ZipRecruiter

Log In

1

Customer Support Supervisor Jobs in Utah (NOW HIRING)

ASSA ABLOY Group

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

Customer Support Agent An Amazing Career Opportunity for a Customer Support Agent!! Location: Salt ... supervisors or senior peers to ensure quality and learning progression. Your Experience and ...

Assa Abloy Group

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

Customer Support Agent An Amazing Career Opportunity for a Customer Support Agent!! Location: Salt ... supervisors or senior peers to ensure quality and learning progression. Your Experience and ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... supervisors or senior peers to ensure quality and learning progression. Your Experience and ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... supervisors or senior peers to ensure quality and learning progression. Your Experience and ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... supervisors or senior peers to ensure quality and learning progression. Your Experience and ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... supervisors or senior peers to ensure quality and learning progression. Your Experience and ...

HID Global

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... reviews by supervisors or senior peers to ensure quality and learning progression.

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... supervisors or senior peers to ensure quality and learning progression. Your Experience and ...

Castlight Health, Inc

$75 - $111/hr

You will coach supervisors, optimize workflows, and serve as the primary resource for real‑time ... and customer support specialistsSet team goals and manage performance against service level ...

Zion HealthShare

Customer Support Manager

Saint George, UT · On-site

$80 - $90/hr

... supervisory or management role, preferably overseeing a team of 10+ employees. * Demonstrated ... Experience managing a large customer or member support operation. * Experience with CRM, ticketing ...

next page

Showing results 1-20

All JobsCustomer Support Supervisor JobsCustomer Support Supervisor Jobs in Utah

Customer Support Supervisor information

See Utah salary details

$22.3K

$52.8K

$91.9K

How much do customer support supervisor jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer support supervisor in Utah is $52,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What does a customer support supervisor do?

A Customer Support Supervisor is responsible for overseeing a team of customer service representatives to ensure they provide excellent support to customers. This includes monitoring performance, training staff, addressing escalated customer issues, and implementing policies to improve service quality. They also analyze customer feedback and work with management to enhance customer satisfaction. Their role is crucial in maintaining a positive relationship between the company and its customers.

What are the key skills and qualifications needed to thrive as a customer support supervisor, and why are they important?

To thrive as a Customer Support Supervisor, you need experience in customer service, strong leadership abilities, and typically a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and reporting tools is often required. Excellent communication, problem-solving, and conflict resolution skills set top performers apart in this role. These skills ensure effective team management, high customer satisfaction, and smooth handling of escalated issues.

How does a customer support supervisor typically balance coaching team members with meeting service targets?

As a Customer Support Supervisor, balancing coaching and performance targets is a key part of the role. Supervisors regularly monitor team metrics like response times and customer satisfaction, while also providing individualized feedback and training to staff. Effective supervisors schedule one-on-one sessions, lead team meetings to address common challenges, and offer real-time support during busy periods. This dual focus ensures the team meets service goals while fostering professional growth and maintaining high morale.

What are popular job titles related to Customer Support Supervisor jobs in Utah?

For Customer Support Supervisor jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Support Supervisor jobs in Utah look for?

The top searched job categories for Customer Support Supervisor jobs in Utah are:

What cities in Utah are hiring for Customer Support Supervisor jobs?

Cities in Utah with the most Customer Support Supervisor job openings:

Customer Support Supervisor jobs near you
Infographic showing various Customer Support Supervisor job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,800 per year, or $25.4 per hour.

Customer Support Supervisor with Selling

Spanish Fork, UT • On-site

Natures Sunshine Products
Manufacturing • 501 - 1,000 employees
Learn more about Natures Sunshine Productsexternal

Full-time

PTO

Posted 7 days ago

Job description

Coaches, encourages their team to provide the highest quality customer service possible. Builds relationships, mentors, motivates, supervises and is approachable to all department employees. Provides direction in the performance of all work related duties. Is a critical thinker and problem solver using resources and being creative in resolution of routine problems for our customers to provide excellent customer experience.

RESPONSIBILITIES

  • Mentors and coaches employees in performance of duties and provides guidance with routine problems that may be affecting the individual.
  • Resolves questions for employees concerning product, procedures, guidelines, or other technical procedures.
  • Guides and provides training to Senior CX Specialist, Performance & Quality to help them become leaders.
  • Evaluates calls to ensure that employee complies with department standards including service to the customer and acceptable levels are met each month.
  • Coordinates and schedules labs to help employees perform at the expected level of service.
  • Understands and is proficient in all call center systems.
  • Keeps records and files on each employee on their individual teams.
  • Works closely with employees interested in advancing within the department, to ensure that they are proficient in all areas required.
  • Stays current on all promotions and training for the department and field and keeps up on e-mail communication.
  • Maintains communication at all times with supervisors and management.
  • Works with the IT department to resolve programming and computer issues that affect department employees.
  • Responsible for reports and statistic documentation for employees. Meets with employees on a weekly/bi-weekly or monthly basis to communicate performance.
  • Manages PTO and payroll of team members. Responsible for conducting yearly reviews.
  • Oversees monthly departmental promotion.
  • Works and assists other departments to solve issues that may arise in a timely manner.
  • Contacts customers in a timely manner to resolve concerns or complaints making the situation be the best experience for the customer.
  • Ensures all employees comply with NSP and department guidelines.
  • Keeps confidentiality at all times
  • Performs other related duties as assigned

QUALIFICATIONS

  • BA/BS degree or equivalent in education and experience.
  • Friendly-upbeat attitude, strong listening, comprehension, patience and objective
  • Comprehensive knowledge of operations in relation to company policies, procedures and promotions.
  • Expert-level conflict resolution and trouble-shooting skills
  • Excellent Customer Service competencies
  • Works well under stress
  • Microsoft Office, typing 45+, 10-key skills
  • Excellent verbal and written communication skills
  • Bilingual ENG/SPA speaking preferred

Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people around the world. And through our commitment to sustainable processes, renewable energy usage and waste reduction initiatives, we're devoted to preserving nature and its power for future generations.

We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion and belonging ensures that every employee is treated with fairness and respect. Because doing what's right-in the right way-is how we succeed as a company and a society.

Apply