessary. * SOLO complies with federal and state disability laws and makes ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1's measurements of success are customer satisfaction, possessing a basic understanding of all ... supervisors as necessary. * SOLO complies with federal and state disability laws and makes ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1's measurements of success are customer satisfaction, possessing a basic understanding of all ... supervisors as necessary. * SOLO complies with federal and state disability laws and makes ...

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Customer Support Supervisor information

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$22.3K

$52.8K

$91.9K

How much do customer support supervisor jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer support supervisor in Utah is $52,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What does a customer support supervisor do?

A Customer Support Supervisor is responsible for overseeing a team of customer service representatives to ensure they provide excellent support to customers. This includes monitoring performance, training staff, addressing escalated customer issues, and implementing policies to improve service quality. They also analyze customer feedback and work with management to enhance customer satisfaction. Their role is crucial in maintaining a positive relationship between the company and its customers.

What are the key skills and qualifications needed to thrive as a customer support supervisor, and why are they important?

To thrive as a Customer Support Supervisor, you need experience in customer service, strong leadership abilities, and typically a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and reporting tools is often required. Excellent communication, problem-solving, and conflict resolution skills set top performers apart in this role. These skills ensure effective team management, high customer satisfaction, and smooth handling of escalated issues.

How does a customer support supervisor typically balance coaching team members with meeting service targets?

As a Customer Support Supervisor, balancing coaching and performance targets is a key part of the role. Supervisors regularly monitor team metrics like response times and customer satisfaction, while also providing individualized feedback and training to staff. Effective supervisors schedule one-on-one sessions, lead team meetings to address common challenges, and offer real-time support during busy periods. This dual focus ensures the team meets service goals while fostering professional growth and maintaining high morale.
What are popular job titles related to Customer Support Supervisor jobs in Utah? For Customer Support Supervisor jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Support Supervisor jobs in Utah look for? The top searched job categories for Customer Support Supervisor jobs in Utah are:
What cities in Utah are hiring for Customer Support Supervisor jobs? Cities in Utah with the most Customer Support Supervisor job openings:
Customer Support Supervisor jobs near you
Infographic showing various Customer Support Supervisor job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,800 per year, or $25.4 per hour.

Customer Support Supervisor

Dyno Nobel

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 21 days ago

Dyno Nobel rating

7.5

Company rating: 7.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Job Brief
Supervise the Customer Support team to ensure we are creating value for our customers as single point of customer interface; translate demand into purchase requirements and manage through to invoice.
Who We Are
Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives-helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide
What You'll Do
As a Customer Support Supervisor, you will supervise the Customer Support team to ensure we are creating value for our customers as single point of customer interface; translate demand into purchase requirements and manage through to invoice. Other duties include:
  • Forward communicate issues pertaining to their orders, resolve problems, understand wants vs. needs, manage and improve customer relationship.
  • Supervise customer accounts & customer support associates assigned to various accounts.
  • Manage designated Customer Accounts - Joint Ventures & Wholesale Customers
  • Translate customer demand requirements into purchase requirements
  • Create & process SAP sales order cycle through customer invoice
  • Prioritize customer requirements, reviewing alternative inventory options by working with cross functional teams across Dyno Nobel
  • Improve current internal processes in order to increase customer satisfaction and streamline processes
  • Maintain Open/Past due Order reporting- ensuring team are managing administrate elements of orders
  • Schedule and hold Customer Service daily stand up meetings - forward communicate (to business and customers) any issues as they arise
  • Provide customer specific input / commentary into Sales & Operating Planning cycles
  • Manage SAP sales order cycle - goods issues/receipts specific to each North American site.
  • Timely reconciliation of inventory at each site is required following the completion of daily sales activities
  • Work with AP/AR to resolve Customer issues with Payments acting as signal customer focal point
  • Verification of customer pricing prior to creating the invoice for the customer
  • Complete Credits, debits & Price Variance's - following the correct approvals procedure

What We're Looking For:
  • Bachelor's degree in a business related field preferred.
  • 3+ years related experience may be considered for some required education.3+ yrs customer service experience in a non-call center environment.
  • 1+ year experience supervising others.
  • Experience using ERP (Enterprise Resource Planning) business systems, SAP preferred
  • Computer literacy in Microsoft products such as; Microsoft 365, Teams, Word, Excel, etcProfessional verbal and written communication skills.
  • Must be willing to undergo and pass an ATF background check as required to be a possessor of explosives.
  • Ability to develop strong relationships with customers and joint ventures
  • Positive attitude, friendly demeanor, and a team player

What We Offer:
  • 3 weeks annual paid vacation + 12 paid holidays + PTO days
  • Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available
  • Matching 401K
  • Generous tuition reimbursement program
  • Generous paid parental leave
  • Friendly and supportive coworkers

Zero Harm for Everyone Everywhere
Value People - Respect, Recognize & Reward
Think Customer. Everyone. Every day
Treat the Business as our Own
Care for the Community & our Environment
Challenge & Improve the Status Quo
Deliver on our Promises
Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.
*Dyno Nobel does not accept unsolicited agency resumes without prior contract agreements for specified role. Agencies should not forward resumes to our jobs alias, Dyno Nobel employees or any other organization location. Dyno Nobel is not responsible for any agency fees related to unsolicited resumes.*

What Dyno Nobel employees say

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Benefits

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About Dyno Nobel

Sourced by ZipRecruiter

Dyno Nobel is a global leader in the commercial explosives industry, and you can be a part of something big!

Industry

Coal, metals and minerals mining

Company size

1,001 - 5,000 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1865

Social media

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